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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
424 ratings and 219 comments received in the last 90 days.
28 November 2024
The best customer service I have ever recieved
27 November 2024
Friendly staff who made us feel valued. Thorough explanation of the documents we were required to sign and functions of our new 3 series tourer.
27 November 2024
Friendly staff with a countless passion to delivery a fantastic customer experience.
19 November 2024
Josh Vardy delivered the whole process from initial enquiry to handover in a very professional way and welcoming way.
11 November 2024
Excellent service , the car looked stunning, thank you
07 November 2024
Great service
04 November 2024
At Stratstone Derby both Samme,Shahin were great from start to finish Extremely helpful even though there are closer dealers this in are 2nd car from the dealership and after trying again more local and failing we went back after a phone conversation
04 November 2024
Was pleased with the deal and love the car
04 November 2024
I feel that my requirements that I needed to make the purchase was fully understood and every effort was made to accommodate all I had asked for.
04 November 2024
Staff were very helpful, polite and patient.
04 November 2024
Caring attitude from all members of staff. Process was not rushed and all my questions and concerns were answered giving me full confidence in the vehicle i had opted for.
03 November 2024
Process was easy and painless. Staff was attentive and helpful. Whole thing went great. Thanks alot
03 November 2024
Great service and very helpful through the process
02 November 2024
The service i received was really good, there were some issues along the way but these were looked at and resolved quickly. On the second day of ownership there was an issue with the car, this was dealt with to a very high standard (really impressed)
31 October 2024
Salesman was very good , slightly disappointed that we couldn't pick the vehicle up originally due to a recall but nice touch by the salesman when we did get to pick the car up or more than made up for the delay
29 October 2024
I was really impressed with my experience, it was outstanding throughout. Josh Vardy and Josh Blakemore were extremely helpful throughout , i left everything in there hands and i couldn't be happier with the service i received.
26 October 2024
Great price point and short lead in to collecting vehicle
25 October 2024
Hard work to complete the sale. Cleaning pack wasn't with car I had to chase it
22 October 2024
Chris was amazing from start to finish including answering any obvious questions and going through everything in detail - mind put at ease completely.. and we were persuaded with biscuits! :)
17 October 2024
We had things explained well during the handover.
14 October 2024
When ordered in May the car was due for delivery at the end of August. I was not notified that there would be a delay until I contacted BMW to get an update in late August. This may have been due to personnel changes.
08 October 2024
Very easy experience no hassles at all
08 October 2024
The collection of my car was very smooth and enjoyable
07 October 2024
Given plenty of time to find the right car and deal for us
06 October 2024
I went to collect the car. I was really looked after and Josh was very professional. It was a very personalised service and everything was explained to me.
06 October 2024
This is the second time I've purchased from Stratstone BMW in Derby and even though it's a 5hr round trip drive, there's no other dealership than can deliver such an experience and finding me the car that I want.
04 October 2024
Shahin and Stefan make the experience more personal and go above and beyond but most importantly they listen to what I wanted
02 October 2024
I am extremely satisfied with my experience at the BMW Centre. Brad, provided fantastic service from start to finish. He kept me informed at every stage and made sure the delivery of my new BMW went smoothly.
02 October 2024
Cars great service was good.
01 October 2024
The car was presented beautifully and a pleasure to drive away once formalities completed
01 October 2024
Sarah Beresford did a sterling job in sourcing our Z4, even when the one that we were going to buy was purchased by another party which was beyond her control. Chris Greaves was very professional in his role when collecting the car, and was courteous
29 September 2024
Chris, Shahin and Alli were great sorting me the car in the spec I wanted for the price I wanted to pay. Handover was slick and easy
26 September 2024
The experience was very easy and straightforward. The attention I received from Chris was excellent - polite and friendly - All my questions were clearly answered and he was particularly patient explaining the more technical aspects of the new car.
26 September 2024
Once started dealing with the new sales man he was brilliant
24 September 2024
From initial order discussions and deposit to pick up, I was expertly supported by Bradley Gregory and his manager Ali. Regular updates on my order progress and easily handled my additional request for M Performance part fitment.
