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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Meet the team

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Robert Hamilton

Head of Business

Matt Smith

Head of Service

Mark Ridley

Financial Controller

David Boulter

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

Overall having spoken to a couple of the service dept. colleagues I was very satisfied with the outcome - although I did have to visit the dealership to explain my concerns. Jessica - was a great help and I was very impressed.

Service

Everything went as expected. Friendly and helpful staff and vehicle ready to collect on time.

Service

Our last 3 BMW's have come from this dealership. We have always found them highly professional, competent & reliable.

Service

Kate was very polite and competently dealt with my service needs.

Service

They were helpful, friendly and efficient, my car was taken in on time, returned on time spotlessly clean.

Service

Booking was easy, informative, quick, Front desk was friendly on receipt of keys, follow up call with service video and information good, Collection with courtesy mini valet A+

Service

Very happy and will use again

Service

The staff are knowledgeable, attentive and professional

Service

No issues, no problems and Danielle who looked after me is very good at her job and represents the company well. Clearly explains everything and lets you be part of the conversation.

Service

I have always been extremely satisfied with the service from Stratstone. My car was in the garage for longer than expected but Chloe kept me informed throughout the week. She was very professional and made sure I was happy with the service I received

Service

Looked after very well. Professional and polite staff.

Service

Yes, service completed without issues

Service

Friendly staff.

Service

Everything made easy

Service

The service engineer took it upon himself to fix a minor issue with out charge, which was very well received

Service

From the receptionists to the backroom staff who were very professional which gave a stress free service.

Service

Dan who looked after us was spot on.

Service

The staff were both friendly and professional and I was kept informed at every stage. I received a detailed explanation of the work carried out and advice on the general "health" and condition of my car, including a video walk round by the technician

Service

car ready for collection on the day given, no problems.

Service

Work completed on time.

Service

Quick, efficient and no fuss

Service

Kept me informed about the work as promised and delivered my car back to my place of work which was really convenient

Service

All work completed on-time and kept up-to-date My car was embarrassingly dirty , they washed and hovered it brilliantly ( Thank you , so much)

Service

Car was in for a health check and needed some work which was carried out the same day!

Service

Hard working Management

Service

Service was great

Service

I was made welcome by Danielle. and dealt with in a very professional and friendly manor.

Service

Ellie and Mike were most helpful and professional throughout

Service

Very happy without everything was dealt with and the efficiency of the staff

Service

Everything was done and complete piece of mind

Service

Great , friendly and quick

Service

Up to now I have been satisfied.

Service

All aspects of the visit / work carried out to a high standard.

Service

I was well treated all staff very polite and efficient

Service

Chloe the service representative put my mind at ease and was highly professional and helpful.

Service

Ella kept me updated on the progress of my car and went over what was required to meet my needs for the loan car.

Service

They sorted out the problem with an elderly car without spending too much money on it

Service

Did exactly what you said, when you said

Service

Christopher Langham and his manager Nathan Winson was very helpful from dealing with the car purchase to letting us know when the car was available for pick up.

Sales

Wayne and Rob were brilliant

Sales

I thought the service i recieved was outstanding, the intial order was very easy. On collection Colin really took his time to explain all features of the car which was important as this was my first BMW, even helped setting up my BMW app.

Sales

Simple conversation to get a quote created and order placed.. handover was quick.. staff very pleasant and helpful

Sales

Excellent service From start to finish