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The work is carried out without fuss and as quickly as possible so that I can carry on with my day. If further issues come in to play, they are dealt with too.
Everything was excellent
Efficient and smoothly dealt with
No one around to speak to on a Saturday, reception told us they only have Skelton staff on at weekends!! Waited 20 mins before leaving.
When the vehicle was presented by me, I was fully informed what would be done and roughly how long it would take, I told them to keep the car until the fault was rectified. On collection, the staff were excellent in all aspects and the car was fixed
Because they did exactly what they said they would do in a quick and effiant way.
The work always gets done, the car always works perfectly
Car had not been cleaned or valeted so had to wait for 45 mins car washed but not valeted and the wash was not particularly finished off to s good standard
The staff in the service could not have been more helpful. I was delighted by the help given. Well done!
Was telephoned with the option of getting replacement tyres and brakes done whilst the car was in for its MOT. I could have waited a little, but decided to go ahead.
The service experience was good, including a courtesy car, and would have received 5 stars, but the service department forgot to phone me to let me know my car was ready to collect
Easy to deal with, kept informed, helpful staff ( Matt )
When as a consumer, when my requirements were made very clear , the service centre only protected their best interest.
Very professional and prompt service.
Hire car was filthy and had not been cleaned and had less than 50 miles fuel in it. My car when returned from service had not been cleaned as it usually is.
Did everything I asked of you. Unable to connect my new phone to the system however.
See above re level of customer service
Car cleaned inside and out, kept informed of progress of fix.
While you wait appointment for 4 new tyres....took about 3 hours. Lots of apologies but...
Great customer service ! simple
My car wasn't cleaned and normally this is offered.
Poor after sales. This is my second car and when there is an issue stratstone are slow to deal with the issues. Sales staff not communicate, eg when customers are stranded without a vehicle.
Car was repaired on 2nd occasion. All appears to be ok at the moment
Very long queue (1 month) to get the car repaired. The car was partially repaired as the problem was not fixed completely. Very good and fast in providing courtesy car avoiding further disruption.
Friendly and efficient staff, nice environment. Easy to book and clear communication of any issues or if rectification work required.
Kept me informed
Whilst having the service, I decided to have 4 new Michelin tyres fitted, upon arriving home, I was not too pleased to find that the double sided tape used to secure the previous balancing weights had not been removed
Petrol cap issue where it doesn't open when needed and still having issues intermittently
I was booked for courtesy car, when I arrived was told vehicle will be ready in 40 mins if I waited. It took 2 hours
The service team was quite difficult to get into contact with when i had a couple of questions about when my car would be ready. I only ever spoke to my dedicated service advisor once, 90% of the time i was put through to other people who didn't know
Lack of communication before I brought the car in for service. Booked about four weeks in advance, told I could wait for the car whilst it had its first service and so didn't need a courtesy car, On the day I was then told they needed it for the day.
Vehicle service completed within the time ,washed and cleaned in side.
Local Dealer - very good
Sophie was excellent in keeping me updated on my car during the day!
I was without my car for 3 months
a little feedback on the state of the car would've been nice - anything to look out for next time?
Extremely poor treatment and lack communication.
Had already paid upfront in full for the 2 year service plan prior to this service but at time of collecting my car there was no record of this this with the garage. Not good!
People running around doing nothing. Promises not kept. Waiting long time as told to sit until someone available than serving people who queue at desks
Work was done quickly,and we were well looked after while we waited.
I had problems with my car it had a fault but was derivable. I called to book it in and was given about 7 weeks wait. I said i dont think it will last that long. Sure enough it went into limp mode about 4 weeks later. BMW assist was excellent .....
good service and customer care
See above. Seems BMW dealers are having real issues due to the cash rich nature if the recall work and long term customers are suffering. The front of house staff were excellent. The service manager was more interested in hiding behind his desk.
I was made to pay £60 for a vehicle service check, meant to top up fluids, car warning for low washer fluid level was showing when taken in and when picked up so hadn't been topped up. Also my pristine engine bay was covered in dust after the service
Attended to promptly and brilliant customer sevice.
Took car in for servicing and on two occasions the car was returned to me without having had the service interval reset. I then inevitably questioned quality control and how many other items were "ticked off" as having been completed but were not.
The dealer never returns my calls and has been supposedly trying to fix my idrive failure for 8 weeks.
Slow service, took 4.5 hours for a service when I had booked a 2 hour sit and wait slot. Miscommunication and rudeness of staff.
For a recent repair to the car we book it in to discover on the day that the wrong part had been ordered so a second appointment had to be made for the following week. At the second visit again the part required was not on site, upon further input o
Had to return to dealer as the service light had not been reset.
felt looked after from the moment I arrived
kept waiting when i went to drop the car off , not very good when i travelled from Lichfield and wanted to drop and go .Then no message to say when car would be ready , i had to phone and find out , after the agreed time , it was 2 hrs after .
45 minute wait to drop off car, service person didn't have the information on work to be completed 75 minute wait to collect car Work hadn't been done, so need to re-book No response to phone call, had to follow up a week later
Kept trying to get in contact with the sales associate. This proved to be unsuccessful. Appears as though you have no interest in actually selling the car. Not entirely sure why I received this survey because I ended up purchasing another car.
Everyone from the receptionist to the person who does the final handover treats you as someone important making it an extremely special experience for the purchaser.
still not got a car
Never felt that I was being listened to. It just seemed a sales target exercise. Ironically, if I had just waited for one of the marketed events I would have had a much better deal.
The car was presented in awful condition with swirl marks & scratches over it. I rejected the car & it had to be taken off site to be re detailed. When it came back for a second time there was paint missing from the rear section of the door
I got my car 4 days late to the agreed date but the car was worth the wait
Care and attention taken to address my needs
Poor communication. Requested specification of car not as ordered. Too many people involved in purchase, handover and queries (eight different people!)
Since acquiring the car the Connected Drive system hasn't worked. At first I was ignore when I raised this problem via email and phone calls which resulted in my having to go back to the BMW centre in person and raise this issue to resolve it.
Pleasant and efficient dealing.
My phone calls were not returned. On complaining the response I got was
Received friendly professional service and great deal from Stratstone Derby
I felt they allways tried to be helpful.
Steve was a pleasure to deal with
After viewing the car whilst processing the paperwork the car was left unlocked and other customers were sat in the vehicle, as a hoist was fitted to the car we should of been informed to leave my wheelchair so the fitter could set up the hoist
This automatic car has restored our faith in the product having been very disappointed in the manual version we bought a couple of months ago.
The whole workflow with Stratstone has changed - too many people now involved and a huge gap in continuity of agreement/ knowledge just compromised as a consequence.... The original vehicle which we'd paid a deposit on was sold; got car no.3. etc..
There were regular updates which was good. The tracker fitting turned out to be more complicated than expected (parts not available etc.) but despite that everything was ok and we were well supported with our enquiries.
Brilliant experience, sales men who listened to exactly what I wanted and then delivered that car. Also the hand over process was good as I didn't feel rushed
The customer service was appalling. The initial sale was fine but after that they just didn't care about us. Phone calls were rarely answered and if they were, never got through to the right person. Only way to get info was to walk into dealer!!