Customer Service Advisor
Salary of £21,744 with excellent company benefits
Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Derby?
As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for someone to truly make an impact and bring our vision to life, emulating our rich automotive heritage and ensuring every customer visit is unique and tailor-made.
Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you’ll take care of our customers’ service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.
What does the role of Service Advisor involve?
Provide estimates for work, and book in service and repair work for our customers’ vehicles
Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell
What qualities do I need to succeed in the Customer Service Advisor role?
Background in customer service and an interest in the automotive industry, whether above or below the bonnet
Flawless organisation skills, and confidence with using computer systems
Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
Dedication to providing an incredible service, with a passion for making our customers happy!
As a Stratstone Associate, you’ll enjoy a competitive salary and a stunning environment to work in. Being a part of one of the UK’s leading automotive retailers, Pendragon, you’ll also have the option to treat yourself thanks to our exclusive Associate offers, from high street discounts to new car deals. If this sounds like a perfect fit for you, then apply today and start your career with us.
Get in touch with us with a CV and your desired role at derbybmw@stratstone.com