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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Meet the team

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Robert Hamilton

Head of Business

Matt Smith

Head of Service

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

David Boulter

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite staff. Superb service

Service

Problem with my phoned up and sorted straight away got my car back earlier than expected and at a very reasonable price

Service

Serviced while I waited, vehicle also valeted inside and out.

Service

The problem was discussed and a solution readily agreed.

Service

No issues car dropped off and collect same

Service

Very friendly. nothing was too much trouble to help me.

Service

Happy with the vehicle

Service

Did job required with no fuss.

Service

Service was fast and efficient, they kept me informed of progress .

Service

Everything from booking MOT to contacting when ready to collect

Service

Happy

Service

The lady who was looking after me found me a private area to take an important phone call as my car had to be in the garage for further work so it ran into an appointment I had.

Service

Great communication start to finish, felt valued as a customer

Service

Great communication and a great team.

Service

I always get treated politely and cheerfully. I asked to get my car serviced while I waited as I had to get home to my wife who is currently immobile. Stratstone obliged and carried out my service well within the given time. A nice personal touch!

Service

Again for the reasons noted above, friendly, professional, knowledgeable and a pleasure to deal with.

Service

Did what was needed

Service

Great & professional staff

Service

The same reason as above. Always used this dealership in Derby for the last 12 years and received very good care by them.

Service

With this service being the first oil change for the vehicle, there were no problems and it all went smoothly

Service

Service was booked in and given reminders. Ready on time. Staff were excellent and went above and beyond to be helpful.

Service

After four years experience with Stratstone's, service has always been very satisfactory.

Service

The organisation was good, I had confidence in the COVID safety arrangements and the Service Staff were courteous and efficient. The car was serviced and returned well within the time specified at the time of booking.

Service

Great customer service. Lady serving was very helpfull and positive. Pleasant to deal with.

Service

Completed all work to a high standfard

Service

Lovely team of people, got great advice and support

Service

My car was serviced to the requirements as required. The car was completed and valeted sooner than I requested. Very helpful staff.

Service

Service is good

Service

Fault identified and resolved.

Service

Because you did a brilliant job

Service

Was well looked after and kept up-to-date over the telephone

Service

Very efficient and friendly service team, Jessica and Danielle

Service

despite not having purchased my car from Derby they were very helpful

Service

Professional honest service

Service

Very well organised and helpful

Service

Prompt and courteous service and attention

Service

`no issues experienced. Car has been great and service too.

Service

Excellent and free valet

Service

Courteous and helpful attention and swift action

Service

I was booked in and provided with a courtesy which was really helpful. It was nice to have my car cleaned whilst it was booked in for a recall.

Service

Jessica on reception was amazing so helpful and organised some warranty work whilst car was in for a service

Service

Nothing was too much trouble.

Service

Everything went smoothly and as advised by the service team. They even cleaned my car which was nice

Service

Thorough report on the car's status. Clean when returned.

Service

They were just outstanding

Service

Very helpful, quick and reasonably priced

Service

on time .On price.

Service

Fast and efficient little waiting

Service

Very satisified with competence of staff

Service

Everything sorted

Service

Technicians cleared a recurrent ABS problem through computer diagnostics etc. Excellent customer care from Jessica Thank you!

Service

Lady on the front desk and the lady for dealt with the service and mot were very polite and friendly

Service

Good treatment by the staff

Service

Probkems resolved efficiently with no hassle.

Service

Easy and friendly

Service

Helpfull, friendly + loan car.

Service

Steve Patterson was great

Sales

My previous BMW was traded in and a new vehicle ordered,this process only took two weeks.The new car was ready on the day promised and the hand over couldn't have been easier.I am very happy with my new car.

Sales

Steve Patterson was great with everything thank you.

Sales

Easy to deal with, straightforward, things explained well. Steve Patterson at Stratstone Derby looked after me very well, was very helpful.

Sales

Hassle free, excellent service & fantastic car

Sales

They sourced the first m3comp for me

Sales

The BMW team at Stratstone Derby were welcoming & enthusiastic they made you feel at home. Can not thank them enough for helping us at every turn. Well done.

Sales

Very friendly and knowledgeable service

Sales

Very satisfied well organised with all of the restrictions that are going on.

Sales

Very customer focused

Sales

Steve Pattison was great.

Sales

Delivery was fast and efficient. The car was on the front ready to go and clean and made the whole experience exciting and fun.

Sales

Lauren was excellent and kept us well informed

Sales

Knowledgeable sales staff trying to provide the best option for their customers

Sales

They dealt with the difficulties caused by the pandemic very well.

Sales

Always kept up to date. Very friendly service.

Sales

Great

Sales

Excellent service from start to finish

Sales

Really smooth process and even in these difficult time the service was excellent. Obviously not the same as when I've picked up a new car before but like I said that's to be expected at the minute.

Sales

Nice and simple