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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Meet the team

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Robert Hamilton

Head of Business

Matt Smith

Head of Service

Mark Ridley

Financial Controller

David Boulter

Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

From the receptionists to the backroom staff who were very professional which gave a stress free service.

Service

The staff were both friendly and professional and I was kept informed at every stage. I received a detailed explanation of the work carried out and advice on the general "health" and condition of my car, including a video walk round by the technician

Service

Dan who looked after us was spot on.

Service

car ready for collection on the day given, no problems.

Service

Work completed on time.

Service

Quick, efficient and no fuss

Service

Kept me informed about the work as promised and delivered my car back to my place of work which was really convenient

Service

All work completed on-time and kept up-to-date My car was embarrassingly dirty , they washed and hovered it brilliantly ( Thank you , so much)

Service

Car was in for a health check and needed some work which was carried out the same day!

Service

Hard working Management

Service

Service was great

Service

I was made welcome by Danielle. and dealt with in a very professional and friendly manor.

Service

Ellie and Mike were most helpful and professional throughout

Service

Very happy without everything was dealt with and the efficiency of the staff

Service

Everything was done and complete piece of mind

Service

Great , friendly and quick

Service

Up to now I have been satisfied.

Service

All aspects of the visit / work carried out to a high standard.

Service

I was well treated all staff very polite and efficient

Service

Chloe the service representative put my mind at ease and was highly professional and helpful.

Service

Ella kept me updated on the progress of my car and went over what was required to meet my needs for the loan car.

Service

They sorted out the problem with an elderly car without spending too much money on it

Service

Did exactly what you said, when you said

Service

Helpful staff

Service

Very well ran in the current circumstances

Service

Did everything that was asked of them

Service

Everything handled in a fast and efficient manner.

Service

Excellent completion of work

Service

Staff friendly, not all about selling

Service

Very good job done the same day

Service

Efficient, polite service

Service

They resolved an issue I had with the car free of charge, thank you

Service

Staff understood my circumstances and made my available to pick up at my convenience

Service

All superb

Service

Easy to book servicing and I was kept updated on progress. Jessica was especially good.

Service

Good service

Service

Can't complain about the service I was given, no fuss, called when they said they would

Service

Service done as quoted, and on time

Service

Very happy

Service

Great customer service

Service

Service was good and Starr very helpful

Service

Went above and beyond to assist me with my recent repair

Service

Great done what was needed

Service

I thought the service i recieved was outstanding, the intial order was very easy. On collection Colin really took his time to explain all features of the car which was important as this was my first BMW, even helped setting up my BMW app.

Sales

Simple conversation to get a quote created and order placed.. handover was quick.. staff very pleasant and helpful

Sales

Excellent service From start to finish

Sales

Very satisfied indeed, I was kept informed of how my vehicle was coming along every step of the way.

Sales

Johnathan wasn't at all too pushy and showed great professionalism throughout. During the delivery he ensured we were ok with all affects of the vehicle before we left and it was lovely to get a follow up email from him after delivery.

Sales

Nothing negative to say!