Loading...

ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Chris Astle

Head of Business

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work was of a high standard, problems completely resolved and I was kept informed at every stage.

Service

Professional knowledgeable staff and work carried out.

Service

Dealt with corona difficulties very well.

Service

Problem free experience.

Service

Smooth efficient curtesy car available no complaints

Service

Great and friendly team

Service

Everything went as planned, no issues.

Service

Because you always get a text on your phone on the work done.

Service

Overall good service

Service

Good service, polite and on time. Made parting with 300 quid just before Christmas quite painless.

Service

Pick up and drop off went very smoothly considering COVID requirements.

Service

The service desk guy was super friendly and helpful, makes such a difference especially in these difficult times.

Service

Work completed within the time promised and car returned washed and cleaned, and also with documented general health check. Very satisfied overall.

Service

Usually very good customer service

Service

Good job.

Service

Michael Lacey kept me informed on the status of the car in the Workshop at varied intervals. The turnaround was very quick and all issues were resolved within days of inception

Service

Excellent service!

Service

My car was ready at the agreed time and had regular updates from the service department.

Service

Excellent service

Service

First class service

Service

Everything works, it was all fixed to a high standard.

Service

Easy to arrange my service which was completed on time at the pre-quoted price

Service

Work done on my car was excellent.

Service

The customer service representative was great and the return of my vehicle was swift.

Service

On time on Schedule

Service

very professional in very challenging circumstances.

Sales

Even though the centre has restrictions, ease of access and seeing a sales person was quick and straight forward.

Sales

Excellent

Sales

I'm extremely satisfied with the purchase and delivery of my new car and dealing with Beth again has been a pleasure

Sales

No issues really good service

Sales

Good service as best It could be with all Covid restrictions

Sales

Elly always kept me informed of what was happening and what timescales I could expect

Sales

Excellent

Sales

Really good service again

Sales

Ashleigh was great during the process

Sales

Friendly knowledgeable team, gave me all the information needed, prompt delivery explained the finance and options fully

Sales

Quick & easy transaction, was kept up to date from Beth on the progress of order.

Sales

Again the member of staff I dealt with was very helpful and answered any queries I had very quickly.

Sales

The facilities in Stratstone Derby were second to none. A well kept, clean and comfortable handover/ waiting area. Sanitised keys were handed over for delivery, reducing the risk of contamination.

Sales

Very happy with the whole process from choosing the car to receiving it . Kept informed and plenty of informative contact throughout with Elly Power all the way through

Sales

The whole process of choosing and receiving a car under unusual circumstances couldn't have been any easier.

Sales

Excellent customer service and support

Sales

The whole experience was controlled and - from my perspective - straightforward.

Sales

Elly was very efficient and great within communication

Sales

Really easy handover and social distancing measure were in place at all times

Sales

I have received an excellent service very smooth with no problems, This is customer service the way it should be with a personal touch on top, Great