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Overall having spoken to a couple of the service dept. colleagues I was very satisfied with the outcome - although I did have to visit the dealership to explain my concerns. Jessica - was a great help and I was very impressed.
Everything went as expected. Friendly and helpful staff and vehicle ready to collect on time.
Our last 3 BMW's have come from this dealership. We have always found them highly professional, competent & reliable.
Kate was very polite and competently dealt with my service needs.
They were helpful, friendly and efficient, my car was taken in on time, returned on time spotlessly clean.
Booking was easy, informative, quick, Front desk was friendly on receipt of keys, follow up call with service video and information good, Collection with courtesy mini valet A+
Very happy and will use again
The staff are knowledgeable, attentive and professional
No issues, no problems and Danielle who looked after me is very good at her job and represents the company well. Clearly explains everything and lets you be part of the conversation.
I have always been extremely satisfied with the service from Stratstone. My car was in the garage for longer than expected but Chloe kept me informed throughout the week. She was very professional and made sure I was happy with the service I received
Looked after very well. Professional and polite staff.
Yes, service completed without issues
Everything made easy
The service engineer took it upon himself to fix a minor issue with out charge, which was very well received
From the receptionists to the backroom staff who were very professional which gave a stress free service.
Dan who looked after us was spot on.
The staff were both friendly and professional and I was kept informed at every stage. I received a detailed explanation of the work carried out and advice on the general "health" and condition of my car, including a video walk round by the technician
car ready for collection on the day given, no problems.
Work completed on time.
Quick, efficient and no fuss
Kept me informed about the work as promised and delivered my car back to my place of work which was really convenient
All work completed on-time and kept up-to-date My car was embarrassingly dirty , they washed and hovered it brilliantly ( Thank you , so much)
Car was in for a health check and needed some work which was carried out the same day!
Hard working Management
Service was great
I was made welcome by Danielle. and dealt with in a very professional and friendly manor.
Ellie and Mike were most helpful and professional throughout
Very happy without everything was dealt with and the efficiency of the staff
Everything was done and complete piece of mind
Great , friendly and quick
Up to now I have been satisfied.
All aspects of the visit / work carried out to a high standard.
I was well treated all staff very polite and efficient
Chloe the service representative put my mind at ease and was highly professional and helpful.
Ella kept me updated on the progress of my car and went over what was required to meet my needs for the loan car.
They sorted out the problem with an elderly car without spending too much money on it
Did exactly what you said, when you said
Christopher Langham and his manager Nathan Winson was very helpful from dealing with the car purchase to letting us know when the car was available for pick up.
Wayne and Rob were brilliant
I thought the service i recieved was outstanding, the intial order was very easy. On collection Colin really took his time to explain all features of the car which was important as this was my first BMW, even helped setting up my BMW app.
Simple conversation to get a quote created and order placed.. handover was quick.. staff very pleasant and helpful
Excellent service From start to finish