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Polite staff. Superb service
Problem with my phoned up and sorted straight away got my car back earlier than expected and at a very reasonable price
Serviced while I waited, vehicle also valeted inside and out.
The problem was discussed and a solution readily agreed.
No issues car dropped off and collect same
Very friendly. nothing was too much trouble to help me.
Happy with the vehicle
Did job required with no fuss.
Service was fast and efficient, they kept me informed of progress .
Everything from booking MOT to contacting when ready to collect
The lady who was looking after me found me a private area to take an important phone call as my car had to be in the garage for further work so it ran into an appointment I had.
Great communication start to finish, felt valued as a customer
Great communication and a great team.
I always get treated politely and cheerfully. I asked to get my car serviced while I waited as I had to get home to my wife who is currently immobile. Stratstone obliged and carried out my service well within the given time. A nice personal touch!
Again for the reasons noted above, friendly, professional, knowledgeable and a pleasure to deal with.
Did what was needed
Great & professional staff
The same reason as above. Always used this dealership in Derby for the last 12 years and received very good care by them.
With this service being the first oil change for the vehicle, there were no problems and it all went smoothly
Service was booked in and given reminders. Ready on time. Staff were excellent and went above and beyond to be helpful.
After four years experience with Stratstone's, service has always been very satisfactory.
The organisation was good, I had confidence in the COVID safety arrangements and the Service Staff were courteous and efficient. The car was serviced and returned well within the time specified at the time of booking.
Great customer service. Lady serving was very helpfull and positive. Pleasant to deal with.
Completed all work to a high standfard
Lovely team of people, got great advice and support
My car was serviced to the requirements as required. The car was completed and valeted sooner than I requested. Very helpful staff.
Service is good
Fault identified and resolved.
Because you did a brilliant job
Was well looked after and kept up-to-date over the telephone
Very efficient and friendly service team, Jessica and Danielle
despite not having purchased my car from Derby they were very helpful
Professional honest service
Very well organised and helpful
Prompt and courteous service and attention
`no issues experienced. Car has been great and service too.
Excellent and free valet
Courteous and helpful attention and swift action
I was booked in and provided with a courtesy which was really helpful. It was nice to have my car cleaned whilst it was booked in for a recall.
Jessica on reception was amazing so helpful and organised some warranty work whilst car was in for a service
Nothing was too much trouble.
Everything went smoothly and as advised by the service team. They even cleaned my car which was nice
Thorough report on the car's status. Clean when returned.
They were just outstanding
Very helpful, quick and reasonably priced
on time .On price.
Fast and efficient little waiting
Very satisified with competence of staff
Technicians cleared a recurrent ABS problem through computer diagnostics etc. Excellent customer care from Jessica Thank you!
Lady on the front desk and the lady for dealt with the service and mot were very polite and friendly
Good treatment by the staff
Probkems resolved efficiently with no hassle.
Easy and friendly
Helpfull, friendly + loan car.
Steve Patterson was great
My previous BMW was traded in and a new vehicle ordered,this process only took two weeks.The new car was ready on the day promised and the hand over couldn't have been easier.I am very happy with my new car.
Steve Patterson was great with everything thank you.
Easy to deal with, straightforward, things explained well. Steve Patterson at Stratstone Derby looked after me very well, was very helpful.
Hassle free, excellent service & fantastic car
They sourced the first m3comp for me
The BMW team at Stratstone Derby were welcoming & enthusiastic they made you feel at home. Can not thank them enough for helping us at every turn. Well done.
Very friendly and knowledgeable service
Very satisfied well organised with all of the restrictions that are going on.
Very customer focused
Steve Pattison was great.
Delivery was fast and efficient. The car was on the front ready to go and clean and made the whole experience exciting and fun.
Lauren was excellent and kept us well informed
Knowledgeable sales staff trying to provide the best option for their customers
They dealt with the difficulties caused by the pandemic very well.
Always kept up to date. Very friendly service.
Excellent service from start to finish
Really smooth process and even in these difficult time the service was excellent. Obviously not the same as when I've picked up a new car before but like I said that's to be expected at the minute.
Nice and simple