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On a positive, a problem with the car was addressed without any fuss. Considering the cost of the service, i was disappointed with the overall experience. I was told the work would be done first thing which i why i got the car in early. It wasnt..
Very satisfied with the communication from Eli, however I was very disappointed with the collection of my vehicle
Apart from a delay in having the car ready at the time specified, everything went well. The service personnel were very good and kept me informed with regular updates. Very little fuel in the loan car meant I had to go straight to a garage,a nuisance
Not the most friendly experience on arrival but improved as the day progressed, helpful staff when my car had to stay in overnight and I needed help to get home and back 2 days later
Attention to detail and pleasant approach
because the team members do not seem to converse with each other regarding the customer. Car was booked in for service and to have an ongoing problem looked at and when I arrived I was told it was only booked in for an MOT
Time schedule spot on. Updated on progress. Price match MOT honoured without question. Vehicle returned in A1 condition. Good value for money service.
On time all questions answered excellent.
Handled everything satisfactorily.
See above - car brought back damaged took a week to sort out by you
The staff answered all of our questions
Very upset and disappointed with the service. It seems the team was not on the ball. Was it because it was a Saturday when they are off early? And the desk staff were over busy and short staffed?
I was promised a call before 5:30 which did not materialise but everything else went well
Satisfactory service and helpful staff
The problem was resolved however getting the car booked in wasn't easy and I wasn't called back by either the service manage or a business manager who were supposed to be calling me.
Call n collect service suits me fine
I was provided with a great service.
Speedy service - fully explained
Friendly and helpful staff.
Not able to fully price match tyres at Kwik Fit because the price I paid was
I thought the service was fairly average. Not particularly outstanding.
Work completed on time with complimentary wash and mini valet. My service lady was very efficient and polite and seem to be the only one on the team working.
Nobody gets perfect from us...In all my dealings with Stratstone,so far 9/10, is what you get
everything done on time
I've used stratstone of derby for around 20yrs for servicing of my cars. On this occasion I was directed to Stratstone Mini Derby due to the amount of bookings. Mini were very efficient and friendly. Service Manager Matt Smith spoke to me personally
Not sure that additional work required was fully understood.
My complaint about being misled in price was satisfactorily resolved
The service agent kept me up-to-date with progress and, due to some recall work that took quite some time, the car was delivered back home to me by a BMW driver.
Everything was arranged perfectly and went very smoothly.
You are never prepared with parts- as usual my car goes in for a service and is in for 5 days!!
The service people did an excellent free clean and valet of the inside of the car after I spilt about a pint of milk on the carpet. Much appreciated!
All staff were outstanding in their professionalism and attention to detail.
quick, friendly, free
Did what it said on the tin
I had to take my BMW to stratstone Mini in Derby. I had to return the following week as the Vehicle check re set had not been carried out. When I rang about this there was no apology. We had to make another journey from Nottingham for this.
Good local service with lift and collection to and from work a clear positive for me
See above for the reason given.
Courtesy car ready & waiting & nothing was too much trouble. All issues highlighted were sorted
Car was repaired under warranty no issues within time frame
Very effluent service
Everything went to plan and was well looked after by the staff.
see comments above
Because of all the above, I had to ring to get updates from them to see what's happening also I had to call to make sure the car arrived with them safely, and they didn't fix the fault with my vehicle all they did was delete it 3 times to see it go.
Have been to Stratstone twice(once for 320 xdrive and once for Z4 services). Both have suffered the same issues. Long waiting time to be served, extensive amount of time when handing over car, multiple prices quoted, work said not to be warrantied.
Always satisfied . Service is brilliant.
There was a disconnect between the vehicle being finished in the workshop and the complimentary car wash. Car was finished and sitting outside for 25 mins before it was taken to valet. This free car wash added an hour onto my visit.!
Comments relate to the Stratstone Mini Derby Dealership (not the BMW Derby Dealership). The Service Receptionist - Jessica Atkinson - was very polite, efficient and clear in her explanations. The quality of service was exemplary.
I have purchased 4 new BMWs in the past 10 years and this is the worst experience that i have had. 1. The car makes a ratteling sound when i rev up the engine which is very annoying 2. The sat nav goes completely dark and reboots itself after 1.5-2 h
Although I had the report by 10.30 am on the car and the pick up was arranged for 1.00 pm I was told I will be notified of the pick up time. The car was not washed or cleaned & the plastic cover was still on the seat when i picked it up.
A work sheet had been signed off as work being completed which wasn't carried out. This makes me question your overall quality commitment!!!!!
Could do so much better with quicker appointments quite a wait everytime i try to book car in.
Everything went smoothly and I was treated with a lot of respect
A hire car was booked, advised it shouldnt have as it was only an hour drop and could i wait. Advised had to be somewhere in the hour, advised car would be ready - then 45 minutes told there was a delay and they would get a driver to drive me
Had to rearrange my day due to service taking longer than expected but was at least kept informed so all good overall
The service itself went very well but on a previous visit a mistake was made on my service history records. I was told that someone would contact BMW to find out what could be done to rectify and call me back, no one has called yet.
