- Home
- About Stratstone Derby
- Stratstone Derby Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
327 ratings and 206 comments received in the last 90 days.
09 November 2025
Very satisfied, Lucy Wood in particular has been absolutely amazing. She has gone above and beyond helping me with my purchase and helping me with an issue I had with the vehicle. Kaz Bilan has also been very supportive.
06 November 2025
Highly recommended
06 November 2025
Everything was ready on time
02 November 2025
I very satisfied, staff were helpfull and not trying to keep selling me a car.
02 November 2025
Everything was so smooth and easy
02 November 2025
Adam Trappett excellent sales adviser . Courteous , professional , efficient , always fast response to emails ..
01 November 2025
Everything was great outside of the handover process. The handover however was really disappointing and as such has brought the general experience down. Jack in general was great however, really helpful through the whole process!
31 October 2025
Couldn't fault it
30 October 2025
It was a very easy process and I only dealt with people that were helpful and welcoming
28 October 2025
The service was great, the communication was excellent, and they went the extra mile.
27 October 2025
The team went over and above to help us secure the new car and we were treated very well at the handover. It was all very easy.
18 October 2025
Excellent service, keep doing what you are doing.
16 October 2025
Very quick turnaround and Josh was extremely helpful from start to finish
08 October 2025
Helpful staff
08 October 2025
Everything went smoothly and was very supportive
04 October 2025
Good communication, generous test driving time, again all questions answered
03 October 2025
The car and deal we have got is brilliant. Jack Cavill has been fantastic throughout, no question has ever been too much and been really patient with us throughout.
03 October 2025
Car was ready for collection
02 October 2025
Handover was smooth except for the inability of the BMW app to work and a working solution to be offered.
01 October 2025
"Overall, I was 10 out of 10 satisfied with my experience at the BMW Centre during the purchase and delivery of my new car! A massive thank you to Samee Hussain and Chris Langham for their outstanding service - they went above and beyond.
30 September 2025
Chris Greaves was an amazing sales agent. Very professional and also very personable. It felt like talking to a friend. I loved the reveal when picking up the car and he was very knowledgeable when showing me the set up options.
30 September 2025
Brad was amazing, keeping me informed every step of the way, amazing customer service and really went above and beyond
30 September 2025
Very fast
28 September 2025
Excellent customer service
28 September 2025
The estimated delivery date was accurate. On handover day, everything was made easy. The handover team had everything prepared and ready when I arrived. The car looking stunning. They all made the day about me and my new car.
25 September 2025
No problems at all.
24 September 2025
Bradley took my needs and found a car to fit, very helpfull
23 September 2025
Adam Trappett was excellent through the sale and delivery of my new car. Can't fault
21 September 2025
Brad went above and beyond to try and find a deal that meant I wasn't compromising too much of what I wanted whilst still keeping to the budget I had. I'm so happy with the car I've ended up with and that's all thanks to his dedication to finding thi
20 September 2025
People who lead the sale were helpful and answered all my queries satisfactorily.
20 September 2025
I was made to feel very welcome and the atmosphere is very calming and you just feel so comfortable with no hard sales techniques. Could'nt ask for anything more, such a brilliant experience.
19 September 2025
Offered a good deal.On delivery were made to feel special again with excellent hospitality. Adam Trappet was extremely helpful in guiding us through the technology on the vehicle.
19 September 2025
Fantastic service from the team.
18 September 2025
Efficient service and felt at ease throughout. Also liked that there was no pressure put onto us from our first visit. Adam was very helpful and informative throughout.
16 September 2025
As above, all down to the professional service from Chris.
16 September 2025
Timely delivery and professional service
13 September 2025
Can't say about others , as we had no contact but karamvir was brilliant
04 September 2025
Very satisfied answered all my questions very professionally.
04 September 2025
Excellent customer service from the receptionist to sales staff.
03 September 2025
Really Happy shanin was really helpful
03 September 2025
Speedy transition with the change of vehicles.
31 August 2025
everything I needed to know was easily accessible and explained in easy to understand ways. They were flexible re dates of meetings, phone calls etc. The atmosphere was friendly and welcoming and I think I struck a fair deal about the purchase.
29 August 2025
First class buying experience with Matt Shevloff at Stratstone BMW Derby. From our initial enquiry right through to the handover the service we received was excellent.
29 August 2025
Made the whole process clear and easy, focus was clearly on providing service not just separating me from cash.
