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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Latest News & Events

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Are you thinking about selling your BMW?

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Marketing Derby - Bond Holders Event

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JUST RELEASED: Immediate Delivery BMW stock list.

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New Car Offers - Exclusive to Stratstone BMW.

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Motability from £99 Advance Payment.

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Job Vacancies.

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BMW Golf Cup International Qualifier.

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BMW Help: Recalls

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A Fleet of Benefits.

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Award wins.

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BMW X2 Introductory Offer.

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Award Wins.

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Women in Automotive.

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BMW M Performance Accessories.

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Award Wins.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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Award Wins.

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We’ve Lowered Brake Servicing Prices.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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Charity Golf Day.

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We’ve Lowered Brake Servicing Prices.

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BMW i Electric Experience 19 – 21 May.

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BMW Golf Cup Qualifiers.

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New BMW 5 Series.

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Repton Hockey Club.

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BMW Individual Colours.

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Ride & Drive Day.

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25 Years Service.

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White Christmas.

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Technicians Wanted.

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BMW Z4 – Michael Edwards.

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Ride & Drive Event.

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Pop into our Pop up.

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BMW GB Classic Car Relay.

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Proudly announcing our Pop up Shop.

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xDrive Offers.

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Electric Week Kick Off.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Explore the dealership

Meet the team

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Chris Astle

Head of Business

Dan Seaton

Head of Sales

Leon Fisher

Head of Fulfilment

Gemma Huntley

Business Development Manager

Stephen Stone

Service Leader

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service agent kept me up-to-date with progress and, due to some recall work that took quite some time, the car was delivered back home to me by a BMW driver.

Service

My complaint about being misled in price was satisfactorily resolved

Service

Not sure that additional work required was fully understood.

Service

All staff were outstanding in their professionalism and attention to detail.

Service

quick, friendly, free

Service

Did what it said on the tin

Service

I had to take my BMW to stratstone Mini in Derby. I had to return the following week as the Vehicle check re set had not been carried out. When I rang about this there was no apology. We had to make another journey from Nottingham for this.

Service

Job done

Service

Good local service with lift and collection to and from work a clear positive for me

Service

See above for the reason given.

Service

See above

Service

Courtesy car ready & waiting & nothing was too much trouble. All issues highlighted were sorted

Service

Car was repaired under warranty no issues within time frame

Service

Very effluent service

Service

Everything went to plan and was well looked after by the staff.

Service

see comments above

Service

Because of all the above, I had to ring to get updates from them to see what's happening also I had to call to make sure the car arrived with them safely, and they didn't fix the fault with my vehicle all they did was delete it 3 times to see it go.

Service

Have been to Stratstone twice(once for 320 xdrive and once for Z4 services). Both have suffered the same issues. Long waiting time to be served, extensive amount of time when handing over car, multiple prices quoted, work said not to be warrantied.

Service

I have purchased 4 new BMWs in the past 10 years and this is the worst experience that i have had. 1. The car makes a ratteling sound when i rev up the engine which is very annoying 2. The sat nav goes completely dark and reboots itself after 1.5-2 h

Service

Comments relate to the Stratstone Mini Derby Dealership (not the BMW Derby Dealership). The Service Receptionist - Jessica Atkinson - was very polite, efficient and clear in her explanations. The quality of service was exemplary.

Service

There was a disconnect between the vehicle being finished in the workshop and the complimentary car wash. Car was finished and sitting outside for 25 mins before it was taken to valet. This free car wash added an hour onto my visit.!

Service

Always satisfied . Service is brilliant.

Service

Although I had the report by 10.30 am on the car and the pick up was arranged for 1.00 pm I was told I will be notified of the pick up time. The car was not washed or cleaned & the plastic cover was still on the seat when i picked it up.

Service

As above.

Service

See above

Service

A work sheet had been signed off as work being completed which wasn't carried out. This makes me question your overall quality commitment!!!!!

Service

Could do so much better with quicker appointments quite a wait everytime i try to book car in.