Appalling ability of BMW service centre to service a car, or to fix or diagnose problems, or to keep customer informed, or to get basic job done. Examples- three visits for you to fix problem causing oil light to show - brake check not done as asked.
Can't fault it.
The staff who dealt with my service where excellent.
Helpful and professional staff.
A costly visit with much more £ than expected. Work needed doing so it had to be done. I was taken aback at the standard service, which was a major one. Very expensive
Good service the only issue was that we had to wait almost 50 mins for the taxi and my wife was getting concerned because she had an important meeting.
Did not receive car wash and Hoover out as promised
Excellent attention to detail and very helpful staff, always pull out all the stops ..just great!
Staff always great and good servoce
I ordered a satnav update when booking the service, only to be told when I arrived that they would have to order it. Why was it not there on the day as any other part would have been? They kept my car for 2 days for an update I ended up installing
Taxi pickup was poorly organised and executed; took ages to collect car. Car was not washed after the service, wiper fluid not topped up, was not given a detailed breakdown of what work was done under the end of warranty check.
Alkways welcoming and friendly
The only problem was that my front brakes required attention. But as the inspection had been carried out so late - five to six hours after I brought the vehicle in - the work couldn't be carried out the same day and I had to make another appointment
Those items that needed attention were fixed in a timely manner
Friendly professional staff
Good service, too expensive.
Everything was dealt with in a professional, friendly manner.
Staff at Stratstone Derby were Very Helpful in every way.
Windows and mirrors didn't work in my new car, BMW centre sorted out very quickly and made sure I wasn't without a car both before my car was delivered and while it was being repaired. Very happy with the service that Chris delivered.
Very happy because Chris is a great sales man. I have dealt with many but chris keeps to his words. You call him and if he is busy he will definitely give a call back as soon as he can which to me goes a long way. Communication is key.
Jonathan was very helpful in helping me to make the right choice of vehicle for me.
Misled to believe I was receiving a service that never materialized, furthermore messed around.
Far better service throughout based against sytner who who seem to just want to take the most money possible from you! The girl who I was dealing with in derby was lovely
The car I purchased was supposed to have black gloss grilles fitted to the front upon collection, I was extremely disappointed that this did not happen as this car was a gift to my wife on our anniversary and I had been promised this by Jason Comfort
I've bought numerous cars from the dealer and always been really pleased with the service provided.
As mentioned above Beth was very supportive and patient but the whole team at Stratstone Derby were friendly and supportive. All in all a great experience !
As alway I felt very happy with the hole process of buying a new car
Exceptional customer care
Was a great experience. Very thorough service.
Everyone I dealt with at the dealership was friendly and helpful.
Until I collected the car I wasn't aware the first year road tax was included or 3 years breakdown cover was part of the package, would be good to make this more obvious. Sales assistant when I collected was brilliant and had very good customerfocus
Simon and Steve at Derby ,cant fault them
I purchased a vehicle that I wasn't initially looking for but that I'm extremely satisfied with.
Again the dealership and in particular the lead sales executive Steve Brewster were excellent
Conflicting answer given for delay in receiving my new car
Excellent friendly service.
They were very good at sourcing the right car for me and seemed to have access to a wide range of choices and options. There was a little bit of confusion around the final costings and price, but some of this was due to the dealer's own paperwork.
Steve pattison salesman , fantastic , a credit to you .
James Underwood was very helpful :)
good communication, well presented vehicle, service with a smile, professional handover
beth cod was brilliant
The staff were very helpful and could not have been more accomadating
i found Zach Gundry v straight forward. i told him i didnt want high pressure sales and he understood that. i have previously purchased BMW's from other dealers and this wasn't always the case.
The sales agent was very good - he sensed exactly what I need from the experience.
good dealership friendly staff sensible price deals
this dealership seems to be very slack
There was much waiting and being passed to different members of staff
Very friendly but with a few problems due to lack of experience of staff. All problems resolved with no fuss and to complete satisfaction.
Still waiting for £900 credit card refund after 2 weeks!!!
Beth was great - she kept us up to date on everything and made the whole experience a pleasure- she is a credit to your team.
Due to the friendly and efficient way the staff conducted the handover of our new car.
Late refund of £14000 spoilt the overall process
Friendly and professional approach from Steve Brewster and Josh Parfitt made for a great experience.
VERY FRIENDLY AND PROFESSIONAL AT ALL TIMES. ON DELIVERY DAY THE VEHICLE PRESENTATION WAS 10/10. THE WHOLE EXPERIENCE WAS MADE MOST PLEASURABLE .
An extremely Pleasurable experience Thanks to the help and effort afforded by our sales contact Mr Steve Paterson Thanks steve
The handover was really good, concise but not restrictive and no pressure to drive away ASAP. However during purchase I felt slightly mislead at times (not enough to stop the purchase but questioned) and lacking communication leading up to delivery.
My 10 th car from this dealer
Extremely poor communication; staff did not telephone back as promised or keep me informed; delivery took 2 weeks, not the 2-3 days originally promised. On collection, the vehicle had dent in door. Managers not interested / taken any responsibility.
Staff and product were perfect. No problems with either