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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Meet the team

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Chris Astle

Head of Business

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good communication. Service completed and had no problems since. Car cleaned and valeted which was brilliant.

Service

No reason to complain, it was as expected from BMW.

Service

Even with the current climate with Covid restrictions I was very satisfied with the overall service I received.

Service

Dealer advisor at Derby good

Service

Fully satisfied.

Service

nice job

Service

Excellent service

Service

Fast turnaround for the service on my car. Felt like I was driving a completely different car afterwards.

Service

Booked an appointment, seen on time, car washed and delivered while I waited all within the stated timeframe.

Service

Ok

Service

Ready for collection as stated, speedy collection no queuing.

Service

Service was spot on . The car was cleaned and you gave me a courtesy car. I could not ask for more

Service

As everything was as it should be and went well.

Service

Really good service, friendly efficient staff.

Service

My car needed fault diagnosis and had to go in a couple of times and there was good continuity from Michael. He took time to try and understand the fault and liaise with the mechanic to diagnose the problem and find a resolution.

Service

Everything part of the service is faultless

Service

Danielle Raymont was very efficient.

Service

Team at Stratstone very helpful

Service

Everything was as expected and, although there were no 'bells and whistles' due to the pandemic, transaction was completed in a timely and professional manner.

Service

Overall great service

Service

Did what was required on time.

Service

See above comments

Service

Great communication

Service

No problems sorted next day from phone call

Service

This was for an EGR recall & I'd like to praise Jessica who took time understanding my situation, explained the works & helped me get to/ from the dealership. Jessica was always cheerful, extolled excellent customer service & should be commended.

Service

Fantastic staff, great customer service.

Service

The service assistant was very pleasant and efficient

Service

Excellent service staff polite and professional

Service

Service was great from first phone to call, arriving at the site and upon picking up the car All staff were helpful and courteous

Service

Sorted issue

Service

The showroom and waiting area were continually being cleaned whilst I waited. The arrangements due to Covid were well planned out to ensure the customers safety.

Service

Great customer service

Service

Efficient and communicative

Service

Even under covid conditions the whole service process worked well.

Service

Work was of a high standard, problems completely resolved and I was kept informed at every stage.

Service

Chloe and I think her name was Rebecca or Rachel! So lovely, friendly and just great to deal with!

Service

Professional knowledgeable staff and work carried out.

Service

Dealt with corona difficulties very well.

Service

Problem free experience.

Service

Smooth efficient curtesy car available no complaints

Service

Great and friendly team

Service

Everything went as planned, no issues.

Service

Overall good service

Service

Because you always get a text on your phone on the work done.

Service

Good service, polite and on time. Made parting with 300 quid just before Christmas quite painless.

Service

Pick up and drop off went very smoothly considering COVID requirements.

Service

The service desk guy was super friendly and helpful, makes such a difference especially in these difficult times.

Service

Work completed within the time promised and car returned washed and cleaned, and also with documented general health check. Very satisfied overall.

Service

Usually very good customer service

Service

Seamless in every way

Sales

Love it

Sales

The sales person was fantastic and couldn't do enough to help me find the right car for me. He trumped both the other 2 local BMW dealerships. I always get a very good service from the Derby dealership, hence the last 3 cars were purchased from here

Sales

Excellent

Sales

Even though the centre has restrictions, ease of access and seeing a sales person was quick and straight forward.

Sales

very professional in very challenging circumstances.

Sales

I'm extremely satisfied with the purchase and delivery of my new car and dealing with Beth again has been a pleasure

Sales

No issues really good service

Sales

Good service as best It could be with all Covid restrictions

Sales

Elly always kept me informed of what was happening and what timescales I could expect

Sales

Excellent

Sales

Ashleigh was great during the process

Sales

Really good service again

Sales

Quick & easy transaction, was kept up to date from Beth on the progress of order.

Sales

Friendly knowledgeable team, gave me all the information needed, prompt delivery explained the finance and options fully

Sales

Again the member of staff I dealt with was very helpful and answered any queries I had very quickly.

Sales

The facilities in Stratstone Derby were second to none. A well kept, clean and comfortable handover/ waiting area. Sanitised keys were handed over for delivery, reducing the risk of contamination.

Sales

The whole process of choosing and receiving a car under unusual circumstances couldn't have been any easier.

Sales

Very happy with the whole process from choosing the car to receiving it . Kept informed and plenty of informative contact throughout with Elly Power all the way through

Sales

Elly was very efficient and great within communication

Sales

The whole experience was controlled and - from my perspective - straightforward.

Sales

Excellent customer service and support