"Very professional, helpful and friendly service."

"I am very pleased with my treatment from the dealership. The only negative was the length of time to wait for delivery. They obviously had no control over this."

"Could have done with a more realistic time of completion"

"Once again we have travelled from Norfolk to derby to buy our car. That must tell you of our satisfaction with the dealership and our relationship with Steve Paterson who has looked after us so well."

"Some sort of online order tracking would have been nice, but this isn't the dealers fault, it would likely need to be offered by BMW."

"Very helpful and thorough"

"Excellent facilities and an excellent salesman in Will Hodgson who was with me throughout the sales process"

"The experience we had at Stratstone at Derby was second to none."

"Delivery off my vehicle was later expected."

"Gentleman was very knowledgeable - exceptionally good. (Tony Hickton)"

"Tony was excellent at identifying my needs and made suggestions accordingly, but never gave me the 'hard sell' throughout the process."

"It was a very good experience."

"Will was superb through out."

"I would like to have have know the delay off the vehicle was delayed 30 day delay insted of week by week if know by dealer."

"The experience of buying our first new car and our first BMW was extremely enjoyable."

"From the very first enquiry until after my car was delivered the dealer has been first class at all times."

"Brochure does not show the correct mpg or CO2."

"I first made contact with Stratstone Derby from the Middle East I told the salesman what I was looking for and he kept in contact with me e mailing possibilites."

"The salesman Mike Rawsley was excellent and a credit to BMW. He wasn't pushy at all and took time to fully understand my needs. He got the car ready very quickly and the pick up experience was excellent."

"A smooth and straightforward experience again. Let down by my bank"

"Courteous, efficient and businesslike, a very good dealership experience."

"As always a pleasure to deal with"

"Very impressed that despite being very busy a used car salesman took it upon himself to attend to my needs and ensured that these were met and therefore the deal was done rather than letting me just lose interest and wander off."

"We dealt with Tony Meadowcroft, his honest down to earth approach suited us perfectly. We would certainly have no hesitation in returning to see him again when buying again in the future."

"Great customer service."

"I have now purchased 6 cars from this dealership. I have always had a good experience from the sales team. Thanks to Chris Whitmore for making the whole process so smooth."

"No contact from the dealer from order to delivery, not contacted to say the delivery date was changed the day before due. Broken promises made on the day of delivery put a real damper on it"

"only fault was that the vehicle was returnedto me without it having been washed and vacumed on discovery of this and without any prompting the offer was made to do thjis but this seemed pointless has it was raining."

"Tom Smedley was excellent."

"All the arrangements were made without any problems. However when I collected the car I noticed an oil leak due to a filter which wasn't tightened properly."

"I received my car back which had not been cleaned before return"

"They were fine."

"My car was picked up and delivered bakck to me excellent service."

"Disappointed with the waiting time when some staff didn't have customers with them. ALso left a message following a warning sign on my car after collection for someone to ring me asap the following morning and this didn't happen."

"Under quoted for service and ended up being more expensive."

"Kept informed at all times. Very good service."

"cust requests contact in regards to issues with vehicle"

"Expensive, polite and organised staff that have the expertise and make you feel valued."

"See earlier comment"

"Very happy with whole experience"

"excellent customer service"

"Freindly, professional service that exceeded expectations."

"As I have become disabled the collect and return service was greatly appreciated with a very pleasant gentleman that did it."

"They are fantastic."

"Very satisfied with service, loan car only thing stopping a completely satisfied rating is I had to wait 1 2 hour for my car to be cleaned when I came to pick it up despite a call hours earlier saying it was ready."

"This is the second set of tyres i have purchased."

"Although I have no complaints about individuals level of service I am completely disatisfied with the length of time even in serious cases that you are made to wait for an appointment. In my case for an engine fault I was waiting for three weeks."

"It would have been useful to provide the cost of looking at replacing the clutch so I could plan when to have the work carried out."

"Service from the dealer was good but i feel the internal and customer communication could have been better."

"My vehicle went in to look at a problem on the audio, was told it needed a component from Germany which was going to cost around £600 fitted and got it done elsewhere with no component for £80"

"Servicing was thorough and their diagnostic test showed up a potential problem that they will be fixing on my next visit."

"Had an appointment at 10am and left the dealer at 2pm for an MOT."

"For the 2nd time, something arranged and booked on the telephone had not been entered in the system. However, the person dealing with my car on the day managed to resolve the issue."

"Very professional, meet on arrival."

"It was very good. They were very efficient."

"Service is first class, as you would expect. The pricing isn t as horrific as you might expect either so why the low score I d asked for the dealer info in the iDrive to me updated so it referred to my local dealer but bizarrely they wanted to c"

"Extremely courtious and customer focused."

"Service was excellent."

"Excellent customer service."

"I had an engine warning light illuminate on the display.Booked in at dealer and problem fixed,Later light reappeared for 2 days during which I rebooked in only to cancel when light went out.Two weeks later light again came on,booked in,problem fixed."

"I called in to book the car in was left waiting for 15 mins. I then said that I couldn't wait any longer so could someone call me when free. I gave all my contact details, but nobody ever called."

"High levels of service they exceeded my expectations."

"The quality of service is excellent."

"Very efficient and friendly, would recommend Stratstone Derby to all"

"First class"

" I was not happy I was on hold for one minute before the call was answered. And I was passed to 3 people before I got the correct person. and its very difficult to park at the dealer."

"Always made welcome, good facilities"

"Just keep up the good work."

"I feel i was over charged for the work carried out. but the cost of the MOT itself was excellent."

"Very helpful, it did not go to plan. The vehicle was in longer than I was anticipating."

"MOT experience fine. Query regarding replacement headlight washer Cap only, very unhappy with. The quote was in excess of 200 which I find extortionate but also the fact it is the 2nd time this has had to be replace in 18 months."

"The service i have received as been very good. Tom in service as been brilliant."

"very organised, good hospitality but would be better if you could make your own drinks rather than waiting to be offered. people could not help themselas the coffee machiene dod not have any instructions."

"The rating would be 5 but I am not happy about the hassle B MW created for me"

"Pleased with the level of service"

"Waiting area is poor, have to wait standing, no one acknowledges the waiting customer"

"Excellent staff approach and service"

"Customer had to wait at the service desk. He was offered coffee etc and felt this was ok. When he was told there were no problems with the vehichle he was somewhat surprised to be told that he could do with a new battery."

"totally hapy with the service"

"No complaint re Stratstone but frustrated re lack of tyre"

"The dealer phoned me at 4 30pm to say the car was being delivered. I missed a call at 5 30pm, message left, traffic was heavy and they were unsure if they could get the vehicle to me. When i called everyone had left, unsure if i was getting my car."

"Professional at all times."

"Asked me to be back by 2.30 as I had a loan car, but they wanted to use it for a test drive so I had to sit and wit for 45 mins"

"the issue with the car was intermitent and didn't occur when in the garage. it has happened since but they said to see if it happens 10 times before going back."

"I prefer to travel to Derby rather than use my local dealer as Derby have always put themselves out from the onset of the buying process making me feel comfortable and confident in my choice of both Manufacturer and Dealer."

"Car returned cleaned and washed,completely satisfied with all work carried out and how I was treated"

"Courteous, professional and highly competent."

"Same as previous comments."

"Helpful and friendly staff."

"As allways. great customer service and the service advisors are a credit to BMW"