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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Latest News & Events

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JUST RELEASED: Immediate Delivery BMW stock list.

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New Car Offers - Exclusive to Stratstone BMW.

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Motability from £99 Advance Payment.

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We Want Your BMW.

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Job Vacancies.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW Golf Cup International Qualifier.

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BMW Help: Recalls

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A Fleet of Benefits.

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Award wins.

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BMW X2 Introductory Offer.

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Award Wins.

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Women in Automotive.

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BMW M Performance Accessories.

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Award Wins.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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Award Wins.

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We’ve Lowered Brake Servicing Prices.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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Charity Golf Day.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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BMW i Electric Experience 19 – 21 May.

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BMW Golf Cup Qualifiers.

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New BMW 5 Series.

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Repton Hockey Club.

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BMW Individual Colours.

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Ride & Drive Day.

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25 Years Service.

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White Christmas.

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Technicians Wanted.

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BMW Z4 – Michael Edwards.

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Ride & Drive Event.

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Pop into our Pop up.

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BMW GB Classic Car Relay.

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Proudly announcing our Pop up Shop.

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xDrive Offers.

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Electric Week Kick Off.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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BMW Summer Event

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Meet the team

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Chris Astle

Head of Business

Dan Seaton

Head of Sales

Leon Fisher

Head of Fulfilment

Gemma Huntley

Business Development Manager

Stephen Stone

Service Leader

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service!

Service

Work done to time and as expected. Courtesy car provided and enabled me to try the new 3 series

Service

As expected

Service

Great service

Service

Louise was very helpful

Service

Very helpful at doing the work required when it was convenient to me

Service

Needed to contact Stratstone to obtain all progress reports, was never contacted directly. No detail of work carried out other than verbal comments from Ellie at collection. Cameras left with wires hanging, satnav unusable at present, needs password

Service

You overcharged me by 40% on a new tyre.

Service

As a mobility customer felt I should have been offered a courtesy car.

Service

Despite being given a time to collect vehicle, it was not ready at that time. Required a further wait in service reception, though only 15 minutes.

Service

ALL GOOD FROM START TO FINISH

Service

The work is carried out without fuss and as quickly as possible so that I can carry on with my day. If further issues come in to play, they are dealt with too.

Service

Efficient and smoothly dealt with

Service

Everything was excellent

Service

No one around to speak to on a Saturday, reception told us they only have Skelton staff on at weekends!! Waited 20 mins before leaving.

Service

When the vehicle was presented by me, I was fully informed what would be done and roughly how long it would take, I told them to keep the car until the fault was rectified. On collection, the staff were excellent in all aspects and the car was fixed

Service

Staff friendly

Service

Because they did exactly what they said they would do in a quick and effiant way.

Service

Because they did not deal with the issues on the vehicle and were only too happy to see me walk out the door and take my problem elsewhere.

Service

The work always gets done, the car always works perfectly

Service

The staff in the service could not have been more helpful. I was delighted by the help given. Well done!

Service

Car had not been cleaned or valeted so had to wait for 45 mins car washed but not valeted and the wash was not particularly finished off to s good standard

Service

Was telephoned with the option of getting replacement tyres and brakes done whilst the car was in for its MOT. I could have waited a little, but decided to go ahead.

Service

The service experience was good, including a courtesy car, and would have received 5 stars, but the service department forgot to phone me to let me know my car was ready to collect

Service

Easy to deal with, kept informed, helpful staff ( Matt )

Service

When as a consumer, when my requirements were made very clear , the service centre only protected their best interest.

Service

Hire car was filthy and had not been cleaned and had less than 50 miles fuel in it. My car when returned from service had not been cleaned as it usually is.

Service

Very professional and prompt service.

Service

See above re level of customer service

Service

Did everything I asked of you. Unable to connect my new phone to the system however.

Service

Car cleaned inside and out, kept informed of progress of fix.

Service

While you wait appointment for 4 new tyres....took about 3 hours. Lots of apologies but...

Service

Great customer service ! simple

Service

My car wasn't cleaned and normally this is offered.

Service

Poor after sales. This is my second car and when there is an issue stratstone are slow to deal with the issues. Sales staff not communicate, eg when customers are stranded without a vehicle.

Service

Car was repaired on 2nd occasion. All appears to be ok at the moment

Service

Very long queue (1 month) to get the car repaired. The car was partially repaired as the problem was not fixed completely. Very good and fast in providing courtesy car avoiding further disruption.

Service

Friendly and efficient staff, nice environment. Easy to book and clear communication of any issues or if rectification work required.

Service

Kept me informed

Service

Whilst having the service, I decided to have 4 new Michelin tyres fitted, upon arriving home, I was not too pleased to find that the double sided tape used to secure the previous balancing weights had not been removed

Service

Petrol cap issue where it doesn't open when needed and still having issues intermittently

Service

The service team was quite difficult to get into contact with when i had a couple of questions about when my car would be ready. I only ever spoke to my dedicated service advisor once, 90% of the time i was put through to other people who didn't know

Service

I was booked for courtesy car, when I arrived was told vehicle will be ready in 40 mins if I waited. It took 2 hours

Service

We were led to believe that electric folding external mirrors was included on the vehicle was standard,this was borne out by the fact that the mirrors are shown on the specification sheet on BMW site Big disappointment not having them.

Sales

Our 3rd or 4th car bought new from this dealership and overall, a welcoming and positive buying experience which flowed to our satisfaction

Sales

The main issue was the lack of communication and that when the person looking after my car left the handover hadn't seemed to have happened properly. Alex who looked after us in the later weeks has been excellent though.

Sales

From the time of enquiry to receiving the vehicle, Steve Brewster was extremely helpful and made the whole process easy to understand. The service was delivered in a professional manner with all steps explained fully from start to handover.

Sales

good service

Sales

Everyone from the receptionist to the person who does the final handover treats you as someone important making it an extremely special experience for the purchaser.

Sales

Completely satisfied

Sales

still not got a car

Sales

Never felt that I was being listened to. It just seemed a sales target exercise. Ironically, if I had just waited for one of the marketed events I would have had a much better deal.

Sales

Care and attention taken to address my needs

Sales

I got my car 4 days late to the agreed date but the car was worth the wait

Sales

The car was presented in awful condition with swirl marks & scratches over it. I rejected the car & it had to be taken off site to be re detailed. When it came back for a second time there was paint missing from the rear section of the door

Sales

Poor communication. Requested specification of car not as ordered. Too many people involved in purchase, handover and queries (eight different people!)

Sales

Since acquiring the car the Connected Drive system hasn't worked. At first I was ignore when I raised this problem via email and phone calls which resulted in my having to go back to the BMW centre in person and raise this issue to resolve it.

Sales

Pleasant and efficient dealing.

Sales

Great service - it would however have been nice to be able to tell people 'I got a free BMW brolly', or a lovely bouquet of flowers!

Sales

My phone calls were not returned. On complaining the response I got was

Sales

Received friendly professional service and great deal from Stratstone Derby