Service

Everything went smoothly and I was treated with a lot of respect

Service

A hire car was booked, advised it shouldnt have as it was only an hour drop and could i wait. Advised had to be somewhere in the hour, advised car would be ready - then 45 minutes told there was a delay and they would get a driver to drive me

Service

The service itself went very well but on a previous visit a mistake was made on my service history records. I was told that someone would contact BMW to find out what could be done to rectify and call me back, no one has called yet.

Service

Had to rearrange my day due to service taking longer than expected but was at least kept informed so all good overall

Service

Appalling ability of BMW service centre to service a car, or to fix or diagnose problems, or to keep customer informed, or to get basic job done. Examples- three visits for you to fix problem causing oil light to show - brake check not done as asked.

Service

Can't fault it.

Service

The staff who dealt with my service where excellent.

Service

Helpful and professional staff.

Service

A costly visit with much more £ than expected. Work needed doing so it had to be done. I was taken aback at the standard service, which was a major one. Very expensive

Service

Good service the only issue was that we had to wait almost 50 mins for the taxi and my wife was getting concerned because she had an important meeting.

Service

Expensive

Service

Did not receive car wash and Hoover out as promised

Service

Excellent attention to detail and very helpful staff, always pull out all the stops ..just great!

Service

Staff always great and good servoce

Service

I ordered a satnav update when booking the service, only to be told when I arrived that they would have to order it. Why was it not there on the day as any other part would have been? They kept my car for 2 days for an update I ended up installing

Service

See above

Service

Taxi pickup was poorly organised and executed; took ages to collect car. Car was not washed after the service, wiper fluid not topped up, was not given a detailed breakdown of what work was done under the end of warranty check.

Service

Alkways welcoming and friendly

Service

The only problem was that my front brakes required attention. But as the inspection had been carried out so late - five to six hours after I brought the vehicle in - the work couldn't be carried out the same day and I had to make another appointment

Service

Those items that needed attention were fixed in a timely manner

Service

Friendly professional staff

Service

Good service, too expensive.

Service

Everything was dealt with in a professional, friendly manner.

Service

Staff at Stratstone Derby were Very Helpful in every way.

Service

you provide a good service

Service

completed on time

Service

I had 2 free services on my car each time I took it in you had no record of this, I paid for the first one knowing I would get a full refund & it took months for Stratton's to realise there mistake & refund me I never even got an apology

Service

The experience with Sophie was marred by the poor information fed back to her, historic inaccuracies that make me question the quality of service and a poor valet which I had paid for including the mess left on my replaced tyres.

Service

The service was excellent but the wash and vac not so good! Boot not hoovered!

Service

BMW is clearly a busy company but 2-3 months for a wait while you service my car is ridiculous. They put me in BMW mini locally for a service who were excellent. The whole team there were excelptionally helpful and polite.

Service

Not given consistent answers Having to wait ages to hand the car over to the service and the same when picking it up Get my name wrong on both visits

Service

Sold a Stratstone service deal - didn't realise that I would have to travel 60 miles to Derby each service as advised at time of sale any local Stratstone dealer would do service The raise excellent experience

Service

Completely satisfied as always

Service

As above. Once you are there its good but the lead times are poor. The work took an extra half day (Overnight) and then I had to call out the emergency service as something went wrong with the part fitted.

Service

Details supplied to Chris Astle still awaiting a response to their investigation. Too much detail to put on here but husband was told by a sales person that their workload was more important than my purchase and he was abused for raising a complaint.

Service

Smooth service

Service

Oil drain cover took 3 attempts to stay closed,bit that apart it was good.

Service

The car came back cleaned and valeted to a very high standard this is the best driving experience I have ever had in over fifty years of driving.

Service

Stratstone BMW were very poor. A month to get booked in for service. Left in show room for an hour and left on the phone for a long time. Was transferred to Stratstone Mini for service and they were excellent. Great communication and apologetic

Service

Not all the scheduled work on my car was completed, because there was no technician available to demonstrate the problem too when I dropped my car off. As a result I have had to make a second appointment. A waist of time for me and Stratstones.

