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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW X3 with 3.9% APR.

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Delivery Mileage/Ex-Demonstrator.

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BMW Golf Cup International Qualifier.

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Motability- £249 Advance.

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BMW Help: Recalls

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June Offers.

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A Fleet of Benefits.

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Award wins.

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BMW X2 Introductory Offer.

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We Want Your BMW.

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Job Vacancies.

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Award Wins.

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Women in Automotive.

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BMW M Performance Accessories.

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Award Wins.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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Award Wins.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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Charity Golf Day.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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BMW i Electric Experience 19 – 21 May.

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BMW Golf Cup Qualifiers.

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New BMW 5 Series.

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Repton Hockey Club.

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BMW Individual Colours.

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Ride & Drive Day.

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25 Years Service.

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White Christmas.

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Technicians Wanted.

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BMW Z4 – Michael Edwards.

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Ride & Drive Event.

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Pop into our Pop up.

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BMW GB Classic Car Relay.

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Proudly announcing our Pop up Shop.

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xDrive Offers.

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Electric Week Kick Off.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Chris Astle

Head of Business

Dan Seaton

New Car Sales Leader

Leon Fisher

Used Car Sales Leader

Richard Hirons

Used Car Sales Leader

Gemma Huntley

Business Development Manager

Stephen Stone

Service Leader

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was good but courtesy car not available. I feel that even though I dropped my car off without warning for warranty work, a courtesy car should be available.In fact there's usually about 4 week wait for available car.

Service

Car picked up on time service completed car returned excellent.

Service

No courtesy car was available

Service

very good staff

Service

At least I was given a fact sheet showing each item that had been checked over.

Service

same teason as 1 above

Service

Great service from the lady who was responsible for my booking

Service

two visits for a squeaky wheelfirst says I needed new discs and pads (25k miles from new)squeak remainssecond visit - squeak fixed but my pads were replaced under warranty... 3 days later.....?????

Service

Paid for treatment which was not done a nd had to complain several times till done on service

Service

The problem with my vehicle was sorted with no problems

Service

Car serviced and MOT's, MOT not covered by Arval so had to pay - would have returned the car to Arval with MOT still intact if I'd have known

Service

My car was damaged

Service

After my experience last time seems like things have improved alot.

Service

They are brilliant.

Service

Left on hold for a long time then have to wait for call back from service department

Service

The parts not available to complete minor common fault that was diagnosed before car even brought in

Service

When booking in my car for the same fault for the third time, no empathy was shown at our inconveninence

Service

My car went in for re call and everything the service team did made the experience a pleasure and much less of a hassle. Well done Derby stratstone

Service

Accommodated the day and time I wanted to be seen. Friendly staff

Service

Has had long wait times to appointments, now improved.I feel worried booking it in for a repair there as they could no diagnose a simple air conditioning fault without two attempts and had the cheek to charge me the labour for the second attempt.

Service

Car returned on time as promised. Excellent condition in servicing and overall preparation in vehicle.

Service

Good job done

Service

We have always found Derby Stratstone Service Dept. staff to be very attentive and helpful.

Service

See above

Service

Car wasn’t as clean as I would have expected and didn’t resolve a fault.

Service

Again it is a pleasurable experience dealing with the service desk staff, and a taxi was arranged for me foc. to collect the vehicle when ready after Sat Nav reprogramme. The car had also been cleaned inside and out and looked an absolute treat

Service

Everything was done on-time and went smoothly

Service

Made 3 calls final one was answered. Promise of call back broken. Went 6 days with no update at all. The car was recovered in a clean condition and when I collected it was very dirty including bird droppings on roof.

Service

Friendly efficient staff

Service

Great customer service with a free lift to work and pick up from work later. Price seemed excessive for an MOT and brake fluid change though.

Service

Good customer service, always friendly and helpful. Only issue is sometimes to get an appointment short notice.

Service

Was told that I would be able to pick my car up and would of been cleaned aswell,this wasn’t the case

Service

I booked my car in for its first service and was given a time and day the following week and was told it would be ready to collect that evening only to find it was not &to come back in the morning another 20 mile round trip still not ready .

Service

As above I was dealt with so efficiently by Sanchez Fox at Stratstone Derby and made to feel very important . His assistance was most gratifying .

Service

£263 for an oil change is extortion.

Service

My service advisor Tom Smedley always gives me a fantastic service keeps me informed of my cars progress throughout.

Service

car wasnt what i ordered as a package i had ordered wasnt on the car as it had changed so i was some extras missing i had paid for.

Sales

Good service and follow up, perhaps bit pedantic and slow, but my X2 was a new model

Sales

I have a very good working relationship with the sales representative Chris Whitmore