OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
250 ratings and 88 comments received in the last 90 days.
03 January 2022
kept informed by Jason at all times of when delivery was due and with a sense of humour !!
31 December 2021
Perfect
31 December 2021
The BMW centre exceeded my expectations and overall made it an enjoyable experience with the purchase of my new car.
19 December 2021
Good salesman, kept us informed. Felt like our custom was important and salesman was personable. Appreciated the little touches too ie flowers & valet kit when picking the car up.
18 December 2021
I was delighted to be served by the salesman Alan at Derby . He understood what I wanted , was courteous , and didn't push me into anything I didn't require . He kept in touch as promised . A very good sales experience, credit to him .
08 December 2021
The purchase was efficient and easy process with timely updates as to when the car was being built and delivered
05 December 2021
Everything went smoothly from start to finish .. Felt like I was always informed . five star service
03 December 2021
Excellent service and Steve Patereson made sure everything was to my satisfaction
30 November 2021
We were extremely happy with the customer service on offer at bmw,Alan Prior was more than happy to go out his way to answer any questions we had about the car
04 January 2022
All queries answered and was able to have the use of a courtesy car
02 January 2022
Nice people, completely satisfied.
02 January 2022
No complaints with service received
02 January 2022
Friendly and helpful
01 January 2022
Very good service, professional and polite.
01 January 2022
Work is always complete on time and you are kept up to day throughout the day. The Hoover and clean of the car is a nice touch
27 December 2021
The service I received was both welcoming and professional and I was kept informed at every stage
23 December 2021
I was kept informed throughout, given regular updates on the car and informed of the charges beforehand so there were no hidden fees
22 December 2021
Customer service adviser was very friendly and helpful.
21 December 2021
Excellent result
04 January 2022
Everything I asked for they delivered & more