29 August 2025
Everything went well we were treated professionally and just though our business was important to them
22 August 2025
I am satisfied with the way the staff at BMW Stratstone Derby helped me with the purchase process- staff were polite and available to help with any questions or issues I had through the process.
19 August 2025
Quick and easy order and pick up
12 November 2025
It was fast, which I appreciated. The waiting area was comfortable, and the receptionist looked after me. Michael was great, very helpful, friendly, and kept me informed throughout.
12 November 2025
Just awful, I seemed like a problem as staff just couldn't be bothered. My face didn't fit and I felt very discriminated against, with a comment of 'pay online to save me bringing over the card machine's just about says it all! Very disappointing!
11 November 2025
Great communication.
11 November 2025
Easy to book visit in service department. Great communication with Customer Advisors during visit.
11 November 2025
Again the Service staff went out of his way to support me by arranging for a courtesy car to be a similar model to my own so I could more easily drive it. Ensured service and courtesy wash all completed.
11 November 2025
Brilliant all round service
10 November 2025
I was extremely satisfied with the service at Stratstone derby
10 November 2025
The lady serving me did an excellent job. Thank you.
10 November 2025
Having owned numerous BMW vehicles the service at Stratstone was exemplary and should be copied by other bigger but less customer focused dealerships
10 November 2025
Very
08 November 2025
Initial issue was raised in January, 2 weeks after purchasing the car, it was finally resolved in November following months of zero communication, and then faulty fitment of the part which took weeks to resolve
08 November 2025
As above messed up the booking. Then gave me a one series that was filthy and covered in dog hair ( pic available if you actually care about following this up ). The car was 'a demonstrator' but I doubt that very much given the condition and spec.
08 November 2025
As stated above, my X1 is 5 years old and I wanted it in to MOT. I was treated the same as if I were there to purchase a new BMW..
08 November 2025
Loved the video update and report on my car
06 November 2025
Staff were very helpful but I'm not impressed with the waiting time.Also would like a clear description of work carried out. I'm paying for the best so I expect the best...
06 November 2025
See above.
05 November 2025
More than satisfied first class service!
05 November 2025
Excellent service desk and friendly staff and communication from start to finish.
05 November 2025
All written above
05 November 2025
Prompt and good communication.
04 November 2025
Why: Service carried out, but fault still not fixed. No written quote or follow-up despite repeated requests. Very poor customer communication.
04 November 2025
Dud what needed to be done
04 November 2025
Everything went smoothly. The Service Advisor, Sarah Wells, kept me informed by phone before and during the service.
04 November 2025
Outstanding service at Stratstone Derby, very happy and would highly recommend the front of house staff and the maintenance department.
04 November 2025
Very satisfied with work done.
04 November 2025
Everyone very helpful and efficient
04 November 2025
cud not fault
04 November 2025
Disappointed to have booked a £60 services to then be told it will be another 50% which is not mentioned when I challenged this I got told it should advise this through the booking which it doesn't, I even attempted to book again to check and it does
03 November 2025
Great service and communication throughout
03 November 2025
When booking service 2 months in advance, I requested a waiting appointment, this had not been noted and when asked if the headlight could be looked at, I was informed there would be a cost of £235 just to look at it, not good enough
02 November 2025
Chris was super helpful.
02 November 2025
Nice people, nice place.
30 October 2025
Again, a faultless service from a crowd of very proffesional people, especially Craig on the service side
30 October 2025
Excellent service
29 October 2025
Sarah was amazing & everyone who assisted with my inquiries
28 October 2025
No issues, in and out
28 October 2025
Excellent handling of service, the process to book, handover keys and collect the car was smooth
27 October 2025
Hard to get in contact with hard to get an appointment no courtesy cars
27 October 2025
all on time
27 October 2025
Everything done on time, to budget quoted, and all was as it should be.
27 October 2025
Poor communication
26 October 2025
Efficient informative service
25 October 2025
Not happy sorry to say because you go to dealership for a peace of mind that I didn't get and my car is my pride and joy I like to take care of it didn't get that from the bmw derby. I dont think I'll be using bmw derby again.
23 October 2025
Because from booking the car in to collecting after the work was complete was very easy.
21 October 2025
Technician fixed my problem
21 October 2025
Wash wasnt a wash and made the car look worse and i had to spend money on a car wash. Placed a call and was told someone would call back and they didnt.
20 October 2025
I am kept in the loop and updated with videos of my car during servicing, so I know anything that may need doing is discovered, reported and done.
