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First class service
Everything works, it was all fixed to a high standard.
Easy to arrange my service which was completed on time at the pre-quoted price
Work done on my car was excellent.
The customer service representative was great and the return of my vehicle was swift.
On time on Schedule
the service experience was good, covid controls in place, service completed to timescales given
Completely satisfied as I cannot think of anything that fell short of the expectation level they set themselves.
based on the above levels of customer service - disappointed to say the least
I was thoroughly informed on what was required to be done.. All that was required to be done was done Thanks again
I was kept informed throughout the day of the progress on my car and even got a valet upon collection
Whole process plus loan car went very smoothly with bonus of car clean
No issues either booking or on the day
I asked for and received an automatic courtesy car. I was treated courteously and was notified as soon as the car was ready. Pleasing.
All work was carried out as requested and was ready early.
The car went in for an MOT so I wasn't expecting it to be cleaned. I was pleasantly surprised that it was cleaned and hoovered
All professionally done and efficient. Staff could try to smile more instead of looking like they are machines
Service advisor was very competent, friendly and easy to talk to. I was provided a loan car which is also a nice bonus.
Easy to book. Well organIsed & courteous.
Car well valeted and problem sorted out
Excellent staff and Service chief.....................Matt
Very helpful staff from start to finish and both the procedures and showroom seemed to be as Covid 19 safe as possible
Vehicle recall work carried out professionally
great service as always
Always very satisfied with the service at Stratstone Derby.Everyone goes out of their way to be helpful.
Appointment as arranged. Job completed satisfactorily and on time.
All work completed well
I can't think of any issue - very satisfied with the experience.
Really easy handover and social distancing measure were in place at all times
I have received an excellent service very smooth with no problems, This is customer service the way it should be with a personal touch on top, Great
everything was arranged for me and perfectly
Very happy with BMW Derby
I was very happy.
JASON WAS VERY HELPFUL AND PATIENT
A very pleasant experience despite all the Covid measures which were Rightfully in place.
Excellent customer service and advice from sales specialist
Amenable, responsive, knowledgeable.
Nice and easy smooth experience in getting the car.
Positive experience and helpful with all my questions
The cars specification didn't deliver due to inappropriate software. This shouldn't happen in a company like BMW who are supposed to be the Ultimate driving machine. If a problem was found it should have been rapidly fixed and not wait 3 weeks
The person who sold me the car (Elly) was extremely knowledgable about the various products on sale. She was an excellent communicator and totally reliable and as a result i had every confidence in her.
Steve Patterson was easy to deal with, found me the vehicle I wanted and with a deal i was happy with.
Car was ready on time and delivery went smoothly
Jonathan Simmonds 6 star
The salesperson (Jason Comfort) was great. The showroom was spotless. Staff were friendly. I had regular updates regarding my car.
Easy service great help
No problems or issues whatsoever
Bethany Codd ay Stratstone Derby was excellent throughout the process of purchasing my new M4 competition. She needs recognition for her hard work
Good contact with sales and delivery was exactly when I wanted the car.
We did most of the discussion's over the telephone / internet. Very pleased with all aspects of the buying process. The price for my new car and part exchange met or beat my expectations.
Efficient, didn't try to sell me anything I didn't want, but did explain the options to me, and provided me with a car that met all of my requirements.
I found nothing to complain
Friendly and efficient service. Sensible set up given the COVID restrictions too