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Prompt and courteous service and attention
`no issues experienced. Car has been great and service too.
Excellent and free valet
Everything went smoothly and as advised by the service team. They even cleaned my car which was nice
Jessica on reception was amazing so helpful and organised some warranty work whilst car was in for a service
I was booked in and provided with a courtesy which was really helpful. It was nice to have my car cleaned whilst it was booked in for a recall.
Courteous and helpful attention and swift action
Nothing was too much trouble.
Thorough report on the car's status. Clean when returned.
They were just outstanding
Very helpful, quick and reasonably priced
on time .On price.
Fast and efficient little waiting
Very satisified with competence of staff
Technicians cleared a recurrent ABS problem through computer diagnostics etc. Excellent customer care from Jessica Thank you!
Lady on the front desk and the lady for dealt with the service and mot were very polite and friendly
Good treatment by the staff
Easy and friendly
Probkems resolved efficiently with no hassle.
Helpfull, friendly + loan car.
I was completely looked after by Matt Smith and Jess
Delivered as promised
Prompt , efficient , professional and courteous service including a taxi to and from home .
Always made feel welcomed. Looking forward to the new BMW Centre in Derby.
Service and wheel change done by lunch.
Jessica Atkinson looked after me very well
we were kept informed of progress and felt valued customers
Took longer than I thought but was ok
The complimentary vehicle clean was outstanding
The work was completed at the time promised
Very polite and kept you updated with the progress of the service
Service was professional and on time
Repaired and cleaned very quick service
Everything completed exactly to schedule.
Good communication about the change of address of the garage whilst in the temporary location. Service advisor, Jessica, very helpful. Pricing was competitive for this particular service as well.
Always treated well at Stratstone Derby.
No problem with the engineering staff
as above. customer service team we great and very helpful.
All booked in and delivered on time
excellent service from the minute i got in the premies
I'd have appreciated a courtesy car. Granted I could have waited for the service to be done on another day but that's a bit inconvinient. Nevertheless the service was fine no issues
Good communication. Service completed and had no problems since. Car cleaned and valeted which was brilliant.
No reason to complain, it was as expected from BMW.
Even with the current climate with Covid restrictions I was very satisfied with the overall service I received.
Dealer advisor at Derby good
Fast turnaround for the service on my car. Felt like I was driving a completely different car afterwards.
Booked an appointment, seen on time, car washed and delivered while I waited all within the stated timeframe.
Ready for collection as stated, speedy collection no queuing.
Service was spot on . The car was cleaned and you gave me a courtesy car. I could not ask for more
As everything was as it should be and went well.
Really good service, friendly efficient staff.
My car needed fault diagnosis and had to go in a couple of times and there was good continuity from Michael. He took time to try and understand the fault and liaise with the mechanic to diagnose the problem and find a resolution.
Everything part of the service is faultless
Delivery was fast and efficient. The car was on the front ready to go and clean and made the whole experience exciting and fun.
Lauren was excellent and kept us well informed
Knowledgeable sales staff trying to provide the best option for their customers
They dealt with the difficulties caused by the pandemic very well.
Always kept up to date. Very friendly service.
Excellent service from start to finish
Really smooth process and even in these difficult time the service was excellent. Obviously not the same as when I've picked up a new car before but like I said that's to be expected at the minute.
Nice and simple
Good service in difficult times, re. Covid
Very efficient at Stradstone derby
great service as usual
Again, was as good as could be allowed but missed the usual handover excitement of a new car
Social distancing great an very safe wearing masks etc and stayed outside.
Seamless in every way