20 October 2025
Warning light left on
20 October 2025
It was good
20 October 2025
we literally drove the car for a couple of hours over less than a week then never saw it for weeks as it was faulty . In that time it had broken down 3 times! It was on the forecourt for over a week before even being looked out
20 October 2025
From my arrival to departure I was treated so very well,from your lovely receptionist to your service team great
19 October 2025
Excellent customer service. Friendly staff , no hassle booking in, checking car in and out.Happy with service carried out on car
18 October 2025
Car was brought in for mot so waited on site not once was the drivers seat covered when collected form the carpark and returned after paying and returned to my car found dirty oil mark on drivers seat and black marks on driver floor mat
15 October 2025
Service was good. Parking at the site was a challenge.
15 October 2025
Bmw make it a stress free experience
15 October 2025
Friendly and efficient.
15 October 2025
Aftershave taken from drivers side doorbin
15 October 2025
The girl who looked after me was very good and professional
15 October 2025
No problems excellent service.
14 October 2025
As well as fixing the recall, i had my car cleaned which was a lovely surprise.
14 October 2025
Lucy Ganley at Stratstone Derby is a credit to the dealership. A very helpful and professional member of the team. Thank you.
14 October 2025
On this occasion completely staisfied but in the past very dissatisfied
13 October 2025
I am considering to travel to a different city to avoid Derby branch now
12 October 2025
Good communication always kept me informed
12 October 2025
Didn't get cleaned as requested
11 October 2025
Over price was ok a little high given what was replaced
09 October 2025
The repair was fixed quickly and I was pleased that my car was also cleaned.
09 October 2025
Don't like the auto check-in
07 October 2025
I had the BMW advanced car eye 3 fitted, when I collected my car no instruction was given on how to operate it apart from being given a QR code to scan.
07 October 2025
As above I was very happy with the service. The staff try and go the extra mile to make you feel comfortable and provide you the reassurance you need!
06 October 2025
After being asked if I wanted it washed/hoovered , after leaving to return to the car it wasn't ? No great problem but a bit niggly
06 October 2025
Fast delivery
05 October 2025
Excellent standard of customer service
05 October 2025
You didn't service my vehicle
05 October 2025
Poor service.
05 October 2025
Met my affordability
04 October 2025
Always looking to please and improve - welcoming environment with plenty of updates throughout
03 October 2025
In this section we have dealt with the actual service, which was an MOT. Advisories were made aware to us, the health check and video is a good feature, just your techs could speak a little slower to be clearer. The valet service is superb.
03 October 2025
Very professional service
03 October 2025
Craig was great and was a knowledgable advisor.
02 October 2025
Craig Bagshaw dealt with my servicing in a professional manner
30 September 2025
Only set back was waiting to be served
30 September 2025
Same reply as above how I receive excellent service from all departments.
29 September 2025
The lady who looked after me was lovely
29 September 2025
Service done on time as advised
29 September 2025
As stated above
29 September 2025
Organisation and efficiency Excellent communication and regular updates Flexible as I was not able to return to collect my car on the same day. Staff were really accommodating. When I went to collect vehicle reception staff were really welcoming
29 September 2025
As above
27 September 2025
It would be 5 stars but the free wash was shocking ??
27 September 2025
Hard sell for other items after vehicle check
27 September 2025
Again.. absolutely lovely service Also offered a welcome drink too.
27 September 2025
Polite, helpful
26 September 2025
I can't give a 5 at this stage as the fault isn't fixed, but I know the team did all they could and given we were due to go on holiday when it looked like the car wouldn't be drivable they looked at options to help us at a tricky and stressful time
26 September 2025
Slight issue with a rattle after servicing which was quickly and sorted by Stratstone mechanic.
26 September 2025
Quick, polite and efficient
24 September 2025
Car was done to the highest standard
23 September 2025
The service was carried out to the book and even went above and beyond
22 September 2025
The representative who dealt with me (Craig) was professional, courteous and helpful. However, when I queried whether my key casing could be replaced as it was degrading, he advised this was merely cosmetic and not covered under warranty.
20 September 2025
Your staff are very thoughtful and efficient. Makes the experience a pleasure.
20 September 2025
Very professional dealership with knowledgeable staff
17 September 2025
Staff were friendly
17 September 2025
The mechanic on the video provided spoke so fast it was inaudible and felt rushed. Plus the quote requested on the wing mirror repair was not confirmed.
16 September 2025
Efficient, fast, straight forward
16 September 2025
Being elderly I suffer with slight mobility problems and like to take advantage of the collect and deliver option. And I think it's a brilliant service.Top rate staff all round. Thanks to all of you.
