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Post service valet was disappointing, many areas left dirty when viewed in light of day. Actual service appears to have been completed well, to time and health check results useful.
Misled by the servicing department. 3 weeks to fix a problem that they had been told about. 2 weeks before they even looked at the car. Etc etc And after the head unit was replaced, no diagnostic check run, as a result the system still doesn't work.
Vehicle came in for a major service and a recall which was all done in a day and a valet too. Happy with the service received.
Service was done, car was clean, it came back on time. But £320 for an oil change, filters and safety check seems very expensively
Easy exchange, courtesy car was great. Service price could be slightly more competitive to get 5 stars.
They hadn't even properly road tested the car and I had to return as engine management light was on.
Awful service, they don't contact you, leave you to call in, when you do call in they don't know the facts. When offered a good will gesture that does not materialise it makes it all the more pathetic
It was a waste of time I make money monday to friday I don't have time to waste which is what I did coming to stratstone.
front brake wear sensor had to be replaced under warranty. Front wheel paint has been damaged where the air gun has been used to remove/replace wheet studs.
I have had a prolonged and difficult experience with my BMW and the staff have worked continually to rectify a difficult situation.
Despite my Brake fluid change being only a month away 01/2020 it was not changed at this service meaning i've got to arrange another service appt within a month. Would it not make sense to see what service items are coming up and tackle them together
Ryan Broad, was excellent. He kept me informed of progress on the day that my car was serviced. However, he was let down by the support team around him. Had to wait 20 minutes for a car that had been booked
On a positive, a problem with the car was addressed without any fuss. Considering the cost of the service, i was disappointed with the overall experience. I was told the work would be done first thing which i why i got the car in early. It wasnt..
Not the most friendly experience on arrival but improved as the day progressed, helpful staff when my car had to stay in overnight and I needed help to get home and back 2 days later
Apart from a delay in having the car ready at the time specified, everything went well. The service personnel were very good and kept me informed with regular updates. Very little fuel in the loan car meant I had to go straight to a garage,a nuisance
Very satisfied with the communication from Eli, however I was very disappointed with the collection of my vehicle
because the team members do not seem to converse with each other regarding the customer. Car was booked in for service and to have an ongoing problem looked at and when I arrived I was told it was only booked in for an MOT
Attention to detail and pleasant approach
On time all questions answered excellent.
Time schedule spot on. Updated on progress. Price match MOT honoured without question. Vehicle returned in A1 condition. Good value for money service.
Handled everything satisfactorily.
See above - car brought back damaged took a week to sort out by you
The staff answered all of our questions
Very upset and disappointed with the service. It seems the team was not on the ball. Was it because it was a Saturday when they are off early? And the desk staff were over busy and short staffed?
I was promised a call before 5:30 which did not materialise but everything else went well
Satisfactory service and helpful staff
The problem was resolved however getting the car booked in wasn't easy and I wasn't called back by either the service manage or a business manager who were supposed to be calling me.
Call n collect service suits me fine
I was provided with a great service.
Speedy service - fully explained
Friendly and helpful staff.
Not able to fully price match tyres at Kwik Fit because the price I paid was
I thought the service was fairly average. Not particularly outstanding.
Nobody gets perfect from us...In all my dealings with Stratstone,so far 9/10, is what you get
Work completed on time with complimentary wash and mini valet. My service lady was very efficient and polite and seem to be the only one on the team working.
everything done on time
I've used stratstone of derby for around 20yrs for servicing of my cars. On this occasion I was directed to Stratstone Mini Derby due to the amount of bookings. Mini were very efficient and friendly. Service Manager Matt Smith spoke to me personally
Not sure that additional work required was fully understood.
My complaint about being misled in price was satisfactorily resolved
The service agent kept me up-to-date with progress and, due to some recall work that took quite some time, the car was delivered back home to me by a BMW driver.
Everything was arranged perfectly and went very smoothly.
The service people did an excellent free clean and valet of the inside of the car after I spilt about a pint of milk on the carpet. Much appreciated!
