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Good communication. Service completed and had no problems since. Car cleaned and valeted which was brilliant.
No reason to complain, it was as expected from BMW.
Even with the current climate with Covid restrictions I was very satisfied with the overall service I received.
Dealer advisor at Derby good
Fast turnaround for the service on my car. Felt like I was driving a completely different car afterwards.
Booked an appointment, seen on time, car washed and delivered while I waited all within the stated timeframe.
Ready for collection as stated, speedy collection no queuing.
Service was spot on . The car was cleaned and you gave me a courtesy car. I could not ask for more
As everything was as it should be and went well.
Really good service, friendly efficient staff.
My car needed fault diagnosis and had to go in a couple of times and there was good continuity from Michael. He took time to try and understand the fault and liaise with the mechanic to diagnose the problem and find a resolution.
Everything part of the service is faultless
Danielle Raymont was very efficient.
Team at Stratstone very helpful
Everything was as expected and, although there were no 'bells and whistles' due to the pandemic, transaction was completed in a timely and professional manner.
Overall great service
Did what was required on time.
See above comments
No problems sorted next day from phone call
This was for an EGR recall & I'd like to praise Jessica who took time understanding my situation, explained the works & helped me get to/ from the dealership. Jessica was always cheerful, extolled excellent customer service & should be commended.
Fantastic staff, great customer service.
The service assistant was very pleasant and efficient
Excellent service staff polite and professional
Service was great from first phone to call, arriving at the site and upon picking up the car All staff were helpful and courteous
The showroom and waiting area were continually being cleaned whilst I waited. The arrangements due to Covid were well planned out to ensure the customers safety.
Great customer service
Efficient and communicative
Even under covid conditions the whole service process worked well.
Work was of a high standard, problems completely resolved and I was kept informed at every stage.
Chloe and I think her name was Rebecca or Rachel! So lovely, friendly and just great to deal with!
Professional knowledgeable staff and work carried out.
Dealt with corona difficulties very well.
Problem free experience.
Smooth efficient curtesy car available no complaints
Great and friendly team
Everything went as planned, no issues.
Overall good service
Because you always get a text on your phone on the work done.
Good service, polite and on time. Made parting with 300 quid just before Christmas quite painless.
Pick up and drop off went very smoothly considering COVID requirements.
The service desk guy was super friendly and helpful, makes such a difference especially in these difficult times.
Work completed within the time promised and car returned washed and cleaned, and also with documented general health check. Very satisfied overall.
Usually very good customer service
Seamless in every way
The sales person was fantastic and couldn't do enough to help me find the right car for me. He trumped both the other 2 local BMW dealerships. I always get a very good service from the Derby dealership, hence the last 3 cars were purchased from here
Even though the centre has restrictions, ease of access and seeing a sales person was quick and straight forward.
very professional in very challenging circumstances.
I'm extremely satisfied with the purchase and delivery of my new car and dealing with Beth again has been a pleasure
No issues really good service
Good service as best It could be with all Covid restrictions
Elly always kept me informed of what was happening and what timescales I could expect
Ashleigh was great during the process
Really good service again
Quick & easy transaction, was kept up to date from Beth on the progress of order.
Friendly knowledgeable team, gave me all the information needed, prompt delivery explained the finance and options fully
Again the member of staff I dealt with was very helpful and answered any queries I had very quickly.
The facilities in Stratstone Derby were second to none. A well kept, clean and comfortable handover/ waiting area. Sanitised keys were handed over for delivery, reducing the risk of contamination.
The whole process of choosing and receiving a car under unusual circumstances couldn't have been any easier.
Very happy with the whole process from choosing the car to receiving it . Kept informed and plenty of informative contact throughout with Elly Power all the way through
Elly was very efficient and great within communication
The whole experience was controlled and - from my perspective - straightforward.
Excellent customer service and support