Service

All done with no issues.

Service

What service, I am still waiting for jnfo

Service

Car was not cleaned properly. Checks were not completed properly.

Service

They did what they said they were going to do.

Service

I use Stratstone mini as they are professional, have time for customers and are very efficient.

Service

Was supposed to cleaned inside and out after service, but it was barely touched inside. Little disappointed. Sat nav was updated but I still wouldn't trust it. It still sends me the wrong way up a dual carriage way

Service

Excellent service

Service

As mentioned above Beth was very supportive and patient but the whole team at Stratstone Derby were friendly and supportive. All in all a great experience !

Sales

Exceptional customer care

Sales

Everyone I dealt with at the dealership was friendly and helpful.

Sales

Until I collected the car I wasn't aware the first year road tax was included or 3 years breakdown cover was part of the package, would be good to make this more obvious. Sales assistant when I collected was brilliant and had very good customerfocus

Sales

Was a great experience. Very thorough service.

Sales

I purchased a vehicle that I wasn't initially looking for but that I'm extremely satisfied with.

Sales

Again the dealership and in particular the lead sales executive Steve Brewster were excellent

Sales

Conflicting answer given for delay in receiving my new car

Sales

Excellent friendly service.

Sales

They were very good at sourcing the right car for me and seemed to have access to a wide range of choices and options. There was a little bit of confusion around the final costings and price, but some of this was due to the dealer's own paperwork.

Sales

Steve pattison salesman , fantastic , a credit to you .

Sales

James Underwood was very helpful :)

Sales

good communication, well presented vehicle, service with a smile, professional handover

Sales

beth cod was brilliant

Sales

The staff were very helpful and could not have been more accomadating

Sales

The sales agent was very good - he sensed exactly what I need from the experience.

Sales

i found Zach Gundry v straight forward. i told him i didnt want high pressure sales and he understood that. i have previously purchased BMW's from other dealers and this wasn't always the case.

Sales

good dealership friendly staff sensible price deals

Sales

this dealership seems to be very slack

Sales

Very friendly but with a few problems due to lack of experience of staff. All problems resolved with no fuss and to complete satisfaction.

Sales

There was much waiting and being passed to different members of staff

Sales

Still waiting for £900 credit card refund after 2 weeks!!!

Sales

Swift process

Sales

Due to the friendly and efficient way the staff conducted the handover of our new car.

Sales

Late refund of £14000 spoilt the overall process

Sales

Friendly and professional approach from Steve Brewster and Josh Parfitt made for a great experience.

Sales

Beth was great - she kept us up to date on everything and made the whole experience a pleasure- she is a credit to your team.

Sales

VERY FRIENDLY AND PROFESSIONAL AT ALL TIMES. ON DELIVERY DAY THE VEHICLE PRESENTATION WAS 10/10. THE WHOLE EXPERIENCE WAS MADE MOST PLEASURABLE .

Sales

An extremely Pleasurable experience Thanks to the help and effort afforded by our sales contact Mr Steve Paterson Thanks steve

Sales

The handover was really good, concise but not restrictive and no pressure to drive away ASAP. However during purchase I felt slightly mislead at times (not enough to stop the purchase but questioned) and lacking communication leading up to delivery.

Sales

My 10 th car from this dealer

Sales

just great

Sales

Staff and product were perfect. No problems with either

Sales

Extremely poor communication; staff did not telephone back as promised or keep me informed; delivery took 2 weeks, not the 2-3 days originally promised. On collection, the vehicle had dent in door. Managers not interested / taken any responsibility.

Sales

The Gent handed the car over and all great information provided.

Sales

We had to chase the car delivery and believe it.was not ordered

Sales

The after service has been some of the worst customer service I have received from any company. I reported the error within one day of picking up my car and I am still waiting for a resolution.

Sales

I enjoyed the luxurious feeling in the showroom. However I was messed around a lot with the delivery of my vehicle. I was told It was a 7 day turn around and I ended up waiting a lot longer. I was promised a full tank of fuel which wasn't filled up