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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
364 ratings and 204 comments received in the last 90 days.
11 April 2025
Bradley was super friendly, polite and went above and beyond !
07 April 2025
Everything went smoothly. I'm a little disappointed that my car does not have the heated steering wheel. I was told it would. I have mentioned this to dealership via email. Everyone was lovely, Govind kept me well informed and the car drives great.
07 April 2025
Car delivered on time. Helpful staff
07 April 2025
I was made to feel very special.
05 April 2025
The car was ready when I arrived. The paperwork was quick and the explanation of the controls and setting up was great
03 April 2025
Satisfied and car arrived earlier than expected
03 April 2025
Very professional, knowledgeable and personable sales team
03 April 2025
Made it so much fun and made us feel really special.
03 April 2025
everything went smoothly
03 April 2025
Lucy was a pleasure to meet. Is very likeable and knows her stuff around BMW cars.
02 April 2025
Very satisfied Everything times to perfection
01 April 2025
Well planned and great customer service. Thank you.
29 March 2025
Lucy was great - very helpful and great service .
27 March 2025
Friendly service, clear discussion and good communication throughout
25 March 2025
Always excellent service.
21 March 2025
Joe Singh was one of the best sales people I have dealt with he made the process very easy and enjoyable .
19 March 2025
The team were always positive and sorted any problems that arised in a timley manner.
15 March 2025
He was very helpful and patience when we needed help with the technology side of things, eg the BMW app. The presentation of the car on the day was perfect making us feel special.
12 March 2025
At every step processes were explained and progress was updated regularly.
08 March 2025
Chris handled all the discussions in a friendly, helpful, knowledgeable and professional manner. Thank you.
06 March 2025
A very professional and friendly service
06 March 2025
Lead time from ordering the new vehicle to delivery was very reasonable. Sales Specialist (Stefan) was very pleasant and informative throughout the process. The actual collection experience (including the reveal) was exceptional and very personal
05 March 2025
Brad gave a great handover
04 March 2025
From the moment I walked into the showroom I was able to ask many questions about different vehicles, prices, packages. Once I had made my choice the process was very straight forward completing the purchase.
01 March 2025
From start to finish the sales process was brilliant special thanks to Govind our sales guy who looked after us from start to finish and also to Grace who we have used before and came down to see us take delivery
23 February 2025
Bradley was friendly and informative, every aspect was done with professionalism
13 February 2025
Throughout the process of purchasing the vehicle I was kept up to date with full details and progress of the sale. On the day of collection was very pleased with a professional explanation of the vehicle and the level of service received.
07 February 2025
Joe made purchasing the car a simple process guiding me step by step and ensuring the paperwork was submitted without any fuss. A very personable and likeable individual, please can this be shared with his managers that he has a very bright future.
02 February 2025
It was three weeks after I placed an order and paid a deposit before I received the confirmation - at which time the descriptions of functions had changed and it was unclear if my. Requirement were those verbally agreed so had dubious confidence - ju
21 April 2025
Two plus months from recall letter to appointment
21 April 2025
Very friendly,nice coffee
21 April 2025
Completely satisfied.
20 April 2025
Very satisfied
19 April 2025
Efficient
16 April 2025
Well informed on progress and completed in time
16 April 2025
Speedy response, nice clean car on collection
16 April 2025
Brilliant, apart from the fact one of my dust caps is now missing from a tyre they changed for me.
16 April 2025
Waited for them to clean car but not cleaned properly
16 April 2025
Couldn't have asked for more from the team at Derby
14 April 2025
Seamless experience
14 April 2025
Sarah kept me informed and helped me set up the BMWApp
13 April 2025
Vanessa worked extremely hard to work with BMW UK and get my car repaired
13 April 2025
Service was very good
11 April 2025
Chris was brilliant sorted everything quickly and competently
10 April 2025
Had service on my vehicle told the service advisor and sent email as they didn't fill out my tyre insurance form or book in me in for my MOT with a courtesy which again I put in an email and also verbally!
09 April 2025
Sarah is alwsys attentive and consistent.
09 April 2025
Overall it was great, but not overly impressed that it was found necessary to disconnect my dashcam btw the washing stage and technician report - almost like there's something to hide. To discover it not reconnected afterwards is even worse!
08 April 2025
You identified the tyre problems I didn't know about a d that could have saved my life.
08 April 2025
Again, professionally handled, polite and helpful staff who seem to have the kindness to keep customers happy.
07 April 2025
I have given this answer because Stratstone is an excellent company to deal with.
07 April 2025
Good communication and even cleaned my car following the repairs
07 April 2025
Good service
07 April 2025
No issues except the very high price.
