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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

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THE BMW X3 M SPORT.

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Is your BMW Winter Ready?

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New year, New BMW. Exclusive Offers.

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Motability from £249 Advance Payment.

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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Job Vacancies.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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Delivery Mileage/Ex-Demonstrator.

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BMW Golf Cup International Qualifier.

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BMW Help: Recalls

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A Fleet of Benefits.

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Award wins.

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BMW X2 Introductory Offer.

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Award Wins.

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Women in Automotive.

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BMW M Performance Accessories.

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Award Wins.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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Award Wins.

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We’ve Lowered Brake Servicing Prices.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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Charity Golf Day.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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BMW i Electric Experience 19 – 21 May.

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BMW Golf Cup Qualifiers.

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New BMW 5 Series.

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Repton Hockey Club.

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BMW Individual Colours.

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Ride & Drive Day.

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25 Years Service.

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White Christmas.

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Technicians Wanted.

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BMW Z4 – Michael Edwards.

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Ride & Drive Event.

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Pop into our Pop up.

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BMW GB Classic Car Relay.

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Proudly announcing our Pop up Shop.

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xDrive Offers.

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Electric Week Kick Off.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Give your BMW a liquid detox.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Meet the team

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Chris Astle

Head of Business

Dan Seaton

Head of Sales

Leon Fisher

Head of Fulfilment

Gemma Huntley

Business Development Manager

Stephen Stone

Service Leader

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have previously been very satified with Stratstone in Derby having been a customer for a number of years. My current car has a problem with its I-Drive. It has already been in twice for this problem and I am waiting for them to replace the unit.

Service

I came in after a warning light came up suddenly. Louise went out of her way to help and got problem sorted. Very grateful as car was needed urgently.

Service

The service of my car was fine but the customer service poor. Also as we left we had to wait about 20 mins whilst a parts delivery was unloaded - I understand deliveries are necessary but no one even acknowledged we were waiting which I found rude!

Service

See above. My husband has similar experience with Derby Stratstone there seems enough people but the waits to be dealt with seem incredibly long. Being asked my name and to take a seat without asking why I was there seems odd.

Service

They're a complete shambles - left hand doesn't know what the right is doing. I call and leave instructions and they ignore them. You arrange for them to call back and they never do - with service like this BMW are in trouble!!

Service

Late booking in car and I was unaware of the vehicle recall although staff thought I'd booked in for the recall. Problem not solved. BMW tried to discount a future service which was still excess couldn't find the orginal service price anywhere.

Service

Would like a better seating area to use my laptop on, whilst waiting during a 2 service.

Service

The service was up to the standard expected albeit there was some delay prior to return of the car

Service

Fast oil topup for free with service pack ????

Service

Poor from start to finish, as already mentioned in the previous feedback form, and not enough characters to write it all here!

Service

My vehicle was booked in at 9am and my circumstances for collection changed meaning I needed to have the car back by 13:00, after the service advisor had discussions with the engineers they agreed to have the car available for me and they did.

Service

Again, My dealings with BMW invariably run smoothly

Service

Efficient friendly service by all staff members encountered

Service

Serviced on the day arranged. Ready when promised.

Service

Matt was / is great. The BMW process isn't. My car was booked in for specific work weeks in advance. Once it was in the garage they realised the parts hadn't been ordered!

Service

Very helpful staff. Sorted out my issue quickly and effeciently and made me feel very welcome, even though it was completely obvious that I would not be a customer (I live in South London and needed Ad Blue put in to my 5 series).

Service

Not enough staff to deal with customers efficiently/effectively.

Service

.length of time taken to do service. Lack of information as to when the service was completed

Service

Staff are very good

Service

It was Halliwell Jones Southport

Service

Service performed within stated timescales and car returned clean.

Service

All good, just the servicing that needs focus - more staff needed!

Service

Not enough space to fully explain , so to summarise, I think the dealership has too much work on (perhaps due to number of faults) and customer service isn’t great as a result. Individual staff are nice and helpful but this can’t make up for it all

Service

very pleased with service experience. 'Collect and Deliver' service was very helpful to avoid taking valuable time during working day.

Service

Would have given maximum but always find customer parking difficult

Service

I like Stratstone's Service Dept - they're professional and courteous. I don't like Stratstone's Sales Team; with the exception of a couple of folks - they have very little product knowledge and are a highly transient group of people.

Service

Completely satisfied because once the initial investigation had taken place to establish the problem it was at that point my car was booked in.

Service

I have used BMW many times over the years and no problems at all

Service

You had my car for 8 days to rectify a simple programming fault. I accept there were weekends and staff illness, but I felt I was low priority.

Service

MOT had advisory concerning wear on front tyres. Asked whether swapping for rear tyres was advisable but was not given any answer.

Service

Could be better.

Service

Why didn’t they advise me!

Service

Friendly, efficient and professional staff

Service

The receptionists on the phone & in branch were unhelpful & condescending. There is a genuine under warranty issue with my one drive & I was given poor / incorrect advice & then made to feel I was in the wrong.

Service

Good service, could have had more staff on duty

Service

Louise Secchi was phenomenal! Without her I wouldn’t of had my car for work! An absolute amazing member of you team! Truly very grateful and completely blown away by her customer service and how she helped me!

Service

Faultless

Service

Too long waiting - lack of parking space

Service

I was treated courteously and professionally and even provided with complimentary taxi rides to and from the dealership.

Service

In my opinion the car was registered at the end of a month to hit sales and commission targets. Promises made at By Stratstone were not delivered. The day of sale changed with little notice and the finance paperwork was wrong on the day of sale.

Sales

Communication could have been better regarding when the car was available Hand over was a bit disappointing

Sales

There was a considerable delay in delivery at the German docks.

Sales

Excellent customer service and good attention to detail from Steve Brewster, the salesman..

Sales

What's not to like given my above comments

Sales

Although it took few weeks to get a new car but I like my choice of car!

Sales

The car was promised by a certain date, and was not ready. Waiting is not an issue IF we wer not promised something else. ( in writing).Collection of car was good the lady was lovely and helpful.Alex is also very good and a credit to BMW.

Sales

Steve Patterson always gives a great serice and attention to detail.

Sales

I felt the hand over was not a special event for me

Sales

not up to Audi standards

Sales

Took 2 months for my car to arrive made 4 trips to garage very bad customer service experience

Sales

I could have done with a more detailed handover, as there are so many butons and options

Sales

Because we were not given in-depth demonstration of the controls