OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

300 ratings and 182 comments received in the last 90 days.

07 January 2026

Exceptional customer service from start to finish

23 December 2025

Well looked after

23 December 2025

Comms

19 December 2025

Very satisfied . Easy and was kept up to date throughout the process of getting my new car

17 December 2025

Very good

17 December 2025

Very satisfied.

16 December 2025

Showroom first class

12 December 2025

All the staff were polite and excited for me in the purchase of my new car.Nothing was too much trouble.Certainly have no problems upgrading my car after three years knowing there will be consistency with the same personel.

10 December 2025

Amazing service

10 December 2025

Exceptionally satisfied. I normally dread buying cars, but Brad made the whole process easy and stress-free. He listened, never rushed, and even came in on his day off to set up the car. The delivery with the big bow was amazing. Outstanding service.

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07 January 2026

Brilliant service from the service team. Great to see the general manager interacting with customers at drop off and pick up and managing the flow. Keep this up.

07 January 2026

The reason I have only given 4 stars is because my car was not washed and cleaned as part of the service that was offered when I made my appointment with BMW. That was quite disappointing

07 January 2026

Fast good service no more than a 5 min wait loan car was handed over I was told a time frame for my car repairs and it was dead on

07 January 2026

I was told different things about the service and price each time I spoke to someone, even before getting there. Limited service options at that particular location, car not ready when advised time to collect.

06 January 2026

Friendly and helpful service

03 January 2026

It would have been more but a problem engaging reverse gear wasn't rectified and we were given a'paper copy' of the MOT Certificate. When I telephoned, I was told that they weren't given anymore. However I was then told by you, that was wrong

03 January 2026

Nothing to much trouble

02 January 2026

No problems

01 January 2026

All of the staff I had any dealings with were helpful and professional.

01 January 2026

I can't recall the name of the guy who kept me up to date but he was brilliant. He returned my car to me and collected my courtesy car which was a massive help. I feel he went above and beyond. I was impressed

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Contact us

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Our contact details

FIND Stratstone Derby BMW

Address

  • Sir Frank Whittle Road, Derby, DE21 4RZ

Opening Hours

  • Mon–Fri:09:00 - 18:00
  • Sat:09:00 - 17:00
  • Sun:10:00 - 16:00

Phone

  • 0133 289 9227
Map
Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map

Address

  • Sir Frank Whittle Road, Derby, DE21 4RZ

Opening Hours

  • Mon–Fri:09:00 - 18:00
  • Sat:09:00 - 13:00
  • Sun:Closed

Phone

  • 0133 289 5714
Map
Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map

Address

  • Sir Frank Whittle Road, Derby, DE21 4RZ

Opening Hours

  • Mon–Fri:09:00 - 18:00
  • Sat:09:00 - 13:00
  • Sun:Closed

Phone

  • 0133 289 5714
Map
Areas served

Derby as well as surrounding areas including Ilkeston, Swadlincote, Heanor and Belper

View map