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The service was excellent but the wash and vac not so good! Boot not hoovered!
The experience with Sophie was marred by the poor information fed back to her, historic inaccuracies that make me question the quality of service and a poor valet which I had paid for including the mess left on my replaced tyres.
I had 2 free services on my car each time I took it in you had no record of this, I paid for the first one knowing I would get a full refund & it took months for Stratton's to realise there mistake & refund me I never even got an apology
BMW is clearly a busy company but 2-3 months for a wait while you service my car is ridiculous. They put me in BMW mini locally for a service who were excellent. The whole team there were excelptionally helpful and polite.
Not given consistent answers Having to wait ages to hand the car over to the service and the same when picking it up Get my name wrong on both visits
Sold a Stratstone service deal - didn't realise that I would have to travel 60 miles to Derby each service as advised at time of sale any local Stratstone dealer would do service The raise excellent experience
Completely satisfied as always
Details supplied to Chris Astle still awaiting a response to their investigation. Too much detail to put on here but husband was told by a sales person that their workload was more important than my purchase and he was abused for raising a complaint.
As above. Once you are there its good but the lead times are poor. The work took an extra half day (Overnight) and then I had to call out the emergency service as something went wrong with the part fitted.
The car came back cleaned and valeted to a very high standard this is the best driving experience I have ever had in over fifty years of driving.
Oil drain cover took 3 attempts to stay closed,bit that apart it was good.
Stratstone BMW were very poor. A month to get booked in for service. Left in show room for an hour and left on the phone for a long time. Was transferred to Stratstone Mini for service and they were excellent. Great communication and apologetic
Not all the scheduled work on my car was completed, because there was no technician available to demonstrate the problem too when I dropped my car off. As a result I have had to make a second appointment. A waist of time for me and Stratstones.
All done with no issues.
What service, I am still waiting for jnfo
Car was not cleaned properly. Checks were not completed properly.
They did what they said they were going to do.
I use Stratstone mini as they are professional, have time for customers and are very efficient.
Was supposed to cleaned inside and out after service, but it was barely touched inside. Little disappointed. Sat nav was updated but I still wouldn't trust it. It still sends me the wrong way up a dual carriage way
Repair to washers only lasted 2 days then broke again, technician also failed to put parts removed back as they should've been
Service seems fine but refer to above points
car went in Friday. Failed MOT and needed a new coil spring. Person promised to call back with pricing but never did. Heard nothing so texted asking for update. No reply so called to find it was fixed but just needed retest. Heard nothing so called b
My car was not cleaned after it had been serviced
Car went in with a fault and came out with the same fault
Work completed quickly and kept informed
Everything was explained to me clearly
The recall work was good.
Vehicle not ready on time.
Quick turnaround, car returned spotlessly clean
The car required a replacement horn under warranty. When booking I was assured they would have the part in stock. But as expected based on past experience, this was not the case and the car had to stay an extra day while the part was ordered.
My car was returned to me without the reported fault even being looked at. I was told work had been completed when it had not been. Having returned the car with a promise of it being fixed, it's been left sat doing nothing for almost a whole week!!
Car is still not right
Very satisfactory MOT and service Some difficulty fitting the service as only informed need for MOT shortly before due date and then there were very few available dates
I don't expect much from customer service in terms of the triviality of having to replace a punctured tyre but my experience was very poor and felt like I was an inconvenience rather than a valued customer who has owned several BMW cars in the past.
Everything was very smoothly run.
Work done within time frame agreed and was kept up to date throughout the process
I had booked an i3 test drive to while away the time but nobody was seemingly booked to give me the experience.. Beth was helpful but when the sales guy said that he had to check the car to ensure it had adequate fuel I fell about laughing.
The service team on this occasion were very helpful.
took car as agreed work was done car was cleaned staff dealings good no problems
The service provided i was happy with. The information/reason behind the issues found i was not happy with.
Did have to wait around for quite a time - my courtesy car wasn't ready and had to be delivered to me so I had wasted trip. The repair costs are eye wateringly expensive! All staff were incredibly nice and helpful particularly Matt.
Took a long time to get my car in for its service. Great that they picked up and returned the car to me at home, but a bit lacking at handover. Not sure that the service has been recorded on the car - when I looked recently it didn't seem to show?
They listened and answered my questions. Reassured me and gave me peace of mind. They provided a decent curtesy car which I was impressed with. The matched my MOT Quotation with no fuss.
Apart from negative comments in previous question, generally staff we encountered were friendly and approachable. Service on the day was completed within timescales we agreed.
Technicians and workshop manager failed to diagnose the fault.
I was disappointed that within a day of having the car serviced, the low level washer warning light came on and when I switch the ignition on, the display reads that the car needs servicing in August 2019 !!! Rather concerned to say the least !
My issue was fixed, on time, with the minimum of inconvenience to me.
everything was completed and recorded on the job sheet then explained thoroughly by the service rep. The car was then cleaned thoroughly.
Everything dealt with very well from start to finish
Work done to time and as expected. Courtesy car provided and enabled me to try the new 3 series
Louise was very helpful
Very helpful at doing the work required when it was convenient to me
Needed to contact Stratstone to obtain all progress reports, was never contacted directly. No detail of work carried out other than verbal comments from Ellie at collection. Cameras left with wires hanging, satnav unusable at present, needs password
You overcharged me by 40% on a new tyre.
Despite being given a time to collect vehicle, it was not ready at that time. Required a further wait in service reception, though only 15 minutes.
As a mobility customer felt I should have been offered a courtesy car.
No problems whatsoever and the video provided indicated the high level of attention to detail
ALL GOOD FROM START TO FINISH
The Gent handed the car over and all great information provided.
We had to chase the car delivery and believe it.was not ordered
The after service has been some of the worst customer service I have received from any company. I reported the error within one day of picking up my car and I am still waiting for a resolution.
I enjoyed the luxurious feeling in the showroom. However I was messed around a lot with the delivery of my vehicle. I was told It was a 7 day turn around and I ended up waiting a lot longer. I was promised a full tank of fuel which wasn't filled up
As above, Steve was very knowledgable about the car i chose, helping me to find the best model for lifestyle and disability needs.
Steve Brewster is an excellent salesman, easy to deal with and willing to negotiate
A lot of waiting around to speak to someone in the Derby Stratstone showroom which is a negative and requests for callbacks not fulfilled but the positive is that once you were attended to? the sales persons were very polite, helpful and courteous.
Specifically asked for Car Play feature and the care does not have it. Petrol car ordered vs diesel. I picked up on that mistake. Multiple promises that I would be contacted after collection to see if they can retrofit, no further contact made.
The staff who dealt with me were very professional and personable. These were: Steve Brewster and Alexandria Barr. Many thanks to them both.
We were led to believe that electric folding external mirrors was included on the vehicle was standard,this was borne out by the fact that the mirrors are shown on the specification sheet on BMW site Big disappointment not having them.
Our 3rd or 4th car bought new from this dealership and overall, a welcoming and positive buying experience which flowed to our satisfaction
The main issue was the lack of communication and that when the person looking after my car left the handover hadn't seemed to have happened properly. Alex who looked after us in the later weeks has been excellent though.
From the time of enquiry to receiving the vehicle, Steve Brewster was extremely helpful and made the whole process easy to understand. The service was delivered in a professional manner with all steps explained fully from start to handover.