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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
394 ratings and 215 comments received in the last 90 days.
09 January 2025
Great sales people, attentive and dedicated to customer outcomes.
07 January 2025
I was treated as I would expect to be treated and then some. Excellent.
04 January 2025
Samee made everything as smooth as possible, brilliant service ??
04 January 2025
Really not happy! Waited an hour and a half over the arranged appointment time to collect the car and go through the details. This spoilt the whole experience! Still waiting for the courtesy phone call I was told I would receive a week later!
03 January 2025
VERY EASY TO DEAL WITH
03 January 2025
The whole process was very straightforward and made very easy for me.
28 December 2024
The service I received from Brad and Shahin was excellent in every way
25 December 2024
We enjoyed the whole experience which was made all the better for having Joe Singh handle the purchase and delivery for us.
25 December 2024
Everything was great
20 December 2024
Great experience. Very professional right from the reception to the delivery of the vehicle. The teams are knowledgeable and are great to find answers to all my questions, which was very helpful as it is my first time to purchase a car in the UK.
09 December 2024
The sales team worked hard to get the car I wanted. The handover was very good, the new technology was explained very well.
07 December 2024
I was well looked after and everything was explained clearly. And the car was presented beautifully
05 December 2024
Always taken care of
05 December 2024
No info was provided I could get the car delivered despite several times concerns I had driving car 60miles to be prepped near home & I had to find this out myself. The car was scratched upon unloading at home. Only 2* as i got a refund for delivery
05 December 2024
Very helpful. They persisted in finding me the car I wanted at the price I wanted.
04 December 2024
This is a lovely clean and modern facility, well kept and maintained. The handover was great, with everything well explained - shout out to the sales staff for this. An excellent all round experience which I don't think could have been better
04 December 2024
Everything fully explained from start to finish.
30 November 2024
The wait time for the new car was a little long but I appreciate that was due to supply issues.
28 November 2024
The best customer service I have ever recieved
28 November 2024
Couldn't fault anything.
27 November 2024
Friendly staff with a countless passion to delivery a fantastic customer experience.
27 November 2024
Friendly staff who made us feel valued. Thorough explanation of the documents we were required to sign and functions of our new 3 series tourer.
19 November 2024
Josh Vardy delivered the whole process from initial enquiry to handover in a very professional way and welcoming way.
11 November 2024
Excellent service , the car looked stunning, thank you
07 November 2024
Great service
04 November 2024
I feel that my requirements that I needed to make the purchase was fully understood and every effort was made to accommodate all I had asked for.
04 November 2024
Was pleased with the deal and love the car
04 November 2024
Caring attitude from all members of staff. Process was not rushed and all my questions and concerns were answered giving me full confidence in the vehicle i had opted for.
04 November 2024
At Stratstone Derby both Samme,Shahin were great from start to finish Extremely helpful even though there are closer dealers this in are 2nd car from the dealership and after trying again more local and failing we went back after a phone conversation
04 November 2024
Staff were very helpful, polite and patient.
03 November 2024
Great service and very helpful through the process
03 November 2024
Process was easy and painless. Staff was attentive and helpful. Whole thing went great. Thanks alot
02 November 2024
The service i received was really good, there were some issues along the way but these were looked at and resolved quickly. On the second day of ownership there was an issue with the car, this was dealt with to a very high standard (really impressed)
31 October 2024
Salesman was very good , slightly disappointed that we couldn't pick the vehicle up originally due to a recall but nice touch by the salesman when we did get to pick the car up or more than made up for the delay
29 October 2024
I was really impressed with my experience, it was outstanding throughout. Josh Vardy and Josh Blakemore were extremely helpful throughout , i left everything in there hands and i couldn't be happier with the service i received.
26 October 2024
Great price point and short lead in to collecting vehicle
25 October 2024
Hard work to complete the sale. Cleaning pack wasn't with car I had to chase it
16 January 2025
Car clean inside and out was a poor job this time , printer was broke so no detailed invoice and promise to get this in email still waiting 2 wks later
16 January 2025
Really efficient and proactive service
15 January 2025
Very friendly staff
15 January 2025
Had to wait ages to collect the car even though I'd had a phone call the night before to say it was ready. No paperwork provided or video as the check in told me I would get so I currently have no proof the recall has even been done! I assume it has!
