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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Latest News & Events

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AVAILABLE NOW: Immediate Delivery BMW stock.

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Are you thinking about selling your BMW?

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Motability from £99 Advance Payment.

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Marketing Derby - Bond Holders Event

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Job Vacancies.

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BMW Golf Cup International Qualifier.

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BMW Help: Recalls

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A Fleet of Benefits.

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Award wins.

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BMW X2 Introductory Offer.

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Award Wins.

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Women in Automotive.

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BMW M Performance Accessories.

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Award Wins.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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Award Wins.

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We’ve Lowered Brake Servicing Prices.

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One Car. One Fixed Monthly Service Cost.

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Charity Golf Day.

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We’ve Lowered Brake Servicing Prices.

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BMW i Electric Experience 19 – 21 May.

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BMW Golf Cup Qualifiers.

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New BMW 5 Series.

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Repton Hockey Club.

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BMW Individual Colours.

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Ride & Drive Day.

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25 Years Service.

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White Christmas.

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Technicians Wanted.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Your perfect BMW couldn't be closer

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Explore the dealership

Meet the team

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Chris Astle

Head of Business

Dan Seaton

Head of Sales

Leon Fisher

Head of Fulfilment

Gemma Huntley

Business Development Manager

Stephen Stone

Service Leader

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

On a positive, a problem with the car was addressed without any fuss. Considering the cost of the service, i was disappointed with the overall experience. I was told the work would be done first thing which i why i got the car in early. It wasnt..

Service

Very satisfied with the communication from Eli, however I was very disappointed with the collection of my vehicle

Service

Apart from a delay in having the car ready at the time specified, everything went well. The service personnel were very good and kept me informed with regular updates. Very little fuel in the loan car meant I had to go straight to a garage,a nuisance

Service

Not the most friendly experience on arrival but improved as the day progressed, helpful staff when my car had to stay in overnight and I needed help to get home and back 2 days later

Service

Attention to detail and pleasant approach

Service

because the team members do not seem to converse with each other regarding the customer. Car was booked in for service and to have an ongoing problem looked at and when I arrived I was told it was only booked in for an MOT

Service

Time schedule spot on. Updated on progress. Price match MOT honoured without question. Vehicle returned in A1 condition. Good value for money service.

Service

On time all questions answered excellent.

Service

Handled everything satisfactorily.

Service

See above - car brought back damaged took a week to sort out by you

Service

The staff answered all of our questions

Service

Very upset and disappointed with the service. It seems the team was not on the ball. Was it because it was a Saturday when they are off early? And the desk staff were over busy and short staffed?

Service

I was promised a call before 5:30 which did not materialise but everything else went well

Service

Satisfactory service and helpful staff

Service

The problem was resolved however getting the car booked in wasn't easy and I wasn't called back by either the service manage or a business manager who were supposed to be calling me.

Service

Call n collect service suits me fine

Service

I was provided with a great service.

Service

Speedy service - fully explained

Service

Friendly and helpful staff.

Service

Not able to fully price match tyres at Kwik Fit because the price I paid was

Service

I thought the service was fairly average. Not particularly outstanding.

Service

Work completed on time with complimentary wash and mini valet. My service lady was very efficient and polite and seem to be the only one on the team working.

Service

Nobody gets perfect from us...In all my dealings with Stratstone,so far 9/10, is what you get

Service

everything done on time

Service

I've used stratstone of derby for around 20yrs for servicing of my cars. On this occasion I was directed to Stratstone Mini Derby due to the amount of bookings. Mini were very efficient and friendly. Service Manager Matt Smith spoke to me personally

Service

Not sure that additional work required was fully understood.

Service

My complaint about being misled in price was satisfactorily resolved

Service

The service agent kept me up-to-date with progress and, due to some recall work that took quite some time, the car was delivered back home to me by a BMW driver.

Service

Everything was arranged perfectly and went very smoothly.

Service

You are never prepared with parts- as usual my car goes in for a service and is in for 5 days!!

Service

The service people did an excellent free clean and valet of the inside of the car after I spilt about a pint of milk on the carpet. Much appreciated!

Service

All staff were outstanding in their professionalism and attention to detail.