07 April 2025
Aiden in the service centre gave me fantastic service in identifying, booking me in and rectifying the problem within 24 hours.
07 April 2025
The service work could not be completed due to Motability scheme declining approval which was frustrating. I cannot fault Stratstone as Vanessa kept me up to date and was empathetic and explained the reasons why work had to be approved by Motability.
06 April 2025
My problem was solved
06 April 2025
Solved the issues with my i4 when I had battery and motor issues,gave me a car whilst work was carried out the only issues was the time it took but understand EV's need special conditions to work on EV's so had to wait its turn.
06 April 2025
As i have said brilliant customer service and communication from staff making you feel welcome .
06 April 2025
Smooth process and the car was ready to collect earlier than scheduled.
06 April 2025
Booked online Then I was rung to say to say that date there is no courtesy car available So changed date but then told car insurance costs 30 pounds a day ( this should have been mentioned on the website!)
05 April 2025
Again, no issues. Received a courtesy phone call and text prior to collection and another post servicing informing me that the service was complete
04 April 2025
Excellent communication all the way thru from Craig.
04 April 2025
Everything was covered and I was kept informed of progress. Any issues were quickly and professionally explained and resolved by the team.
02 April 2025
Called in this morning
01 April 2025
Excellent service
01 April 2025
Staff at the reception desk was polite and very kind. Staff at the service desk was new to the job and the workshop poor service now twice with mistakes made.
01 April 2025
completed work as requested
31 March 2025
From the friendly lady on Reception to Sarah on Service the experience was efficient.
31 March 2025
In on time phoned, on job completion , no hassle on collection
31 March 2025
Receptionist told me that she sent them an email and they will call me on Monday, but upto now, they have not called me. I wanted to ask them how the chip came about and why I was not told about it.
31 March 2025
Craige and Chris were excellent. They are very professional and are an asset to the company.
30 March 2025
The recall was done within a couple of hours and as I was waiting, I felt incredibly well looked after and was regularly updated.
30 March 2025
I was kept informed of progress
30 March 2025
Speedy service whilst we waited
30 March 2025
high standard of work done on my car and helpful staff on service desk. it was rather expensive hence not 5 star
29 March 2025
My car was in for a recall due to experiencing problems, was fitted in quickly and had a telephone update everyday. Very friendly and efficient customer care
29 March 2025
Completed within the time frame mentioned, and was able to get me back out on the road faster than expected.
29 March 2025
All fine except I was charged for DPF regeneration error check and was told it couldn't be fixed and to drive for a while. But I'd already driven to London and back from Derby and the error still showed. You fixed it in the workshop before.
29 March 2025
Complimentary wash was not to the usual standard
28 March 2025
All services completed as expected
28 March 2025
The whole process was easy from start to finish
27 March 2025
Craig on the service department was as always very professional and helpful
27 March 2025
Good to have phone call updates
27 March 2025
The initial report was sent from the technician. Then the called me with the same information later that day. Communication was slow to keep me informed of what was happening. I had to call BMW on three occasions to find out when it would be ready.
26 March 2025
Everything went to plan, staff were polite & friendly.
26 March 2025
Not happy with customer service
25 March 2025
Car returned clean inside and out.
25 March 2025
There were no courtesy cars or lifts to Derby offered. This service was available previously noting I have had BMWs for a number of years
25 March 2025
I was given a full report emailed to me of the work completed
24 March 2025
I was given a 2 hour window for my MOT & my vehicle was ready on time
24 March 2025
Very good customer service
24 March 2025
Everything went schedule and the showroom was a very nice place to be.
24 March 2025
Good communication from Craig. Slight missed expectations with what was to be a £180 repair turning into £1500 for parts that I understand are routinely needed for when the pedestrian safety device raises the bonnet / awaiting comms for more work.
22 March 2025
Same as above and good service
21 March 2025
The customer service I received was great. I was called to keep me updated on the progress of the recall. Also, when I collected my car it had been washed and looked clean.
19 March 2025
Did not receive a job sheet or health check report. Not actually 100% sure what the repair was other than a disk leak.
18 March 2025
It was recall on car but all good
18 March 2025
Front line service personnel were excellent. Just wish it was easier to contact the dealership by phone. Had to ring multiple times before I got an answer!
17 March 2025
It was fine and met expectations
16 March 2025
Would appreciate if a time was given to drop off the car to start the work and a time for pickup as soon as work is completed. Stratstone derby is in a very remote place.
15 March 2025
Professional service with customer care at the heart of its operations.
15 March 2025
Good work on car as usual. But communication poor (also as usual unfortunately) when no one called to say car ready. I'm not sure about the automatic key dropping service because you don't get to know who your service representative before you leave.