22 September 2024
All questions answered and attentive sales staff.
22 September 2024
The collection was delayed due to the reverse camera was late being installed and a few days after the camera started playing awaiting for a replacement I hope BMW can offer a free service for the inconvenience.
21 September 2024
Samee and the rest of the team really looked after me and supported me throughout the whole process of buying my new car.
19 September 2024
Chris was very helpful and patient throughout the process
08 September 2024
Great service, very knowledgeable and easy process.
07 September 2024
Ali ensured all was good
07 September 2024
Whilst things were slow, I was satisfied with the product
28 November 2024
Poor experience at check in - see question 3. Received follow up phone call requesting that I answer survey question 1 with either a 9 or 10 as it reflects on the agent. Totally unethical for an "unbiased" survey
28 November 2024
Always helpful staff parts on hand to use.
28 November 2024
It was a long time off the road and I was promised that ot would be cleaned on the return to me and it wasn't. I was also told it still needs to go back in for more work but I haven't had am update on that since.
27 November 2024
They were friendly and nice to deal with
27 November 2024
New Dealership Head of Business a warm presence and respected customers.
27 November 2024
Fast, efficient service with good communication throughout
27 November 2024
It's always very good
26 November 2024
everything went smoothly
26 November 2024
Team unable to perform all of service items vehicle was booked in for. Internet was to blame - I don't buy in that an internet service cannot be supplied into the building in this day and age! Would be nice to have a shuttle service to town or loan c
26 November 2024
No inspection ,wash off or hoover out as requested
26 November 2024
The service desk member Marley kept me informed on a regular basis of the progress during the rectification work. Also, after the work was completed Andy the engineer and me carried out a road test to confirm that the defect had been rectified.
24 November 2024
No problems, car was ready within a couple of hours.
24 November 2024
Professional service
24 November 2024
Excellent service
23 November 2024
The car was in for a stuck charging flap and heads up display not working plus a knocking sound. The service appeared to be really impressive as it has been for many years but after collection the heads up display still was working and the knocking
23 November 2024
Excellent service once again
21 November 2024
Experience in showroom for my MOT was great but I tried on a number of occasions beforehand to have my car registration updated for the appointment without success. I tried ringing a few times, but took too long to answer so gave up and also email.
21 November 2024
I dropped the car off at 8-45 and called to pick it up @ 5-00 and it wasn't ready until 5-10 and then it had not been cleaned or hoovered out.
20 November 2024
No issues with recall
20 November 2024
As warrented
20 November 2024
Professional staff.
19 November 2024
As above, much improved from many years of terrible service.
19 November 2024
Great customer service
19 November 2024
I booked collect and return, which is a great option to have, but even better if I got an idea of when the pick up time is going to be.
19 November 2024
All excellent
19 November 2024
Car came in for service and recall job but the very next day a warning came on the dashboard to say service was over due. Phoned BMW who said it was now due an inspection but didn't know why it was done while it was in for service.
19 November 2024
Good service but started the job late so had to hang around
18 November 2024
Good service
18 November 2024
Kate was amazing
18 November 2024
Great service. Friendly staff.
18 November 2024
Easy to book car in for recall. Kept me informed of progress and cleaned car before collection
18 November 2024
On time, well documented, car clean and punctual on return
18 November 2024
I was not completely satisfied, when i booked the car in using the online feature. I requested a car wash and value of the car on this visit no car wash and and no valuation. Also I had no invoice for my records to show what was done.
16 November 2024
Update on all progress
16 November 2024
Poor customer service. Made me feel anxious that i have done something wrong. Looking at my phone every few minutes to see if the manager has called.
15 November 2024
Not informed till after 3-30 about mot failure, when the arrival was with you from 8am in the morning.
15 November 2024
Inconsiderate, did not offer a courtesy vehicle and done an extremely poor job on the complimentary wash and Hoover. I am very disappointed and upset with my experience with BMW.
15 November 2024
Just had to wait far too long
14 November 2024
I have dealt with Craig before and his service and experiance with him is always consistently good
14 November 2024
I was litte bit dissapointed that service advisor hasn't speak to me before service has been carried out.
