Loading...

ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Chris Astle

Head of Business

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Prompt and courteous service and attention

Service

`no issues experienced. Car has been great and service too.

Service

Excellent and free valet

Service

Everything went smoothly and as advised by the service team. They even cleaned my car which was nice

Service

Jessica on reception was amazing so helpful and organised some warranty work whilst car was in for a service

Service

I was booked in and provided with a courtesy which was really helpful. It was nice to have my car cleaned whilst it was booked in for a recall.

Service

Courteous and helpful attention and swift action

Service

Nothing was too much trouble.

Service

Thorough report on the car's status. Clean when returned.

Service

They were just outstanding

Service

Very helpful, quick and reasonably priced

Service

on time .On price.

Service

Fast and efficient little waiting

Service

Very satisified with competence of staff

Service

Everything sorted

Service

Technicians cleared a recurrent ABS problem through computer diagnostics etc. Excellent customer care from Jessica Thank you!

Service

Lady on the front desk and the lady for dealt with the service and mot were very polite and friendly

Service

Good treatment by the staff

Service

Easy and friendly

Service

Probkems resolved efficiently with no hassle.

Service

Helpfull, friendly + loan car.

Service

I was completely looked after by Matt Smith and Jess

Service

Good service

Service

Delivered as promised

Service

Prompt , efficient , professional and courteous service including a taxi to and from home .

Service

Always made feel welcomed. Looking forward to the new BMW Centre in Derby.

Service

Service and wheel change done by lunch.

Service

Jessica Atkinson looked after me very well

Service

we were kept informed of progress and felt valued customers

Service

Took longer than I thought but was ok

Service

The complimentary vehicle clean was outstanding

Service

The work was completed at the time promised

Service

Very polite and kept you updated with the progress of the service

Service

Service was professional and on time

Service

Repaired and cleaned very quick service

Service

Everything completed exactly to schedule.

Service

Good communication about the change of address of the garage whilst in the temporary location. Service advisor, Jessica, very helpful. Pricing was competitive for this particular service as well.

Service

Always treated well at Stratstone Derby.

Service

No problem with the engineering staff

Service

as above. customer service team we great and very helpful.

Service

All booked in and delivered on time

Service

excellent service from the minute i got in the premies

Service

I'd have appreciated a courtesy car. Granted I could have waited for the service to be done on another day but that's a bit inconvinient. Nevertheless the service was fine no issues

Service

Good communication. Service completed and had no problems since. Car cleaned and valeted which was brilliant.

Service

No reason to complain, it was as expected from BMW.

Service

Even with the current climate with Covid restrictions I was very satisfied with the overall service I received.

Service

Dealer advisor at Derby good

Service

Fully satisfied.

Service

nice job

Service

Excellent service

Service

Fast turnaround for the service on my car. Felt like I was driving a completely different car afterwards.

Service

Booked an appointment, seen on time, car washed and delivered while I waited all within the stated timeframe.

Service

Ok

Service

Ready for collection as stated, speedy collection no queuing.

Service

Service was spot on . The car was cleaned and you gave me a courtesy car. I could not ask for more

Service

As everything was as it should be and went well.

Service

Really good service, friendly efficient staff.

Service

My car needed fault diagnosis and had to go in a couple of times and there was good continuity from Michael. He took time to try and understand the fault and liaise with the mechanic to diagnose the problem and find a resolution.

Service

Everything part of the service is faultless

Service

Delivery was fast and efficient. The car was on the front ready to go and clean and made the whole experience exciting and fun.

Sales

Lauren was excellent and kept us well informed

Sales

Knowledgeable sales staff trying to provide the best option for their customers

Sales

They dealt with the difficulties caused by the pandemic very well.

Sales

Great

Sales

Always kept up to date. Very friendly service.

Sales

Excellent service from start to finish

Sales

Really smooth process and even in these difficult time the service was excellent. Obviously not the same as when I've picked up a new car before but like I said that's to be expected at the minute.

Sales

Nice and simple

Sales

Good service in difficult times, re. Covid

Sales

Very efficient at Stradstone derby

Sales

great service as usual

Sales

Again, was as good as could be allowed but missed the usual handover excitement of a new car

Sales

Social distancing great an very safe wearing masks etc and stayed outside.

Sales

Love it

Sales

Seamless in every way