15 January 2025
They did everything that was required in a very timely and efficient manor
14 January 2025
The service department is improving from previous years. The staff at the dealership I interacted with were very pleasant. Sadly they washed the car when I asked them not to.
14 January 2025
It always seems to take ages when you arrive to collect the car given I was the only person picking up at that point I did t expect to wait 15 mins just to get some keys. But the people were very polite so no real issues
13 January 2025
Just before Christmas and not a pre- booked repair it inevitably took quite a lot of time before I got my car back. Fortunately I did get car back before Christmas as I was due to go away. ??
13 January 2025
Friendly helpful staff
12 January 2025
Very satisfied
12 January 2025
Similar to above but this last time, although I was grateful for the return of the car to my home, I have been chasing the paperwork to show what has been done. I am happy with an email copy but so far I have no success.
10 January 2025
No complaints
10 January 2025
Everything completed and on time. Car cleaned
10 January 2025
The staff were very helpful
10 January 2025
Car was serviced and MOT all done promptly.
09 January 2025
Excellent customer service from Christopher Dudleston , this young man really went the extra mile to help me resolve my problem, and to keep me mobile.
09 January 2025
Sam who dealt with me was really good, especially as they were staff down so he was extremely busy
09 January 2025
Staff were very polite helpful and knowledgeable
08 January 2025
Friendly and informative staff
07 January 2025
completely dissatisfied all you seem to want is more money to investigate a fault you have cause had car from March 2024 with no faults till you did the recall.
07 January 2025
As I have got to bring my car back for a second visit even though bmw knew the fault. Don't want to order a door seal in advance.
07 January 2025
The work on the car was completed professionally
06 January 2025
As above, but I'd also checked in on line, as asked and ordered rubber car mats. These were not ready as apparently the on-line check in did not pull through to the Derby system. I get to wait for next time. This is not really good is it!
06 January 2025
Busy work day so just dropped off the keys and got a call when the work was completed
04 January 2025
Helpful staff, pleasant and helpful
03 January 2025
I brought a BMW, Stradstone would not take responsibility to investigate issues. I had to write a lengthy account for issues to be escalated to BMW, I'm told it's not our fault, you to write so we can escalate and I'm referred to BMW assist constantl
03 January 2025
Very nice overal
02 January 2025
Great customer service & knowledgeable.
02 January 2025
The service was done fine but I had to leave my car until the following afternoon as you didn't have any tyres. Also I was told the tyres come in around 10 am. I got my car back at 1.30pm and it hadn't been cleaned. Poor communication with the servic
02 January 2025
I can't fault it in anyway , needed my car sorted before a trip down Essex for Christmas and they said they could do it and didn't let me down.
01 January 2025
The only issue is that when on a service plan there are no details provided of the work done under the plan, when additional work (not covered by the plan) is invoiced.
30 December 2024
Coffee didn't taste great, but customer service from all staff was great. Even offered me a desk to work from
30 December 2024
Service advisor Chris provided a constant update on progress. Special mention to Reception staff Sarah, who was professional, extremely personable and kept checking in on me whilst I was waiting.
29 December 2024
Very good service
25 December 2024
Quick turnaround was told how long it would roughly take to sort out
25 December 2024
Staff couldn't do enough for me
25 December 2024
Let you know straight away if there's any issues
22 December 2024
When I originally made the telephone appointment and also when I dropped the car off , I was asked by both advisors if I would like the car valeting inside and out. Upon inspection next morning this had not been done.
22 December 2024
Very good experience, cannot fault anything about it
22 December 2024
As previously, your staff, their service, knowledge and friendly demeanour were exemplary as how a showroom should be. An absolute pleasure to visit.
