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great service as always
Vehicle recall work carried out professionally
Always very satisfied with the service at Stratstone Derby.Everyone goes out of their way to be helpful.
Appointment as arranged. Job completed satisfactorily and on time.
All work completed well
I can't think of any issue - very satisfied with the experience.
Car was taken in on time and ready as expected. Car was valeted and the service cost was reasonable.
As always - good service
A Great service... did exactly what they said they would... thank you!
Speed of works and turn around.
Fairly satisfied but can only be sure after a period of driving with my newly serviced car, Rather expensive but then I am not aware of the extent of the work involved,
The staff was brilliant the place was covid save and the girl on the service desk was brilliant.
Straight forward to book, work completed on time and vehicle returned clean and sanitised.
always done on time
So easy throughout.
Everything was well organised. I was looked after by Louise who explained what had been carried out and whilst there we booked the date for my service and MOT. Louise is extremely professional and a very good representative for Stratstone Derby.
Again, all staff were very friendy and professional.
All my expectations were met.
A good service
Service advisor was brilliant.
never let me down and kept me in informed of progress
It was fine
All sorted in a timely manner including recall
It was interesting with the new tyres fitted and aligned I felt I had a new car driving it was an interesting pleasure !
First BMW I've owned and first service experience. Was top service, will definitely be sticking to this brand!
From booking in, to getting my vehicle progress updates, the staff in Stratstone care about getting everything right for the customer.
The car went in for a fault which had come up on the dash board. The technical guys called me to discuss this and as always the service team found the fault and rectified the issue. Superb service and again eagerness to help.
Service staff polite.
Everything was handled smoothly and efficiently despite the current restrictive conditions, the company dealt extremely well and I felt safe at every step.
My Service Advisor, Ella was absolutely fantastic, kept me informed and up to date with the progress of the work on my car and her communication skills were excellent. Keep up the good work Ella you're a credit to the service department.
It met my expectations
Service went well. It was well organised and efficient.
They did what I asked for and found a faulty tyre and fixed it
Job was completed quickly and efficiently.
Warranty work, discussed and quickly re-booked
As I had recently bought the car and the brake fluid was 2/3 months away from needing replacing they very kindly through it in complimentary.
good service even though covid 19 issues made things more difficult
I found no real issues, but I guess anyone can make improvements
Excellent service throughout
My car went in for an MOT, very wfficient servi e
Friendly and efficient service. Sensible set up given the COVID restrictions too
Bethany Codd was very good throughout the process at Stratstone Derby
Given the difficult circumstances that the sales personnel had to work with due to the COVID issue. I thought the staff who dealt with the sale and delivery of my car did exceptionally well. I was completely satisfied with my experience.
Steve Patterson was great - sourced the vehicle and arranged and expedited everything in time for us to go on holiday in the new car.
It was just a great experience, from the start to the end! Steve really helped me to consider every aspect of my purchase and made sure I drove away with my dream car.
Got what I wanted and couldn't ask for more.
Excellent service. Good communication considering the pandemic
Happy with everything from start to finish.
Sales and service as well as clear descriptions of all docs were excellent and much appreciated
Kept me updated on the whereabouts of the car and Jason went through everything with me and would definitely purchase again from bmw derby
Steve Patterson was fantastic and looked after our every need
I think the five stars say it all