No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
The staff who dealt with my service where excellent.
Helpful and professional staff.
Good service the only issue was that we had to wait almost 50 mins for the taxi and my wife was getting concerned because she had an important meeting.
A costly visit with much more £ than expected. Work needed doing so it had to be done. I was taken aback at the standard service, which was a major one. Very expensive
Excellent attention to detail and very helpful staff, always pull out all the stops ..just great!
Did not receive car wash and Hoover out as promised
Staff always great and good servoce
I ordered a satnav update when booking the service, only to be told when I arrived that they would have to order it. Why was it not there on the day as any other part would have been? They kept my car for 2 days for an update I ended up installing
Taxi pickup was poorly organised and executed; took ages to collect car. Car was not washed after the service, wiper fluid not topped up, was not given a detailed breakdown of what work was done under the end of warranty check.
Alkways welcoming and friendly
The only problem was that my front brakes required attention. But as the inspection had been carried out so late - five to six hours after I brought the vehicle in - the work couldn't be carried out the same day and I had to make another appointment
Those items that needed attention were fixed in a timely manner
Friendly professional staff
Good service, too expensive.
Everything was dealt with in a professional, friendly manner.
Staff at Stratstone Derby were Very Helpful in every way.
you provide a good service
completed on time
I had 2 free services on my car each time I took it in you had no record of this, I paid for the first one knowing I would get a full refund & it took months for Stratton's to realise there mistake & refund me I never even got an apology
The experience with Sophie was marred by the poor information fed back to her, historic inaccuracies that make me question the quality of service and a poor valet which I had paid for including the mess left on my replaced tyres.
The service was excellent but the wash and vac not so good! Boot not hoovered!
BMW is clearly a busy company but 2-3 months for a wait while you service my car is ridiculous. They put me in BMW mini locally for a service who were excellent. The whole team there were excelptionally helpful and polite.
Not given consistent answers Having to wait ages to hand the car over to the service and the same when picking it up Get my name wrong on both visits
Sold a Stratstone service deal - didn't realise that I would have to travel 60 miles to Derby each service as advised at time of sale any local Stratstone dealer would do service The raise excellent experience
Completely satisfied as always
Details supplied to Chris Astle still awaiting a response to their investigation. Too much detail to put on here but husband was told by a sales person that their workload was more important than my purchase and he was abused for raising a complaint.
As above. Once you are there its good but the lead times are poor. The work took an extra half day (Overnight) and then I had to call out the emergency service as something went wrong with the part fitted.
The car came back cleaned and valeted to a very high standard this is the best driving experience I have ever had in over fifty years of driving.
Oil drain cover took 3 attempts to stay closed,bit that apart it was good.
Stratstone BMW were very poor. A month to get booked in for service. Left in show room for an hour and left on the phone for a long time. Was transferred to Stratstone Mini for service and they were excellent. Great communication and apologetic
All done with no issues.
Not all the scheduled work on my car was completed, because there was no technician available to demonstrate the problem too when I dropped my car off. As a result I have had to make a second appointment. A waist of time for me and Stratstones.
Car was not cleaned properly. Checks were not completed properly.
What service, I am still waiting for jnfo
I use Stratstone mini as they are professional, have time for customers and are very efficient.
They did what they said they were going to do.
Was supposed to cleaned inside and out after service, but it was barely touched inside. Little disappointed. Sat nav was updated but I still wouldn't trust it. It still sends me the wrong way up a dual carriage way
Service seems fine but refer to above points
Repair to washers only lasted 2 days then broke again, technician also failed to put parts removed back as they should've been
car went in Friday. Failed MOT and needed a new coil spring. Person promised to call back with pricing but never did. Heard nothing so texted asking for update. No reply so called to find it was fixed but just needed retest. Heard nothing so called b
My car was not cleaned after it had been serviced
Car went in with a fault and came out with the same fault
Everything was explained to me clearly
Work completed quickly and kept informed
The recall work was good.