14 March 2025
The experience that I personally received on the day at Derby from Sarah was great. She is new in role but has a natural rapport that works well. She was friendly and professional and worked hard to meet my needs.
13 March 2025
Everything was explained and work was carried out within the time frame and I was informed of problems that were found and when given my permission start rectified said problem
13 March 2025
The one thing that constantly lets you down is communication. answering the phone or calling back is not up to the standard of the rest of the service that you get. if the service desks are busy then management need to put something in place
12 March 2025
The service was brilliant.
11 March 2025
Pleasant and welcoming environment. Going over and above for the customer.
10 March 2025
not sure why there was a communications breakdown, but was resolved quickly and efficiently
10 March 2025
Very satisfied as my car passed it's mot :)
10 March 2025
Everything Vanessa said happened
09 March 2025
Great staff
09 March 2025
Stratstone kept me informed as the fault on my X5 50e took 6 weeks to diagnose and rectify so 5* to Stratstone but the delays it seems were caused by BMW technical and the communication process which added to the delays so 3* to BMW
09 March 2025
One star deducted as i had a book and wait appointment, and i had to wait for an overly long period of time. However, all staff were extremely courteous and obliging.
09 March 2025
The parts department forgot to order a part needed for my car to pass its MOT. I know they are busy, but this did cause delay and led to me needing a fleet car to cover the extra time needed to do the work.
09 March 2025
The customer service has always been very good at Stratstone Derby. Unfortunately they have been unable to rectify the above mentioned rattle/vibrations coming from the doors/windows of my car. I Intend to book the car back in with Stratstone soon.
09 March 2025
My first visit back to Stratstone following buying a new car was a catalogue of issues.. 1) I was told I'd have to pay for my first service when booking it in. Despite explaining I had bought the 3 year ***not enough room to write my comments here
09 March 2025
Vanessa was extremely helpful.
08 March 2025
Please see above
08 March 2025
Work is always to a high standard
08 March 2025
Efficient instructions, explanations from reception staff & staff member Sarah
08 March 2025
Really efficient and great customer service.
07 March 2025
As above
06 March 2025
Great booking experience Great experience dropping off my vehicle and went straight into the workshop and was complete within the time frame they said it would take. Vehicle cleaned ready and waiting for my return.
05 March 2025
Kept well informed and all work carried out to the stratstone high standard
05 March 2025
Always manage to get our cars in for service quickly
05 March 2025
Was informed of delays quite late each day costing me some unnecessary time off work. Also not on the list when I arrived to collect. Beyond that the service was fine and the car was sorted with minimal fuss.
02 March 2025
Easy drop off but slow collection. This needs to be improved.
02 March 2025
All went well no problems.
02 March 2025
Great service and communication but I don't like the impersonal centralised booking in process
02 March 2025
Friendly assistant and colleague when I arrived with my vehicle
01 March 2025
Great service from Chris, and the mechanic on the test drive was great. Wished they'd changed both sides though as the left has a knock- much less so than the right was- but it's there nonetheless so will probably be back in again
01 March 2025
Car returned not working properly
01 March 2025
The advisor was brilliant, it was easy to book and rearrange the booking. Went the extra mile to check an issue I thought was present but it wasn't the case.
28 February 2025
I think if it was clear from the outset of how long the car would have taken that would have been fine, but I wasn't informed of this until I rang up later in the day to check progress. The staff were very apologetic though.
27 February 2025
Excellent service
27 February 2025
Relatively good job. Far much better than my last experience.
25 February 2025
Forgot to wash our car after initially mentioning it. Once cleaned, the out side didn't look like it was done thoroughly. I.e. the rims.
24 February 2025
Sarah kept me informed and kept the coffee coming!
24 February 2025
Happy with the service we are getting now a big improvement from 8 months ago when we bought the car
24 February 2025
As above
24 February 2025
Once the car was booked in the experience was great.
23 February 2025
Everything ran so smoothly and I was walked back to a lovely clean car inside & out.
22 February 2025
Because as normal the work carried out was top notch.
20 February 2025
All good
20 February 2025
Good service and knowledgeable staff
19 February 2025
Sarah was very knowledgable and very helpful with regular updates
19 February 2025
Roadside assist was prompt, courteous, helpful, cheerful and very competent. Organisation of a courtesy car immediate. Car hire very accommodating, car provided also high end BMW, process made easy.