22 December 2024
Excellent service
20 December 2024
I was kept informed at all stages
19 December 2024
Excellent service
19 December 2024
Craig explained everything as soon as I got there and ran me through the process .
19 December 2024
Very cuistomer focussed and helpful in the Derby branch. Kept me informed of progress and completed the work on time and to a high standard.
19 December 2024
Happy
19 December 2024
Very professional and helpful
19 December 2024
All good but the valet of the car afterwards was not great
17 December 2024
Friendly and efficient staff and handling of my recall and investigation into noise from front wheels.
16 December 2024
I was kept up to date with how the service was proceeding and had a complimentary car wash was I was very happy about
16 December 2024
I always want my car to have the best attention and these guys are the ones I trust.
16 December 2024
i would score higher if you was more proactive giving updates
16 December 2024
Amazing staff and customer service
13 December 2024
Excellent service
12 December 2024
Took car in unannounced and dealt with my concern, giving me reassurances everything was fully looked at.
12 December 2024
Had no issues.
11 December 2024
You looked after me and didn't pressurise me into getting extra work done. Although I did get extra work done it reassures me that the parts are now bmw parts and you helped give that reassurance to me at a reduced price
11 December 2024
I would like to talk through it with a manager as I was promised. My car is under warranty but I will not return to derby
10 December 2024
My car has been scratched, No body has returned my call since last Friday
10 December 2024
From dropping my car off to driving off in a loan car and then returning the loan car and driving off in my car, all went well with no issues.
10 December 2024
Car parking was inadequate so had to leave car parked on a kerb, not in a proper space. Not really good enough for a car of this prestige
10 December 2024
There was also a black mark on the passenger door that wasn't there before it went in
09 December 2024
satisfied the job was done however, this booking was for a safety recall re: airbag. I booked for 9.30. Asked it be ready for lunch. It wasn't. With respect Craig dealt with it straight away. Very disappointed my car was there all a.m. For 10 job!
09 December 2024
Very efficient
09 December 2024
I was asked if I would like the car cleaning. The exterior was cleaned to a very poor standard. The interior was more dirty than when I dropped the car off. My BMW dash cam had been removed and left in the cup holder.
09 December 2024
Although many of the faces have changed they still have a real customer focus.
09 December 2024
Highly professional in all respects.
08 December 2024
It was great Craig came to speak to me after the service.
08 December 2024
My car was delivered from the workshop ahead of time and Craig explained my options going forward and followed up with a telephone call 24 hours later to progress my position.
08 December 2024
Problem to start with car was due to be collected at 9 am had to make a call to find out what had gone wrong eventually collected at11am
08 December 2024
Good customer service and helpful
08 December 2024
Work completed on time Easy drop off and collection
08 December 2024
The service team hasn't reset the message that keeps popping up meaning I have to go back.
08 December 2024
I was pleased with the quality of work carried out on my car. The car was clean inside and out, which I greatly appreciated. However, this positive experience was marred by the advisor's conduct.
07 December 2024
Completely satisfied as I was kept updated throughout the day about my car. Again everyone was very helpful with any questions I had.
07 December 2024
wasn't ready when I was told it would be
07 December 2024
I got everything I needed sorted
06 December 2024
Marley was really helpful!
06 December 2024
Overall, good video showing the action.
05 December 2024
everything was efficient and on time
05 December 2024
Excellent service
04 December 2024
Speedy service, great price
04 December 2024
Very helpful service advisors and service done very quickly.
04 December 2024
Great support. Works were approved from Lex without issue including additional works mentioned.
03 December 2024
First class experience, entirely professional
03 December 2024
Because the are deserved
02 December 2024
Everything went smoothly and the staff communicated with me in a very good way .
02 December 2024
Very satisfied, polite and professional all the way
02 December 2024
I got asked a few times if I wanted a drink and also got asked if I wanted a more comfortable chair as I was working on my laptop, all the little things that really made a positive impact to my experience. The staff all seem really happy.
