OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
247 ratings and 93 comments received in the last 90 days.
07 July 2024
Absolutely perfect experience from walking in the door to picking my new car up
05 July 2024
Professional & knowledgeable.
05 July 2024
I had a fantastic time buying from BMW, the two lads who helped me through this and helped me find the perfect car for my needs were brilliant and are a credit to BMW. I would more than happily buy from them again.
04 July 2024
Very friendly and helpful staff
03 July 2024
Great service, nothing missed or too much trouble, really professional
29 June 2024
Ash, made everything easy and I couldn't recommend him highly enough. He made sure the vehicle was set up for my preference. This is my 5th new BMW, no one has done this before. The best BMW sales advisor I've met. Will buy from him again.
27 June 2024
Absolutely love my car. Was kept in the know as and when Gurarsh could regarding the delivery and status of my vehicle
27 June 2024
Stratstone derby are our go-to dealer for our BMW's and are always competitive price wise and reliable service wise.
26 June 2024
Communication between employees very poor, promises not kept, left waiting for long periods
21 July 2024
Always polite and friendly
20 July 2024
Excellent
20 July 2024
Great services
20 July 2024
My car was in for a problem with the parking assistance. I'm told its due to a stone chip. You can't see anything on the sensor unless you photograph and really zoom in. Hence it"s not under warranty. I find the damage part questionable.
19 July 2024
Clear description of work and work completed within agreed time frame
19 July 2024
It's good
18 July 2024
Fast, efficient and accommodating.
16 July 2024
Car felt like new after its service good job
16 July 2024
Really friendly staff
15 July 2024
Unfortunately they didn't clean my car.
07 July 2024
5 stars to Christopher greaves when choosing the vehicle. 5 starts to Bradley when collecting the vehicle.