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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

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Meet the team

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Chris Astle

Head of Business

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

great service as always

Service

Vehicle recall work carried out professionally

Service

Always very satisfied with the service at Stratstone Derby.Everyone goes out of their way to be helpful.

Service

Appointment as arranged. Job completed satisfactorily and on time.

Service

All work completed well

Service

I can't think of any issue - very satisfied with the experience.

Service

Car was taken in on time and ready as expected. Car was valeted and the service cost was reasonable.

Service

As always - good service

Service

Totally resolved

Service

A Great service... did exactly what they said they would... thank you!

Service

Speed of works and turn around.

Service

Fairly satisfied but can only be sure after a period of driving with my newly serviced car, Rather expensive but then I am not aware of the extent of the work involved,

Service

The staff was brilliant the place was covid save and the girl on the service desk was brilliant.

Service

Very accommodating

Service

Straight forward to book, work completed on time and vehicle returned clean and sanitised.

Service

always done on time

Service

Good experience

Service

So easy throughout.

Service

Everything was well organised. I was looked after by Louise who explained what had been carried out and whilst there we booked the date for my service and MOT. Louise is extremely professional and a very good representative for Stratstone Derby.

Service

Again, all staff were very friendy and professional.

Service

All my expectations were met.

Service

A good service

Service

Service advisor was brilliant.

Service

never let me down and kept me in informed of progress

Service

It was fine

Service

All sorted in a timely manner including recall

Service

It was interesting with the new tyres fitted and aligned I felt I had a new car driving it was an interesting pleasure !

Service

First BMW I've owned and first service experience. Was top service, will definitely be sticking to this brand!

Service

From booking in, to getting my vehicle progress updates, the staff in Stratstone care about getting everything right for the customer.

Service

The car went in for a fault which had come up on the dash board. The technical guys called me to discuss this and as always the service team found the fault and rectified the issue. Superb service and again eagerness to help.

Service

Service staff polite.

Service

Everything was handled smoothly and efficiently despite the current restrictive conditions, the company dealt extremely well and I felt safe at every step.

Service

My Service Advisor, Ella was absolutely fantastic, kept me informed and up to date with the progress of the work on my car and her communication skills were excellent. Keep up the good work Ella you're a credit to the service department.

Service

It met my expectations

Service

Service went well. It was well organised and efficient.

Service

Good service

Service

They did what I asked for and found a faulty tyre and fixed it

Service

Job was completed quickly and efficiently.

Service

Warranty work, discussed and quickly re-booked

Service

As I had recently bought the car and the brake fluid was 2/3 months away from needing replacing they very kindly through it in complimentary.

Service

good service even though covid 19 issues made things more difficult

Service

Good staff

Service

I found no real issues, but I guess anyone can make improvements

Service

Excellent service throughout

Service

My car went in for an MOT, very wfficient servi e

Service

Friendly and efficient service. Sensible set up given the COVID restrictions too

Sales

Bethany Codd was very good throughout the process at Stratstone Derby

Sales

Given the difficult circumstances that the sales personnel had to work with due to the COVID issue. I thought the staff who dealt with the sale and delivery of my car did exceptionally well. I was completely satisfied with my experience.

Sales

Steve Patterson was great - sourced the vehicle and arranged and expedited everything in time for us to go on holiday in the new car.

Sales

It was just a great experience, from the start to the end! Steve really helped me to consider every aspect of my purchase and made sure I drove away with my dream car.

Sales

Got what I wanted and couldn't ask for more.

Sales

Excellent service. Good communication considering the pandemic

Sales

Happy with everything from start to finish.

Sales

Sales and service as well as clear descriptions of all docs were excellent and much appreciated

Sales

Kept me updated on the whereabouts of the car and Jason went through everything with me and would definitely purchase again from bmw derby

Sales

Steve Patterson was fantastic and looked after our every need

Sales

I think the five stars say it all

Sales

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