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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

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Meet the team

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Chris Astle

Head of Business

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

First class service

Service

Everything works, it was all fixed to a high standard.

Service

Easy to arrange my service which was completed on time at the pre-quoted price

Service

Work done on my car was excellent.

Service

The customer service representative was great and the return of my vehicle was swift.

Service

On time on Schedule

Service

the service experience was good, covid controls in place, service completed to timescales given

Service

Completely satisfied as I cannot think of anything that fell short of the expectation level they set themselves.

Service

based on the above levels of customer service - disappointed to say the least

Service

I was thoroughly informed on what was required to be done.. All that was required to be done was done Thanks again

Service

I was kept informed throughout the day of the progress on my car and even got a valet upon collection

Service

Whole process plus loan car went very smoothly with bonus of car clean

Service

No issues either booking or on the day

Service

I asked for and received an automatic courtesy car. I was treated courteously and was notified as soon as the car was ready. Pleasing.

Service

All work was carried out as requested and was ready early.

Service

The car went in for an MOT so I wasn't expecting it to be cleaned. I was pleasantly surprised that it was cleaned and hoovered

Service

All professionally done and efficient. Staff could try to smile more instead of looking like they are machines

Service

Service advisor was very competent, friendly and easy to talk to. I was provided a loan car which is also a nice bonus.

Service

Easy to book. Well organIsed & courteous.

Service

Car well valeted and problem sorted out

Service

Excellent staff and Service chief.....................Matt

Service

Very helpful staff from start to finish and both the procedures and showroom seemed to be as Covid 19 safe as possible

Service

Vehicle recall work carried out professionally

Service

great service as always

Service

Always very satisfied with the service at Stratstone Derby.Everyone goes out of their way to be helpful.

Service

Appointment as arranged. Job completed satisfactorily and on time.

Service

All work completed well

Service

I can't think of any issue - very satisfied with the experience.

Service

Really easy handover and social distancing measure were in place at all times

Sales

I have received an excellent service very smooth with no problems, This is customer service the way it should be with a personal touch on top, Great

Sales

everything was arranged for me and perfectly

Sales

Very happy with BMW Derby

Sales

Customer focussed

Sales

Friendly salesman

Sales

I was very happy.

Sales

JASON WAS VERY HELPFUL AND PATIENT

Sales

A very pleasant experience despite all the Covid measures which were Rightfully in place.

Sales

Excellent customer service and advice from sales specialist

Sales

Amenable, responsive, knowledgeable.

Sales

Nice and easy smooth experience in getting the car.

Sales

Positive experience and helpful with all my questions

Sales

The cars specification didn't deliver due to inappropriate software. This shouldn't happen in a company like BMW who are supposed to be the Ultimate driving machine. If a problem was found it should have been rapidly fixed and not wait 3 weeks

Sales

The person who sold me the car (Elly) was extremely knowledgable about the various products on sale. She was an excellent communicator and totally reliable and as a result i had every confidence in her.

Sales

Steve Patterson was easy to deal with, found me the vehicle I wanted and with a deal i was happy with.

Sales

Car was ready on time and delivery went smoothly

Sales

Jonathan Simmonds 6 star

Sales

The salesperson (Jason Comfort) was great. The showroom was spotless. Staff were friendly. I had regular updates regarding my car.

Sales

Easy service great help

Sales

No problems or issues whatsoever

Sales

Bethany Codd ay Stratstone Derby was excellent throughout the process of purchasing my new M4 competition. She needs recognition for her hard work

Sales

Good contact with sales and delivery was exactly when I wanted the car.

Sales

We did most of the discussion's over the telephone / internet. Very pleased with all aspects of the buying process. The price for my new car and part exchange met or beat my expectations.

Sales

Efficient, didn't try to sell me anything I didn't want, but did explain the options to me, and provided me with a car that met all of my requirements.

Sales

I found nothing to complain

Sales

Friendly and efficient service. Sensible set up given the COVID restrictions too