02 December 2024
Good
29 November 2024
Everything was good
28 November 2024
Poor experience at check in - see question 3. Received follow up phone call requesting that I answer survey question 1 with either a 9 or 10 as it reflects on the agent. Totally unethical for an "unbiased" survey
28 November 2024
Always helpful staff parts on hand to use.
28 November 2024
It was a long time off the road and I was promised that ot would be cleaned on the return to me and it wasn't. I was also told it still needs to go back in for more work but I haven't had am update on that since.
27 November 2024
Fast, efficient service with good communication throughout
27 November 2024
They were friendly and nice to deal with
27 November 2024
New Dealership Head of Business a warm presence and respected customers.
27 November 2024
It's always very good
26 November 2024
Team unable to perform all of service items vehicle was booked in for. Internet was to blame - I don't buy in that an internet service cannot be supplied into the building in this day and age! Would be nice to have a shuttle service to town or loan c
26 November 2024
everything went smoothly
26 November 2024
No inspection ,wash off or hoover out as requested
26 November 2024
The service desk member Marley kept me informed on a regular basis of the progress during the rectification work. Also, after the work was completed Andy the engineer and me carried out a road test to confirm that the defect had been rectified.
24 November 2024
Professional service
24 November 2024
Excellent service
24 November 2024
No problems, car was ready within a couple of hours.
23 November 2024
The car was in for a stuck charging flap and heads up display not working plus a knocking sound. The service appeared to be really impressive as it has been for many years but after collection the heads up display still was working and the knocking
23 November 2024
Excellent service once again
21 November 2024
I dropped the car off at 8-45 and called to pick it up @ 5-00 and it wasn't ready until 5-10 and then it had not been cleaned or hoovered out.
21 November 2024
Experience in showroom for my MOT was great but I tried on a number of occasions beforehand to have my car registration updated for the appointment without success. I tried ringing a few times, but took too long to answer so gave up and also email.
20 November 2024
Professional staff.
20 November 2024
As warrented
20 November 2024
No issues with recall
19 November 2024
I booked collect and return, which is a great option to have, but even better if I got an idea of when the pick up time is going to be.
19 November 2024
Great customer service
19 November 2024
As above, much improved from many years of terrible service.
19 November 2024
Good service but started the job late so had to hang around
19 November 2024
Car came in for service and recall job but the very next day a warning came on the dashboard to say service was over due. Phoned BMW who said it was now due an inspection but didn't know why it was done while it was in for service.
19 November 2024
All excellent
18 November 2024
I was not completely satisfied, when i booked the car in using the online feature. I requested a car wash and value of the car on this visit no car wash and and no valuation. Also I had no invoice for my records to show what was done.
18 November 2024
Good service
18 November 2024
Kate was amazing
18 November 2024
Great service. Friendly staff.
18 November 2024
Easy to book car in for recall. Kept me informed of progress and cleaned car before collection
18 November 2024
On time, well documented, car clean and punctual on return
16 November 2024
Update on all progress
16 November 2024
Poor customer service. Made me feel anxious that i have done something wrong. Looking at my phone every few minutes to see if the manager has called.
15 November 2024
Not informed till after 3-30 about mot failure, when the arrival was with you from 8am in the morning.
15 November 2024
Inconsiderate, did not offer a courtesy vehicle and done an extremely poor job on the complimentary wash and Hoover. I am very disappointed and upset with my experience with BMW.
15 November 2024
Just had to wait far too long
14 November 2024
I was litte bit dissapointed that service advisor hasn't speak to me before service has been carried out.
14 November 2024
Great sevice from the staff.
14 November 2024
I have dealt with Craig before and his service and experiance with him is always consistently good
12 November 2024
Car was ready when they said it would be and once more excellent job on it
12 November 2024
My tyre pressure needs to be corrected after three days of Service
11 November 2024
Service and mot same time Received a call saying failed mot Washer not working - blocked New one with labour £180 Very expensive Still in warranty so no charge but had to ask Collect and bill was wrong so amended Car not washed though requested
11 November 2024
Service work handled exactly as expected. Staff polite and courteous.