14 November 2024
Great sevice from the staff.
12 November 2024
My tyre pressure needs to be corrected after three days of Service
12 November 2024
Car was ready when they said it would be and once more excellent job on it
11 November 2024
Service work handled exactly as expected. Staff polite and courteous.
11 November 2024
Service and mot same time Received a call saying failed mot Washer not working - blocked New one with labour £180 Very expensive Still in warranty so no charge but had to ask Collect and bill was wrong so amended Car not washed though requested
10 November 2024
I left my car with you longer due to opting for the complimentary valet. This wasn't done upon collection (which is fine) but I could have taken the car earlier and missed two hours of traffic getting home. Everything else was perfect throughout.
09 November 2024
Very helpful a pleasure doing business with you
09 November 2024
Marley was professional, polite and informative about the work that had been done carried out on the car. He happily answered our questions and informed us about the services that were available to us from BMW
09 November 2024
Completely satisfied
09 November 2024
Did don't fix the issue raised so had to go back in causing inconvenience and no curtesy car
08 November 2024
Could not have faulted service or results.
08 November 2024
Smooth process with clear communication.
08 November 2024
Car wasnt cleaned, despite the workshop saying it was. They also tried to cancel my appointment the day before due to the EGR recall parts nit coming in, but it beeded a service and id already moved it back another couple of weeks to be done.
06 November 2024
I feel confident in my service completed by B M W knowing the car is taken care of properly. Thank you for a good service..
06 November 2024
Kept me updated with progress and kept to their promises
05 November 2024
Very straightforward. Good communication.
05 November 2024
Very accommodating and easy to work with
04 November 2024
Kate Norman was very professional and knowledgeable also friendly and efficient. Excellent.
04 November 2024
Friendly service. Did what I asked for. Kept my car overnight as I was unable to collect on the same day. A greater number of courtesy cars would be appreciated as I was unable to get one for a funeral I had to attend.
04 November 2024
Excellent service and experience
04 November 2024
Work on the car was prompt and paperwork was left in the car, notification of when car was ready was efficient
04 November 2024
As I live more than seventeen miles away,Kate Norman at Derby always books my car in so I can drop off and pick up in the timescale suitable to me...she is very efficient.
04 November 2024
Car was serviced as I would expect
03 November 2024
Warranty issue dealt with easily
03 November 2024
Problem assorted very quickly
02 November 2024
No problem with the work and time taken on the recall scope.
02 November 2024
You dealt with the problems on my car very satisfactory
02 November 2024
Helped me with a courtesy car
02 November 2024
Easy drop in and pick up at the end of service . I was told I'll get the service records in mail but till now nothings being posted. They couldn't update due to some configuration change. Also I've requested to know about fitting cruise ,again no inf
01 November 2024
Vanessa was absolutely amazing. She kept me informed throughout the repairs of my vehicle and make sure I had a replacement car.
01 November 2024
Work completed on time
31 October 2024
This time, car delivered back on time, cleaned as stated.
31 October 2024
Overall quite satisfied but an error on the service documentation took two weeks and numerous phone calls and emails to correct.
31 October 2024
Some confusion in how long it was going to take.
31 October 2024
Issues with paying for An issue which possible linked to the Recall in the summer
30 October 2024
The work on the car is always good.
30 October 2024
At the start of the process the service was poor from a contact point of view, one day I called four times without getting through to the service department and was promised return calls which when materialised no apology was given. Disappointing
30 October 2024
Kept well informed about work done and lead times. 10/10
29 October 2024
No issues, called when ready, car work carried out to good level. Car cleaned
29 October 2024
Good service. Would be better if wi fi was sorted
28 October 2024
Prompt and easy service. Competitive pricing and guarantee
28 October 2024
They rang at 3-45 to say it was ready and to collect at 4-30 at which time we arrived and were told to take a seat where we sat for half an hour! At which time my wife had to enquire what was happening as I am profoundly deaf eventually sorted ??