You are never prepared with parts- as usual my car goes in for a service and is in for 5 days!!
quick, friendly, free
All staff were outstanding in their professionalism and attention to detail.
Did what it said on the tin
I had to take my BMW to stratstone Mini in Derby. I had to return the following week as the Vehicle check re set had not been carried out. When I rang about this there was no apology. We had to make another journey from Nottingham for this.
Good local service with lift and collection to and from work a clear positive for me
See above for the reason given.
Understanding, professional and approachable staff. This is my 5th BMW but first from Stratstone, very happy with the whole sale/purchase experience.
Bethany Codd was professional, always responsive to queries. This was especially welcome where except for the handover of the car - the transaction was completed remotely.
I mainly dealt with Derry at Rybrook Worcester and he was excellent. He had a passion for BMW cars, was so knowledgable but without pushing or placing any pressure on me to buy. A gentleman not a salesman. Thank you.
Easy to speak to, kept me updated and always acted professionally
My car was ordered on 29/9/19 and eventually arrived 11/12/19 after being told 4-5 weeks. They haven't paid my old car off and they owe me close to £2k. Which they haven't made any effort to pay or even apologise for.
Steve Brewster was brilliant from start to finish. He couldn't do enough to help. He is knowledgeable, helpful, friendly and polite. He communicated regularly so I always was kept in the loop. He went out of his way to ensure it was right for me.
Car delivered as promised.
Fast reliable service. Everything done for us regarding transfer of a private reg plate. Everything explained easily for finance.
Staff were friendly and i felt very welcomed. Steve Patterson service was excellent from start to finish
The representative has always been very helpful and attentive and answered all my queries
Friendly and helpful staff and good dealership location.
Sales consultation and test drive all good,just awaiting the car in January
very friendly and knowledgeable sales man, i knew what i wanted and just got the ideal car. liked the idea of the sales man showing us the options but not trying to sell us them
Excellent handover and explanation of all the features of the car
Asked for a car cover so it can be revealed to me on the day but didn't happen
Quick and friendly
Bethany was very attentive, knowledgable and friendly. I never felt pressured to buy so this went very well. The original promised date was not achieved so this was a little disappointing given the excellent service received form the dealership.
Informative, polite and quick to respond.
The car was handed over with a fault that materialised once we arrived back at home. The car has been assessed by BMW assist and they have taken it off road. Front Bumper out of line, small dent in the upper drivers door, poor prep
The sales lady that dealt with me was Beth Codd. She answered all my questions and always got back to me. She was quick to source another car of same colour and spec when the one i had ordered was sold by another dealer (Stock cars).
Very satisfied with my experience at Derby BMW
Windows and mirrors didn't work in my new car, BMW centre sorted out very quickly and made sure I wasn't without a car both before my car was delivered and while it was being repaired. Very happy with the service that Chris delivered.
Very happy because Chris is a great sales man. I have dealt with many but chris keeps to his words. You call him and if he is busy he will definitely give a call back as soon as he can which to me goes a long way. Communication is key.
Jonathan was very helpful in helping me to make the right choice of vehicle for me.
Misled to believe I was receiving a service that never materialized, furthermore messed around.
Far better service throughout based against sytner who who seem to just want to take the most money possible from you! The girl who I was dealing with in derby was lovely
The car I purchased was supposed to have black gloss grilles fitted to the front upon collection, I was extremely disappointed that this did not happen as this car was a gift to my wife on our anniversary and I had been promised this by Jason Comfort
I've bought numerous cars from the dealer and always been really pleased with the service provided.
As mentioned above Beth was very supportive and patient but the whole team at Stratstone Derby were friendly and supportive. All in all a great experience !
As alway I felt very happy with the hole process of buying a new car
Exceptional customer care
Was a great experience. Very thorough service.
Everyone I dealt with at the dealership was friendly and helpful.
Until I collected the car I wasn't aware the first year road tax was included or 3 years breakdown cover was part of the package, would be good to make this more obvious. Sales assistant when I collected was brilliant and had very good customerfocus
Simon and Steve at Derby ,cant fault them
I purchased a vehicle that I wasn't initially looking for but that I'm extremely satisfied with.