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I was thoroughly informed on what was required to be done.. All that was required to be done was done Thanks again
No issues either booking or on the day
I was kept informed throughout the day of the progress on my car and even got a valet upon collection
Whole process plus loan car went very smoothly with bonus of car clean
I asked for and received an automatic courtesy car. I was treated courteously and was notified as soon as the car was ready. Pleasing.
All work was carried out as requested and was ready early.
The car went in for an MOT so I wasn't expecting it to be cleaned. I was pleasantly surprised that it was cleaned and hoovered
All professionally done and efficient. Staff could try to smile more instead of looking like they are machines
Service advisor was very competent, friendly and easy to talk to. I was provided a loan car which is also a nice bonus.
Easy to book. Well organIsed & courteous.
Car well valeted and problem sorted out
Excellent staff and Service chief.....................Matt
Very helpful staff from start to finish and both the procedures and showroom seemed to be as Covid 19 safe as possible
Always very satisfied with the service at Stratstone Derby.Everyone goes out of their way to be helpful.
great service as always
Vehicle recall work carried out professionally
Appointment as arranged. Job completed satisfactorily and on time.
All work completed well
I can't think of any issue - very satisfied with the experience.
Car was taken in on time and ready as expected. Car was valeted and the service cost was reasonable.
As always - good service
A Great service... did exactly what they said they would... thank you!
Speed of works and turn around.
Fairly satisfied but can only be sure after a period of driving with my newly serviced car, Rather expensive but then I am not aware of the extent of the work involved,
The staff was brilliant the place was covid save and the girl on the service desk was brilliant.
Straight forward to book, work completed on time and vehicle returned clean and sanitised.
always done on time
So easy throughout.
Everything was well organised. I was looked after by Louise who explained what had been carried out and whilst there we booked the date for my service and MOT. Louise is extremely professional and a very good representative for Stratstone Derby.
All my expectations were met.
Again, all staff were very friendy and professional.
A good service
Service advisor was brilliant.
never let me down and kept me in informed of progress
It was fine
All sorted in a timely manner including recall
It was interesting with the new tyres fitted and aligned I felt I had a new car driving it was an interesting pleasure !
I was very happy.
JASON WAS VERY HELPFUL AND PATIENT
A very pleasant experience despite all the Covid measures which were Rightfully in place.
Excellent customer service and advice from sales specialist
Amenable, responsive, knowledgeable.
Positive experience and helpful with all my questions
Nice and easy smooth experience in getting the car.
The cars specification didn't deliver due to inappropriate software. This shouldn't happen in a company like BMW who are supposed to be the Ultimate driving machine. If a problem was found it should have been rapidly fixed and not wait 3 weeks
The person who sold me the car (Elly) was extremely knowledgable about the various products on sale. She was an excellent communicator and totally reliable and as a result i had every confidence in her.
Steve Patterson was easy to deal with, found me the vehicle I wanted and with a deal i was happy with.
Car was ready on time and delivery went smoothly
Jonathan Simmonds 6 star
Easy service great help
The salesperson (Jason Comfort) was great. The showroom was spotless. Staff were friendly. I had regular updates regarding my car.
No problems or issues whatsoever
Bethany Codd ay Stratstone Derby was excellent throughout the process of purchasing my new M4 competition. She needs recognition for her hard work
Good contact with sales and delivery was exactly when I wanted the car.
I found nothing to complain
Efficient, didn't try to sell me anything I didn't want, but did explain the options to me, and provided me with a car that met all of my requirements.
We did most of the discussion's over the telephone / internet. Very pleased with all aspects of the buying process. The price for my new car and part exchange met or beat my expectations.
Friendly and efficient service. Sensible set up given the COVID restrictions too
Bethany Codd was very good throughout the process at Stratstone Derby
Given the difficult circumstances that the sales personnel had to work with due to the COVID issue. I thought the staff who dealt with the sale and delivery of my car did exceptionally well. I was completely satisfied with my experience.
Steve Patterson was great - sourced the vehicle and arranged and expedited everything in time for us to go on holiday in the new car.
It was just a great experience, from the start to the end! Steve really helped me to consider every aspect of my purchase and made sure I drove away with my dream car.
Got what I wanted and couldn't ask for more.
Excellent service. Good communication considering the pandemic
Happy with everything from start to finish.
Sales and service as well as clear descriptions of all docs were excellent and much appreciated
Kept me updated on the whereabouts of the car and Jason went through everything with me and would definitely purchase again from bmw derby