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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

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Meet the team

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Chris Astle

Head of Business

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was thoroughly informed on what was required to be done.. All that was required to be done was done Thanks again

Service

No issues either booking or on the day

Service

I was kept informed throughout the day of the progress on my car and even got a valet upon collection

Service

Whole process plus loan car went very smoothly with bonus of car clean

Service

I asked for and received an automatic courtesy car. I was treated courteously and was notified as soon as the car was ready. Pleasing.

Service

All work was carried out as requested and was ready early.

Service

The car went in for an MOT so I wasn't expecting it to be cleaned. I was pleasantly surprised that it was cleaned and hoovered

Service

All professionally done and efficient. Staff could try to smile more instead of looking like they are machines

Service

Service advisor was very competent, friendly and easy to talk to. I was provided a loan car which is also a nice bonus.

Service

Easy to book. Well organIsed & courteous.

Service

Car well valeted and problem sorted out

Service

Excellent staff and Service chief.....................Matt

Service

Very helpful staff from start to finish and both the procedures and showroom seemed to be as Covid 19 safe as possible

Service

Always very satisfied with the service at Stratstone Derby.Everyone goes out of their way to be helpful.

Service

great service as always

Service

Vehicle recall work carried out professionally

Service

Appointment as arranged. Job completed satisfactorily and on time.

Service

All work completed well

Service

I can't think of any issue - very satisfied with the experience.

Service

Car was taken in on time and ready as expected. Car was valeted and the service cost was reasonable.

Service

As always - good service

Service

Totally resolved

Service

A Great service... did exactly what they said they would... thank you!

Service

Speed of works and turn around.

Service

Fairly satisfied but can only be sure after a period of driving with my newly serviced car, Rather expensive but then I am not aware of the extent of the work involved,

Service

The staff was brilliant the place was covid save and the girl on the service desk was brilliant.

Service

Very accommodating

Service

Straight forward to book, work completed on time and vehicle returned clean and sanitised.

Service

always done on time

Service

So easy throughout.

Service

Good experience

Service

Everything was well organised. I was looked after by Louise who explained what had been carried out and whilst there we booked the date for my service and MOT. Louise is extremely professional and a very good representative for Stratstone Derby.

Service

All my expectations were met.

Service

Again, all staff were very friendy and professional.

Service

A good service

Service

Service advisor was brilliant.

Service

never let me down and kept me in informed of progress

Service

It was fine

Service

All sorted in a timely manner including recall

Service

It was interesting with the new tyres fitted and aligned I felt I had a new car driving it was an interesting pleasure !

Service

I was very happy.

Sales

JASON WAS VERY HELPFUL AND PATIENT

Sales

A very pleasant experience despite all the Covid measures which were Rightfully in place.

Sales

Excellent customer service and advice from sales specialist

Sales

Amenable, responsive, knowledgeable.

Sales

Positive experience and helpful with all my questions

Sales

Nice and easy smooth experience in getting the car.

Sales

The cars specification didn't deliver due to inappropriate software. This shouldn't happen in a company like BMW who are supposed to be the Ultimate driving machine. If a problem was found it should have been rapidly fixed and not wait 3 weeks

Sales

The person who sold me the car (Elly) was extremely knowledgable about the various products on sale. She was an excellent communicator and totally reliable and as a result i had every confidence in her.

Sales

Steve Patterson was easy to deal with, found me the vehicle I wanted and with a deal i was happy with.

Sales

Car was ready on time and delivery went smoothly

Sales

Jonathan Simmonds 6 star

Sales

Easy service great help

Sales

The salesperson (Jason Comfort) was great. The showroom was spotless. Staff were friendly. I had regular updates regarding my car.

Sales

No problems or issues whatsoever

Sales

Bethany Codd ay Stratstone Derby was excellent throughout the process of purchasing my new M4 competition. She needs recognition for her hard work

Sales

Good contact with sales and delivery was exactly when I wanted the car.

Sales

I found nothing to complain

Sales

Efficient, didn't try to sell me anything I didn't want, but did explain the options to me, and provided me with a car that met all of my requirements.

Sales

We did most of the discussion's over the telephone / internet. Very pleased with all aspects of the buying process. The price for my new car and part exchange met or beat my expectations.

Sales

Friendly and efficient service. Sensible set up given the COVID restrictions too

Sales

Bethany Codd was very good throughout the process at Stratstone Derby

Sales

Given the difficult circumstances that the sales personnel had to work with due to the COVID issue. I thought the staff who dealt with the sale and delivery of my car did exceptionally well. I was completely satisfied with my experience.

Sales

Steve Patterson was great - sourced the vehicle and arranged and expedited everything in time for us to go on holiday in the new car.

Sales

It was just a great experience, from the start to the end! Steve really helped me to consider every aspect of my purchase and made sure I drove away with my dream car.

Sales

Got what I wanted and couldn't ask for more.

Sales

Excellent service. Good communication considering the pandemic

Sales

Happy with everything from start to finish.

Sales

Sales and service as well as clear descriptions of all docs were excellent and much appreciated

Sales

Kept me updated on the whereabouts of the car and Jason went through everything with me and would definitely purchase again from bmw derby