Service

quick, friendly, free

Service

Did what it said on the tin

Service

I had to take my BMW to stratstone Mini in Derby. I had to return the following week as the Vehicle check re set had not been carried out. When I rang about this there was no apology. We had to make another journey from Nottingham for this.

Service

Job done

Service

Good local service with lift and collection to and from work a clear positive for me

Service

See above

Service

See above for the reason given.

Service

Courtesy car ready & waiting & nothing was too much trouble. All issues highlighted were sorted

Service

Car was repaired under warranty no issues within time frame

Service

Very effluent service

Service

Everything went to plan and was well looked after by the staff.

Service

see comments above

Service

Because of all the above, I had to ring to get updates from them to see what's happening also I had to call to make sure the car arrived with them safely, and they didn't fix the fault with my vehicle all they did was delete it 3 times to see it go.

Service

Have been to Stratstone twice(once for 320 xdrive and once for Z4 services). Both have suffered the same issues. Long waiting time to be served, extensive amount of time when handing over car, multiple prices quoted, work said not to be warrantied.

Service

Always satisfied . Service is brilliant.

Service

There was a disconnect between the vehicle being finished in the workshop and the complimentary car wash. Car was finished and sitting outside for 25 mins before it was taken to valet. This free car wash added an hour onto my visit.!

Service

Comments relate to the Stratstone Mini Derby Dealership (not the BMW Derby Dealership). The Service Receptionist - Jessica Atkinson - was very polite, efficient and clear in her explanations. The quality of service was exemplary.

Service

I have purchased 4 new BMWs in the past 10 years and this is the worst experience that i have had. 1. The car makes a ratteling sound when i rev up the engine which is very annoying 2. The sat nav goes completely dark and reboots itself after 1.5-2 h

Service

As above.

Service

Although I had the report by 10.30 am on the car and the pick up was arranged for 1.00 pm I was told I will be notified of the pick up time. The car was not washed or cleaned & the plastic cover was still on the seat when i picked it up.

Service

See above

Service

A work sheet had been signed off as work being completed which wasn't carried out. This makes me question your overall quality commitment!!!!!

Service

Could do so much better with quicker appointments quite a wait everytime i try to book car in.

Service

Everything went smoothly and I was treated with a lot of respect

Service

A hire car was booked, advised it shouldnt have as it was only an hour drop and could i wait. Advised had to be somewhere in the hour, advised car would be ready - then 45 minutes told there was a delay and they would get a driver to drive me

Service

Had to rearrange my day due to service taking longer than expected but was at least kept informed so all good overall

Service

The service itself went very well but on a previous visit a mistake was made on my service history records. I was told that someone would contact BMW to find out what could be done to rectify and call me back, no one has called yet.

Service

Appalling ability of BMW service centre to service a car, or to fix or diagnose problems, or to keep customer informed, or to get basic job done. Examples- three visits for you to fix problem causing oil light to show - brake check not done as asked.

Service

Can't fault it.

Service

The staff who dealt with my service where excellent.

Service

Helpful and professional staff.

Service

A costly visit with much more £ than expected. Work needed doing so it had to be done. I was taken aback at the standard service, which was a major one. Very expensive

Service

Good service the only issue was that we had to wait almost 50 mins for the taxi and my wife was getting concerned because she had an important meeting.

Service

Did not receive car wash and Hoover out as promised

Service

Expensive

Service

Excellent attention to detail and very helpful staff, always pull out all the stops ..just great!

Service

Staff always great and good servoce

Service

See above

Service

I ordered a satnav update when booking the service, only to be told when I arrived that they would have to order it. Why was it not there on the day as any other part would have been? They kept my car for 2 days for an update I ended up installing

Service

Taxi pickup was poorly organised and executed; took ages to collect car. Car was not washed after the service, wiper fluid not topped up, was not given a detailed breakdown of what work was done under the end of warranty check.

Service

Alkways welcoming and friendly

Service

The only problem was that my front brakes required attention. But as the inspection had been carried out so late - five to six hours after I brought the vehicle in - the work couldn't be carried out the same day and I had to make another appointment

Service

Those items that needed attention were fixed in a timely manner

Service

Friendly professional staff

Service

Good service, too expensive.

Service

Everything was dealt with in a professional, friendly manner.