25 October 2024
Everything was done on the day and kept me upto date with progress
23 October 2024
Work was done but valet service was poor. Car was washed but wheels were untouched. Still covered in dirt and grime. It was a dry sunny day and the job wasnt completed satisfactorily at the dealership unfort. A video was submitted but no response
23 October 2024
Hassle free did what was required
23 October 2024
Very helpful and accommodating
22 October 2024
Tried to cancel service that was well overdue because of recall (so I would have continued to drive it), then wouldn't release car. Gave me a 2 series with 16miles of fuel. Never answered phones, long waiting. Craig good when I could speak to him
22 October 2024
Speedy service and very accommodating
22 October 2024
Fab
22 October 2024
Excellent, clear communication
21 October 2024
Very satisfied Great staff
21 October 2024
Very efficient and punctual.
21 October 2024
Service was fine,car preformed very well afterwards.
21 October 2024
Car didn't get complimentary clean as requested-disappointing Car job wasn't started till late so was needed another day-inconvenient for me
20 October 2024
Overall a good experience, only issue was a delay in the work being done
20 October 2024
Brilliant, even though my car had to stay overnight I was given a £100 voucher for any inconvenience caused, I did not expect this and was very pleasantly surprised
20 October 2024
Faultless MOT and easy to deal with
20 October 2024
Excellent service. The person checking in the car, Craig Bagshaw listened to me and took the appropriate action. I should perhaps point out that I am a carer and I find it difficult to fit in to tight schedules. Professional and sympathetic service.
19 October 2024
Time frame was good, my customer was pleased with the vehicle upon return
16 October 2024
Always feel welcome
16 October 2024
Vanessa was good at explaining what was happening with my car and updating me on next steps.
16 October 2024
Very satisfied and Kate loooked after me throughout. Against a background of a very busy date Kate maintained a friendly and very helpful attitude. 10 out of 10
13 October 2024
You should do the proper check up at the first time but you didn't do it and I am little disappointed.
13 October 2024
Needed car all day but vehicle only moved for last hour and half of day. We needed 2 bus journeys each way but would have stayed in showroom if 2 hour slot (all that was needed) if offered. Courtesy car too expensive!
13 October 2024
Friendly and professional service. Staff at hand to help and they keep you in the loop of what's happening.
12 October 2024
Job done to the timescales promised
12 October 2024
Staff very pleasant, very professional service my car was driven round to the door clean and ready to go
12 October 2024
The work was carried out very satisfactory.
11 October 2024
Use the BMW twice and twice I've been kept waiting, not ready when it said it was and many excuses
10 October 2024
I couldn't get a courtesy car Very frustrating i have to pay for a taxi on top of my repair
09 October 2024
Efficient service.
08 October 2024
Good service
08 October 2024
On arrival it was very difficult to find a parking space. When collecting the car I had to sit and wait for an advisor to be available to hand me my keys back and enable me to pay. I requested that the car be washed and valeted, but this was not done
08 October 2024
Paid for me a lot of money for a service plan and don't feel I got a good job done. Felt like oh its just an old man with a small car he won't bother, but that's the reason I bought a car from a well known and respected company like stratstone.
07 October 2024
I selected the option for the car to be cleaned but this was not done with no explanation why it was not done.
07 October 2024
As above, plus we are still waiting for the video of the health check. Even the service rep couldn't get it to work.
07 October 2024
Know my car is well looked after
05 October 2024
Everything done as expected
05 October 2024
Good service given to me by Marley on the desk
04 October 2024
Definitely deserves 5 but have a slight issue with the digital speedometer since it's been in but overall brilliant
03 October 2024
Always helpful and do a good work
03 October 2024
no nasty surprises
02 October 2024
very satisfied.
02 October 2024
smooth in and out
01 October 2024
BMW Stratstone Derby resolved an issue with the brakes in a flexible and constructive way, and which looked after me as a customer. Vanessa was excellent sorting out the resolution - she's a great asset to their service and repairs team. Thank you.
30 September 2024
From being greeted at reception to collecting the car I found the staff to be friendly,efficient and knowledgeable. I must commend Craig Bagshaw who dealt with all my queries in a patient friendly manner. Well done Craig
30 September 2024
The job was completed satisfactorily, but the electric vehicle I was provided with as a courtesy car was only 1/3 charged, despite being assured that it would be fully charged with a range of 200 miles. I therefore had to change my plans for the day.
