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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

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New year, New BMW. Exclusive Offers.

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Motability from £249 Advance Payment.

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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Job Vacancies.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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Delivery Mileage/Ex-Demonstrator.

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BMW Golf Cup International Qualifier.

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BMW Help: Recalls

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A Fleet of Benefits.

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Award wins.

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BMW X2 Introductory Offer.

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Award Wins.

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Women in Automotive.

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BMW M Performance Accessories.

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Award Wins.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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Award Wins.

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We’ve Lowered Brake Servicing Prices.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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Charity Golf Day.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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BMW i Electric Experience 19 – 21 May.

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BMW Golf Cup Qualifiers.

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New BMW 5 Series.

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Repton Hockey Club.

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BMW Individual Colours.

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Ride & Drive Day.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Give your BMW a liquid detox.

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Meet the team

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Chris Astle

Head of Business

Dan Seaton

New Car Sales Leader

Leon Fisher

Used Car Sales Leader

Richard Hirons

Used Car Sales Leader

Gemma Huntley

Business Development Manager

Stephen Stone

Service Leader

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Not enough staff to deal with customers efficiently/effectively.

Service

Very helpful staff. Sorted out my issue quickly and effeciently and made me feel very welcome, even though it was completely obvious that I would not be a customer (I live in South London and needed Ad Blue put in to my 5 series).

Service

Staff are very good

Service

.length of time taken to do service. Lack of information as to when the service was completed

Service

It was Halliwell Jones Southport

Service

All good, just the servicing that needs focus - more staff needed!

Service

Service performed within stated timescales and car returned clean.

Service

Not enough space to fully explain , so to summarise, I think the dealership has too much work on (perhaps due to number of faults) and customer service isn’t great as a result. Individual staff are nice and helpful but this can’t make up for it all

Service

very pleased with service experience. 'Collect and Deliver' service was very helpful to avoid taking valuable time during working day.

Service

Would have given maximum but always find customer parking difficult

Service

I like Stratstone's Service Dept - they're professional and courteous. I don't like Stratstone's Sales Team; with the exception of a couple of folks - they have very little product knowledge and are a highly transient group of people.

Service

Completely satisfied because once the initial investigation had taken place to establish the problem it was at that point my car was booked in.

Service

I have used BMW many times over the years and no problems at all

Service

You had my car for 8 days to rectify a simple programming fault. I accept there were weekends and staff illness, but I felt I was low priority.

Service

MOT had advisory concerning wear on front tyres. Asked whether swapping for rear tyres was advisable but was not given any answer.

Service

Could be better.

Service

Why didn’t they advise me!

Service

Friendly, efficient and professional staff

Service

Good service, could have had more staff on duty

Service

The receptionists on the phone & in branch were unhelpful & condescending. There is a genuine under warranty issue with my one drive & I was given poor / incorrect advice & then made to feel I was in the wrong.

Service

Louise Secchi was phenomenal! Without her I wouldn’t of had my car for work! An absolute amazing member of you team! Truly very grateful and completely blown away by her customer service and how she helped me!

Service

I was treated courteously and professionally and even provided with complimentary taxi rides to and from the dealership.

Service

Faultless

Service

Too long waiting - lack of parking space

Service

Good service

Service

My car was serviced and ready to collect in a timely manner.

Service

Very difficult to find any fault with the service.

Service

Good overall, only niggle is the 'check in' process which takes far too long. I had to wait nearly half an hour.

Service

arrangement of curtisy car excellent but several days delay in getting the car back due to dispute as whether covered by warranty.

Service

Once engaged the sales experience was good but when having the vehicle serviced it was slow to be checked in despite being there early and it was late being finished whilst I was waiting and there was no sense of urgency or apologies for the delay

Service

Was not informed of the severity of one of the rear tyres and as a result after one day of driving since the service I was left with a completely split tyre and no car! Fortunately I stopped early enough not to cause damage to the alloy.

Service

It was second visit for the fault but everyone I dealt with went out of there way to get a satisfactory conclusion.

Service

Be susecthey did what they said they would - when they said they would

Service

Work performed quickly and well

Service

Complete lack of care and customer service. My car was returned to me with a curbed wheel, greasy mats and kicked sill plates.

Service

Please see above.My Car was cleaned inside and outside and the recall work was done. Also I was offered a coffee on arrival and a drink when I collected my Car.

Service

Kept me waiting a long time to drop car off and for a lift to work (pre-booked). Return taxi (also pre-booked) tried to charge me as driver hadn't been told to use Stratstone account. No quote given to rectify small defect found during service.

Service

Well looked after by service staff but car collection delayed by 1 hour, hence 4 stars.

Service

Information was clear, was not kept waiting too long and car was cleaned

Service

the problem wasn't fixed at the first or second attempt. the knowledge seemed to be lacking except for Louise Secchi who was excellent throughout. if not for her professionalism and willingness to get things sorted this would have been a lower score

Service

Work was done in difficult circumstances and I was kept well informed of progress.

Service

I still have the isssue and they did not acknowledge that it exists. I also was not given a chance to speak to a mechanic.

Service

See comments in response to Q3.

Service

THe explanation to this question is self explanatory!

Service

Excellent customer service and good attention to detail from Steve Brewster, the salesman..

Sales

There was a considerable delay in delivery at the German docks.

Sales

What's not to like given my above comments

Sales

Although it took few weeks to get a new car but I like my choice of car!

Sales

The car was promised by a certain date, and was not ready. Waiting is not an issue IF we wer not promised something else. ( in writing).Collection of car was good the lady was lovely and helpful.Alex is also very good and a credit to BMW.

Sales

Steve Patterson always gives a great serice and attention to detail.

Sales

I felt the hand over was not a special event for me

Sales

not up to Audi standards

Sales

Took 2 months for my car to arrive made 4 trips to garage very bad customer service experience

Sales

I could have done with a more detailed handover, as there are so many butons and options

Sales

Because we were not given in-depth demonstration of the controls

Sales

Communication, Communication, Communication.

Sales

I complained about the financial transaction mentioned above. No reply from the dealer

Sales

Could have taken a while longer to explain how everything on the car works

Sales

Very poor service, was told several times that the vehicle was delivered, but couldn’t seem to nail down a handover time and date. Had to speak with the business manager to get things resolved

Sales

good customer service

Sales

Loved the car and fact I was buying a beautiful M140As stated before the information from the salemen is not up to a BMW class, and I would expect the BMW to be a class leader in the car market

Sales

There was a little hick up as the salesman who I was dealing with went on holiday so had to carry on with another but all was ironed out

Sales

Over a 12 month period we got late or no follow up to our requests for new car info and getting a sales person with the knowledge and attitude to help was difficult. In the end we decided to leave BMW for another brand with better service

Sales

The staff, especially Ryan have been very helpful and polite, ensuring that my needs where always met.