15 September 2025
Strange set up with drop off and pick up which meant I could only deal with one person causing a wait both times when other people seemed free to assist.
15 September 2025
Because it was a good service
14 September 2025
As above
14 September 2025
Previous appointments x2 had been cancelled due to one being booked on a bank holiday, and no courtesy car on arrival for the second.
14 September 2025
Well looked after
13 September 2025
As above
13 September 2025
Very easy from the first phone call to book the service to picking the car up on completion
13 September 2025
Always helpful when possible. Friendly service.
12 September 2025
Very friendly and persuasive
12 September 2025
Excellent service
11 September 2025
Great service, loan car was all ready and I got an update via email on the vehicle check and also a phone call to tell me my vehicle was ready to collect.
10 September 2025
Aidan was excellent nothing was too much. Kate was efficient is processing the service.
10 September 2025
Meet all requrements
10 September 2025
I have chased the above for 8 days nobody calls me make it was my understanding we were waiting for BMW to sign off an upgrade on the car. Now the car is going back in tomorrow for a soft reboot which I'm concerned won't update the above issues.
09 September 2025
They kept me updated and were amazing
09 September 2025
Craig kept me informed of progress and gave detailed feedback.
08 September 2025
Reliable and professional
08 September 2025
As above
08 September 2025
Staff very courteous and helpful
08 September 2025
The service carried out was excellent however I was notified I would need a replacement front tyre, which I already knew of. The quote for a replacement tyre was £40 more than i subsequently paid for a replacement at a tyre specialist.
08 September 2025
Helpfully
08 September 2025
It was good. The only problem was that the parts needed were not in stock. The parts were delivered the next day.
08 September 2025
Good to see the health check video very informative
07 September 2025
Very good customer service and was taken care of very well.
06 September 2025
I felt that being advised to replace brake pads before needed wasn't great as between MOTs the car had only done around 6000 miles and there is at least that still on them.
05 September 2025
Never had an issue that's hasn't been resolved quickly
03 September 2025
????
03 September 2025
The staff are always helpful and friendly
02 September 2025
Nothing to complain about
02 September 2025
No issues
02 September 2025
See above
02 September 2025
Mostly satisfied
02 September 2025
Specifically the lady that looked after me on the day was great, welcoming, courteous and when checking me out explained everything really well
02 September 2025
Very professional
01 September 2025
Health check fine and prompt report. Wash and vac complementary but not up to standard. Wheels not clean and dirty cloth marks. Service light wasn't changed and tyres inflated as promised
29 August 2025
You have the wrong mobile number on your system. Stop sending messages
29 August 2025
Clear quotation provided and service and communication was provided
28 August 2025
The team is great. Great people and great service.
27 August 2025
Team was very helpful on the day, technician went out to see what sounds he could hear. Only downside was that my dashcam was unplugged and nobody told me and it was 2 days before i noticed.
27 August 2025
The work was completed as requested. The staff were welcoming, helpful and always kept me well informed.
27 August 2025
I had to call 3 times to try and get a quote for the work required. No one gave me a price until I dropped the car off. By that time it was too late to get other quotes given an engine warning light had come on.
27 August 2025
Found your personal very helpful
25 August 2025
Always get our vehicles in super quick when they require servicing
25 August 2025
Not happy that the fault I booked in to get checked was not resolved and my car was returned to me with a low charged battery
25 August 2025
great service and explain everything clearly.
24 August 2025
Great team always looking out for you with their personal touch
24 August 2025
Great communication
24 August 2025
No bother to deal with
23 August 2025
Very friendly and informative throughout.
19 August 2025
Other than your prices for parts/labour, you are awesome.
19 August 2025
Kept well informed and very professional
19 August 2025
Moved to Stratstone Derby after a poor experience with Sytner Nottingham where the car wasn't ready and the communication poor. Strastone gave reliable updates and provided an efficient service.
19 August 2025
See above
18 August 2025
The work was carried out in a good timely manner and to a high standard.
FIND Stratstone Derby BMW
Address
- Sir Frank Whittle Road, Derby, DE21 4RZ
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0133 289 9227
Derby, Ilkeston, Swadlincote, Heanor, Belper
Address
- Sir Frank Whittle Road, Derby, DE21 4RZ
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 0133 289 5714
Derby, Ilkeston, Swadlincote, Heanor, Belper
Address
- Sir Frank Whittle Road, Derby, DE21 4RZ
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 0133 289 5714
Derby, Ilkeston, Swadlincote, Heanor, Belper
12 November 2025
It was a seamless process for me.