19 February 2025
Kate & Cazza are THE dream Team
18 February 2025
Very competent mechanic knew exactly what he was talking about. Well done
18 February 2025
everyone polite and proficient. excellent service from initial phone call to all personnel i met at Stratstone Derby
18 February 2025
As above
18 February 2025
I was completely satisfied with the overall experience at Stratstone Derby.
18 February 2025
The arrangement for booking it in and the sttention the service representatives show to the customer is good
18 February 2025
Work not completed as scheduled - extra day (part) required
18 February 2025
Mechanical work was great, recall work completed satisfactory, loan vehicle was exceptional, wash service shockingly poor.
18 February 2025
Marley the service advisor was very helpful and efficient, the rest unfortunately a disaster.
17 February 2025
Very straightforward and lots of great customer care
17 February 2025
As above
15 February 2025
Recall performed fine. It was pointed out that rear tyres need replacing. The guy agreed to call back the following day. Every day since I have chased Parts for a fitment date, every time they promised to get back to me . They never do
15 February 2025
Nothing and the team were exeptional. Car repaired and returned with a hire car in the mean time i mean what more could you want.
15 February 2025
The receptionist that dealt with me was very good at explaining what had been done to the car & offered a complimentary wash/clean service which was an unexpected treat. She further look after me for the next 1.5hrs with hot beverages & conversation.
14 February 2025
Understood my issues and talked to me about what they were going to do with my car kept me informed with the process And the outcome Car is as good as new now Big thank you to matt smith for looking after me throughout the process from the start
13 February 2025
Slight miscommunication on timings when dropping car off. Todd it would be ready by 1pm latest which differed to when I booked vehicle in and was told BMW closed at 12pm so it would 100% be ready by midday.
12 February 2025
Awesome as always
12 February 2025
Could not fault
12 February 2025
Cleaned the car and cleared all warning lights so good to have the car back up and running
12 February 2025
Satisfied with the end result of the correct part being supplied but when I'd originally asked for this part number and was supplied a different one it was frustrating that what was meant to be a 20 minute job ended up being put off for 2 days.
11 February 2025
Met every need
10 February 2025
Booked in for recall and staff were helpful and kept me up to date
10 February 2025
Was efficient & I was kept informed.
10 February 2025
Problem all sorted no issues
10 February 2025
Got my car back promptly and on time
10 February 2025
The work seems to be have completed well and the load car was more than satisfactory.
10 February 2025
Service advisor Craig was spot on, great service. Five stars.
10 February 2025
Very smooth process from start to finish, kept me informed at all times.
09 February 2025
As per above
09 February 2025
I initially presented the car for an interior LED fault, the dealership completed a health check and identified fluid loss from a pipe associated with the turbo. I wouldn't of been aware of the fault without their diagnosis which I appreciate.
09 February 2025
Everything was precisely detailed
09 February 2025
Great with timings as I said I would sit and wait. Was informed at every stage what was happening, great customer service.
08 February 2025
See above.
08 February 2025
Very, they prioritised my car so I would have it back in time for my lecture at university
07 February 2025
As above
07 February 2025
I was well looked after and it was a very simple process
06 February 2025
It was my first time using a bmw garage I was left disappointed.its my first bmw car which I always wanted to own and I was excited to get my car service but all went wrong.
06 February 2025
superb communication from the service dept
05 February 2025
Communication wasn't great, I had to call to find car was being kept overnight. Not all problems have been resolved.
04 February 2025
Recall completed satisfactorily, car clean and presentable, did not get an answer to air con query re previous issue.
04 February 2025
Service and staff very efficient and polite
04 February 2025
All staff I have dealt with have been friendly and knowledgeable. From buying the car to having it serviced the whole experience has been excellent.
03 February 2025
Service was fine just very long lead times for any work that needs to be done which isn't very good if you need it urgently.
02 February 2025
Some parts good, some need work.
02 February 2025
Simply Dan Tice
01 February 2025
I don't know how satisfied I am. You still have my car and I haven't received any progress updates.
31 January 2025
From when i arrived i was looked after very well and Vanessa worked her hardest with my warranty company. I was also kept updated at every opportunity.
31 January 2025
Recall work carried out to good standard, carried valeted on collection.
30 January 2025
They always take care of me
30 January 2025
Service was fine, smooth and easy, a slight bit of waiting to get the keys, did take around 6 hours to complete all works and that was without any issues being found. Liked the video
30 January 2025
Excellent communication from the service team
30 January 2025
Recall work completed successfully
30 January 2025
Superb communication. Always able to cater for urgent services
30 January 2025
Communication is so easy with the service team
30 January 2025
Curtesy calls where excellent
30 January 2025
Derby Stratstone provided a high level of service as per usual
14 April 2025
I had a few teething issues with my new car and Shahin sorted them out