Vehicle not ready on time.
The car required a replacement horn under warranty. When booking I was assured they would have the part in stock. But as expected based on past experience, this was not the case and the car had to stay an extra day while the part was ordered.
Quick turnaround, car returned spotlessly clean
My car was returned to me without the reported fault even being looked at. I was told work had been completed when it had not been. Having returned the car with a promise of it being fixed, it's been left sat doing nothing for almost a whole week!!
Car is still not right
Very satisfactory MOT and service Some difficulty fitting the service as only informed need for MOT shortly before due date and then there were very few available dates
I don't expect much from customer service in terms of the triviality of having to replace a punctured tyre but my experience was very poor and felt like I was an inconvenience rather than a valued customer who has owned several BMW cars in the past.
Everything was very smoothly run.
Work done within time frame agreed and was kept up to date throughout the process
I had booked an i3 test drive to while away the time but nobody was seemingly booked to give me the experience.. Beth was helpful but when the sales guy said that he had to check the car to ensure it had adequate fuel I fell about laughing.
The service team on this occasion were very helpful.
took car as agreed work was done car was cleaned staff dealings good no problems
The service provided i was happy with. The information/reason behind the issues found i was not happy with.
Did have to wait around for quite a time - my courtesy car wasn't ready and had to be delivered to me so I had wasted trip. The repair costs are eye wateringly expensive! All staff were incredibly nice and helpful particularly Matt.
Took a long time to get my car in for its service. Great that they picked up and returned the car to me at home, but a bit lacking at handover. Not sure that the service has been recorded on the car - when I looked recently it didn't seem to show?
They listened and answered my questions. Reassured me and gave me peace of mind. They provided a decent curtesy car which I was impressed with. The matched my MOT Quotation with no fuss.
beth cod was brilliant
good communication, well presented vehicle, service with a smile, professional handover
i found Zach Gundry v straight forward. i told him i didnt want high pressure sales and he understood that. i have previously purchased BMW's from other dealers and this wasn't always the case.
The staff were very helpful and could not have been more accomadating
The sales agent was very good - he sensed exactly what I need from the experience.
good dealership friendly staff sensible price deals
this dealership seems to be very slack
Very friendly but with a few problems due to lack of experience of staff. All problems resolved with no fuss and to complete satisfaction.
Still waiting for £900 credit card refund after 2 weeks!!!
Late refund of £14000 spoilt the overall process
Friendly and professional approach from Steve Brewster and Josh Parfitt made for a great experience.
Due to the friendly and efficient way the staff conducted the handover of our new car.
Beth was great - she kept us up to date on everything and made the whole experience a pleasure- she is a credit to your team.
An extremely Pleasurable experience Thanks to the help and effort afforded by our sales contact Mr Steve Paterson Thanks steve
The handover was really good, concise but not restrictive and no pressure to drive away ASAP. However during purchase I felt slightly mislead at times (not enough to stop the purchase but questioned) and lacking communication leading up to delivery.
My 10 th car from this dealer
Staff and product were perfect. No problems with either
Extremely poor communication; staff did not telephone back as promised or keep me informed; delivery took 2 weeks, not the 2-3 days originally promised. On collection, the vehicle had dent in door. Managers not interested / taken any responsibility.
The Gent handed the car over and all great information provided.
We had to chase the car delivery and believe it.was not ordered
The after service has been some of the worst customer service I have received from any company. I reported the error within one day of picking up my car and I am still waiting for a resolution.
I enjoyed the luxurious feeling in the showroom. However I was messed around a lot with the delivery of my vehicle. I was told It was a 7 day turn around and I ended up waiting a lot longer. I was promised a full tank of fuel which wasn't filled up
As above, Steve was very knowledgable about the car i chose, helping me to find the best model for lifestyle and disability needs.
Steve Brewster is an excellent salesman, easy to deal with and willing to negotiate