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Work done to time and as expected. Courtesy car provided and enabled me to try the new 3 series
Louise was very helpful
Very helpful at doing the work required when it was convenient to me
Needed to contact Stratstone to obtain all progress reports, was never contacted directly. No detail of work carried out other than verbal comments from Ellie at collection. Cameras left with wires hanging, satnav unusable at present, needs password
You overcharged me by 40% on a new tyre.
As a mobility customer felt I should have been offered a courtesy car.
Despite being given a time to collect vehicle, it was not ready at that time. Required a further wait in service reception, though only 15 minutes.
ALL GOOD FROM START TO FINISH
The work is carried out without fuss and as quickly as possible so that I can carry on with my day. If further issues come in to play, they are dealt with too.
Efficient and smoothly dealt with
Everything was excellent
No one around to speak to on a Saturday, reception told us they only have Skelton staff on at weekends!! Waited 20 mins before leaving.
When the vehicle was presented by me, I was fully informed what would be done and roughly how long it would take, I told them to keep the car until the fault was rectified. On collection, the staff were excellent in all aspects and the car was fixed
Because they did exactly what they said they would do in a quick and effiant way.
Because they did not deal with the issues on the vehicle and were only too happy to see me walk out the door and take my problem elsewhere.
The work always gets done, the car always works perfectly
The staff in the service could not have been more helpful. I was delighted by the help given. Well done!
Car had not been cleaned or valeted so had to wait for 45 mins car washed but not valeted and the wash was not particularly finished off to s good standard
Was telephoned with the option of getting replacement tyres and brakes done whilst the car was in for its MOT. I could have waited a little, but decided to go ahead.
The service experience was good, including a courtesy car, and would have received 5 stars, but the service department forgot to phone me to let me know my car was ready to collect
Easy to deal with, kept informed, helpful staff ( Matt )
When as a consumer, when my requirements were made very clear , the service centre only protected their best interest.
Hire car was filthy and had not been cleaned and had less than 50 miles fuel in it. My car when returned from service had not been cleaned as it usually is.
Very professional and prompt service.
See above re level of customer service
Did everything I asked of you. Unable to connect my new phone to the system however.
Car cleaned inside and out, kept informed of progress of fix.
While you wait appointment for 4 new tyres....took about 3 hours. Lots of apologies but...
Great customer service ! simple
My car wasn't cleaned and normally this is offered.
Poor after sales. This is my second car and when there is an issue stratstone are slow to deal with the issues. Sales staff not communicate, eg when customers are stranded without a vehicle.
Car was repaired on 2nd occasion. All appears to be ok at the moment
Very long queue (1 month) to get the car repaired. The car was partially repaired as the problem was not fixed completely. Very good and fast in providing courtesy car avoiding further disruption.
Friendly and efficient staff, nice environment. Easy to book and clear communication of any issues or if rectification work required.
Kept me informed
Whilst having the service, I decided to have 4 new Michelin tyres fitted, upon arriving home, I was not too pleased to find that the double sided tape used to secure the previous balancing weights had not been removed
Petrol cap issue where it doesn't open when needed and still having issues intermittently
The service team was quite difficult to get into contact with when i had a couple of questions about when my car would be ready. I only ever spoke to my dedicated service advisor once, 90% of the time i was put through to other people who didn't know
I was booked for courtesy car, when I arrived was told vehicle will be ready in 40 mins if I waited. It took 2 hours
We were led to believe that electric folding external mirrors was included on the vehicle was standard,this was borne out by the fact that the mirrors are shown on the specification sheet on BMW site Big disappointment not having them.
Our 3rd or 4th car bought new from this dealership and overall, a welcoming and positive buying experience which flowed to our satisfaction
The main issue was the lack of communication and that when the person looking after my car left the handover hadn't seemed to have happened properly. Alex who looked after us in the later weeks has been excellent though.
From the time of enquiry to receiving the vehicle, Steve Brewster was extremely helpful and made the whole process easy to understand. The service was delivered in a professional manner with all steps explained fully from start to handover.
Everyone from the receptionist to the person who does the final handover treats you as someone important making it an extremely special experience for the purchaser.
still not got a car
Never felt that I was being listened to. It just seemed a sales target exercise. Ironically, if I had just waited for one of the marketed events I would have had a much better deal.
Care and attention taken to address my needs
I got my car 4 days late to the agreed date but the car was worth the wait
The car was presented in awful condition with swirl marks & scratches over it. I rejected the car & it had to be taken off site to be re detailed. When it came back for a second time there was paint missing from the rear section of the door
Poor communication. Requested specification of car not as ordered. Too many people involved in purchase, handover and queries (eight different people!)
Since acquiring the car the Connected Drive system hasn't worked. At first I was ignore when I raised this problem via email and phone calls which resulted in my having to go back to the BMW centre in person and raise this issue to resolve it.
Pleasant and efficient dealing.
Great service - it would however have been nice to be able to tell people 'I got a free BMW brolly', or a lovely bouquet of flowers!
My phone calls were not returned. On complaining the response I got was
Received friendly professional service and great deal from Stratstone Derby