29 September 2024
All was fine except the car health review regarding my wheels was a bit confusing
29 September 2024
Booked in at time of arrival i.e. not pre-booked, ready to collect in less than an hour. Staff super friendly/helpful.
29 September 2024
Service was great but missing a wheel sticker lost in Tyre change and still waiting to have replacement promised provided
28 September 2024
pleasant, helpful, comprehensive explanations
28 September 2024
car done well on time witch is great
28 September 2024
Vanessa was incredibly helpful and kept me up to speed- thank you.
27 September 2024
Well looked after
26 September 2024
This particular experience was great and I appreciated having a loan car arranged while my car was dealt with.
25 September 2024
The on-line pre check-in was issued 2 days in advance, however referred to next day service; which confused. I was disappointed an "alarm" was left standing at end of service. Reception staff were welcoming/ helpful
24 September 2024
Staff friendly & very knowledgeable
24 September 2024
Only downside,coffee was tasteless
23 September 2024
Marley did a great job and was most helpful during my visit.
23 September 2024
Contact was fab - super helpful
23 September 2024
Job completed on time with no problems
23 September 2024
Quick service friendly staff
22 September 2024
They were very professional and helpful
22 September 2024
Nice friendly staff
22 September 2024
Update throughout my service even when on the ramp
21 September 2024
Great staff
21 September 2024
The reception staff were excellent. However the parts required for fitment following the recall took a very long time to arrive at the dealership.
21 September 2024
Great service, smooth check in, chevk out.
21 September 2024
Very professional service.
21 September 2024
Clear and concise communication
20 September 2024
The work carried out was simply handled and sorted to my satisfaction. However since returning home I've noticed the rubber around the drivers door has been split. It wasn't split when I brought it in.
20 September 2024
I expected my car to be returned cleaned and valeted as part of a premium brand. This did not happen so I was disappointed.
19 September 2024
From buying to servicing .. customer service is what you expect and what you at Stratstone Derby deliver
19 September 2024
Samee was fantastic throughout the process of getting my car and he answered all my questions and I feel well supported throughout the journey.
19 September 2024
First class service through out.
18 September 2024
My car had a nail in the tyre and i was without a car for 5 days. It was collected from my house on saturday and I got the car back on wednesday afternoon- but only due to me making a fuss. This was far too long for a 1hr job.
18 September 2024
Ability to accommodate one of our vehicles in for service at short notice
18 September 2024
Iv only had the car a few weeks, I was told I needed a running in service after 1000 miles, I thought it was part of the deal when I bought it, didn't expect a bill for £360
18 September 2024
Great service and very helpful was very knowledgeable and answered all my questions. Kate was so helpful
18 September 2024
Honest and easy to work with
16 September 2024
Reliable - I know what I am getting and what I am dealing with. Staff friendly and professional
16 September 2024
Kept me informed on what they were going to do. Excellent free car wash also.
15 September 2024
My car was fixed in timely fashion. I was fully informed of all details and costs
15 September 2024
i will have to make another journey to sort out the above, which is annoying, as the car was in the garage all day and i feel this could have been sorted
15 September 2024
Very satisfied, Vanessa kept us updated during the day.
15 September 2024
Very pleased
14 September 2024
Carol Terry is wonderful in every way!
12 September 2024
Satisfied when being dealt with in person
11 September 2024
Very good on this occasion
11 September 2024
The EGR unit and software we replaced within the stipulated time with a minimum of fuss and communication was informative and timely.
10 September 2024
Service was completed while I waited, in the agreed timescale and I was kept informed of progress. Also the car came back clean!
09 September 2024
Not enough feedback given
09 September 2024
Brilliant, professional and friendly service.
09 September 2024
Faultless from start to finish.
09 September 2024
Excellent communication
07 September 2024
The girl the name escapes me as it was over 2 weeks ago was brilliant
28 November 2024
Couldn't fault anything.