Service

Staff at Stratstone Derby were Very Helpful in every way.

Service

Windows and mirrors didn't work in my new car, BMW centre sorted out very quickly and made sure I wasn't without a car both before my car was delivered and while it was being repaired. Very happy with the service that Chris delivered.

Sales

Very happy because Chris is a great sales man. I have dealt with many but chris keeps to his words. You call him and if he is busy he will definitely give a call back as soon as he can which to me goes a long way. Communication is key.

Sales

Jonathan was very helpful in helping me to make the right choice of vehicle for me.

Sales

Misled to believe I was receiving a service that never materialized, furthermore messed around.

Sales

Completely satisfied

Sales

Far better service throughout based against sytner who who seem to just want to take the most money possible from you! The girl who I was dealing with in derby was lovely

Sales

The car I purchased was supposed to have black gloss grilles fitted to the front upon collection, I was extremely disappointed that this did not happen as this car was a gift to my wife on our anniversary and I had been promised this by Jason Comfort

Sales

I've bought numerous cars from the dealer and always been really pleased with the service provided.

Sales

As mentioned above Beth was very supportive and patient but the whole team at Stratstone Derby were friendly and supportive. All in all a great experience !

Sales

As alway I felt very happy with the hole process of buying a new car

Sales

Exceptional customer care

Sales

Was a great experience. Very thorough service.

Sales

Everyone I dealt with at the dealership was friendly and helpful.

Sales

Until I collected the car I wasn't aware the first year road tax was included or 3 years breakdown cover was part of the package, would be good to make this more obvious. Sales assistant when I collected was brilliant and had very good customerfocus

Sales

Simon and Steve at Derby ,cant fault them

Sales

I purchased a vehicle that I wasn't initially looking for but that I'm extremely satisfied with.

Sales

Again the dealership and in particular the lead sales executive Steve Brewster were excellent

Sales

Conflicting answer given for delay in receiving my new car

Sales

Excellent friendly service.

Sales

They were very good at sourcing the right car for me and seemed to have access to a wide range of choices and options. There was a little bit of confusion around the final costings and price, but some of this was due to the dealer's own paperwork.

Sales

Steve pattison salesman , fantastic , a credit to you .

Sales

James Underwood was very helpful :)

Sales

good communication, well presented vehicle, service with a smile, professional handover

Sales

beth cod was brilliant

Sales

The staff were very helpful and could not have been more accomadating

Sales

i found Zach Gundry v straight forward. i told him i didnt want high pressure sales and he understood that. i have previously purchased BMW's from other dealers and this wasn't always the case.

Sales

The sales agent was very good - he sensed exactly what I need from the experience.

Sales

good dealership friendly staff sensible price deals

Sales

this dealership seems to be very slack

Sales

There was much waiting and being passed to different members of staff

Sales

Very friendly but with a few problems due to lack of experience of staff. All problems resolved with no fuss and to complete satisfaction.

Sales

Swift process

Sales

Still waiting for £900 credit card refund after 2 weeks!!!

Sales

Beth was great - she kept us up to date on everything and made the whole experience a pleasure- she is a credit to your team.

Sales

Due to the friendly and efficient way the staff conducted the handover of our new car.

Sales

Late refund of £14000 spoilt the overall process

Sales

Friendly and professional approach from Steve Brewster and Josh Parfitt made for a great experience.

Sales

VERY FRIENDLY AND PROFESSIONAL AT ALL TIMES. ON DELIVERY DAY THE VEHICLE PRESENTATION WAS 10/10. THE WHOLE EXPERIENCE WAS MADE MOST PLEASURABLE .

Sales

An extremely Pleasurable experience Thanks to the help and effort afforded by our sales contact Mr Steve Paterson Thanks steve

Sales

The handover was really good, concise but not restrictive and no pressure to drive away ASAP. However during purchase I felt slightly mislead at times (not enough to stop the purchase but questioned) and lacking communication leading up to delivery.

Sales

My 10 th car from this dealer

Sales

just great

Sales

Extremely poor communication; staff did not telephone back as promised or keep me informed; delivery took 2 weeks, not the 2-3 days originally promised. On collection, the vehicle had dent in door. Managers not interested / taken any responsibility.

Sales

Staff and product were perfect. No problems with either