10 November 2024
I left my car with you longer due to opting for the complimentary valet. This wasn't done upon collection (which is fine) but I could have taken the car earlier and missed two hours of traffic getting home. Everything else was perfect throughout.
09 November 2024
Marley was professional, polite and informative about the work that had been done carried out on the car. He happily answered our questions and informed us about the services that were available to us from BMW
09 November 2024
Did don't fix the issue raised so had to go back in causing inconvenience and no curtesy car
09 November 2024
Completely satisfied
09 November 2024
Very helpful a pleasure doing business with you
08 November 2024
Could not have faulted service or results.
08 November 2024
Car wasnt cleaned, despite the workshop saying it was. They also tried to cancel my appointment the day before due to the EGR recall parts nit coming in, but it beeded a service and id already moved it back another couple of weeks to be done.
08 November 2024
Smooth process with clear communication.
06 November 2024
I feel confident in my service completed by B M W knowing the car is taken care of properly. Thank you for a good service..
06 November 2024
Kept me updated with progress and kept to their promises
05 November 2024
Very accommodating and easy to work with
05 November 2024
Very straightforward. Good communication.
04 November 2024
Excellent service and experience
04 November 2024
As I live more than seventeen miles away,Kate Norman at Derby always books my car in so I can drop off and pick up in the timescale suitable to me...she is very efficient.
04 November 2024
Friendly service. Did what I asked for. Kept my car overnight as I was unable to collect on the same day. A greater number of courtesy cars would be appreciated as I was unable to get one for a funeral I had to attend.
04 November 2024
Work on the car was prompt and paperwork was left in the car, notification of when car was ready was efficient
04 November 2024
Car was serviced as I would expect
04 November 2024
Kate Norman was very professional and knowledgeable also friendly and efficient. Excellent.
03 November 2024
Warranty issue dealt with easily
03 November 2024
Problem assorted very quickly
02 November 2024
You dealt with the problems on my car very satisfactory
02 November 2024
Easy drop in and pick up at the end of service . I was told I'll get the service records in mail but till now nothings being posted. They couldn't update due to some configuration change. Also I've requested to know about fitting cruise ,again no inf
02 November 2024
No problem with the work and time taken on the recall scope.
02 November 2024
Helped me with a courtesy car
01 November 2024
Work completed on time
01 November 2024
Vanessa was absolutely amazing. She kept me informed throughout the repairs of my vehicle and make sure I had a replacement car.
31 October 2024
This time, car delivered back on time, cleaned as stated.
31 October 2024
Some confusion in how long it was going to take.
31 October 2024
Issues with paying for An issue which possible linked to the Recall in the summer
31 October 2024
Overall quite satisfied but an error on the service documentation took two weeks and numerous phone calls and emails to correct.
30 October 2024
At the start of the process the service was poor from a contact point of view, one day I called four times without getting through to the service department and was promised return calls which when materialised no apology was given. Disappointing
30 October 2024
The work on the car is always good.
30 October 2024
Kept well informed about work done and lead times. 10/10
29 October 2024
No issues, called when ready, car work carried out to good level. Car cleaned
29 October 2024
Good service. Would be better if wi fi was sorted
28 October 2024
They rang at 3-45 to say it was ready and to collect at 4-30 at which time we arrived and were told to take a seat where we sat for half an hour! At which time my wife had to enquire what was happening as I am profoundly deaf eventually sorted ??
28 October 2024
Prompt and easy service. Competitive pricing and guarantee
25 October 2024
Everything was done on the day and kept me upto date with progress
23 October 2024
Work was done but valet service was poor. Car was washed but wheels were untouched. Still covered in dirt and grime. It was a dry sunny day and the job wasnt completed satisfactorily at the dealership unfort. A video was submitted but no response
23 October 2024
Hassle free did what was required
23 October 2024
Very helpful and accommodating
12 January 2025
Purchase - Max Pitt was excellent & helped me put together the perfect car. Delivery - Samee Hussain was also excellent, he looked after me so well (following my poor experience in between as per Q3) & continues to support my after sales queries.