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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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Motability- £249 Advance.

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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Job Vacancies.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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Delivery Mileage/Ex-Demonstrator.

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BMW Golf Cup International Qualifier.

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BMW Help: Recalls

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A Fleet of Benefits.

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Award wins.

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BMW X2 Introductory Offer.

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Award Wins.

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Women in Automotive.

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BMW M Performance Accessories.

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Award Wins.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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Award Wins.

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We’ve Lowered Brake Servicing Prices.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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Charity Golf Day.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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BMW i Electric Experience 19 – 21 May.

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BMW Golf Cup Qualifiers.

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New BMW 5 Series.

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Repton Hockey Club.

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BMW Individual Colours.

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Ride & Drive Day.

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25 Years Service.

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White Christmas.

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Technicians Wanted.

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BMW Z4 – Michael Edwards.

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Ride & Drive Event.

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Pop into our Pop up.

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BMW GB Classic Car Relay.

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Proudly announcing our Pop up Shop.

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xDrive Offers.

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Electric Week Kick Off.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Meet the team

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Chris Astle

Head of Business

Dan Seaton

New Car Sales Leader

Leon Fisher

Used Car Sales Leader

Richard Hirons

Used Car Sales Leader

Gemma Huntley

Business Development Manager

Stephen Stone

Service Leader

Chris Boyton

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Be susecthey did what they said they would - when they said they would

Service

Complete lack of care and customer service. My car was returned to me with a curbed wheel, greasy mats and kicked sill plates.

Service

Work performed quickly and well

Service

Please see above.My Car was cleaned inside and outside and the recall work was done. Also I was offered a coffee on arrival and a drink when I collected my Car.

Service

Service experience in terms of client interface is good, but what’s of highest value tome is the quality of the technical service

Service

I felt that you had done a very good and thorough job on servicing the car with excellent feedback on the service checks.

Service

Well looked after by service staff but car collection delayed by 1 hour, hence 4 stars.

Service

See above, on collection the reversing light warning was on, after a quick fix left the dealership and its back on.

Service

Kept me waiting a long time to drop car off and for a lift to work (pre-booked). Return taxi (also pre-booked) tried to charge me as driver hadn't been told to use Stratstone account. No quote given to rectify small defect found during service.

Service

there were a couple of issues that meant the experience wasn't very good. See answer to following question which allows for more characters for full details.

Service

Information was clear, was not kept waiting too long and car was cleaned

Service

Not happy with iriginal service as replaced part caused issue with fuel leaks. Also annoyed with waiting time to book car in on arrival.

Service

the problem wasn't fixed at the first or second attempt. the knowledge seemed to be lacking except for Louise Secchi who was excellent throughout. if not for her professionalism and willingness to get things sorted this would have been a lower score

Service

I didn't have to wait long, the person serving me was efficient.

Service

having to return my car for the issue it was taken info ? should this have been done in the 5 hours they had my car for instead of the 2 hours it should have been.

Service

Work was done in difficult circumstances and I was kept well informed of progress.

Service

I still have the isssue and they did not acknowledge that it exists. I also was not given a chance to speak to a mechanic.

Service

See comments in response to Q3.

Service

THe explanation to this question is self explanatory!

Service

after receiving my car a warning light came on to say that the oil is over maximum level so I returned it was told busy could not see car until 5 days later as may be sensor in the end 9.5 litres was put in instead Of 9 litres Let’s hope Engine ok?

Service

Communication somewhat lacking & only offered a loan car after 3rd visit, noting the fault is under warranty

Service

Very high cost and courtesy car poor

Service

Booked in loan car on service in advance on arrival turns out that it was not recorded, well done to bmw derby for sorting it out quickly

Service

Great service from Louise on the service desk

Service

Dealt with my issues in a professional manner. Very very helpful,

Service

Could not be completed the same day so extra time given Car wash Boot was not vacuumed.

Service

The manager/technician did not fully brief me on the total time I would not have the vehicle for and the telephone booking staff did not correct this when I booked the vehicle in.No check on the state of the vehicle before handing it back.

Service

see above

Service

Very friendly & accomodating adding extra work to my service

Service

Very friendly and professional staff who cover every detail of care when dealing with both my car and my work schedule.

Service

It was ok & the service time over run was dealt with well

Service

The MOT was completed in a timely manner

Service

not doing the work it was booked in for and paid for

Service

Everything that needs to be done to keep my car in great shape gets done

Service

Small job, you did it as promised.

Service

Friendly and accommodating staff. The only issue I had was to reach the service department via phone.

Service

Finished on time at a cheaper price than I was quoted initially.

Service

All processes with Danielle was very smooth and enjoyable as a customer. She was very helpful with finding a parts. Car was clean and ready to go as she promised.

Service

Detailed explanations

Service

Service competed on time. Car cleaned. Price as quoted Pleasant friendly environment.

Service

Derby dealership is good, central service is not

Service

I have dealt with Stuart Egan for years and he is excellent, efficient, polite, knowledgeable and friendly. He will be a great loss to the dealership.

Service

A personable, friendly yet professional service. One that is both Proactive and Reactive.

Service

Good but not perfect, yet!

Service

Booking process was fast and efficient and my car was serviced quickly while I waited.

Service

It is all above. When invited to sit and wait till a service adviser become free, the coffee or tea drinking allows time for fellow clients to chunter about how slow your service is. This is dangerously infectious and your reputation is at stake.

Service

Reception area and staff first class and vale ting was the same

Service

Service and service team were great. Courtesy car was in disgusting state with only 4 miles in the tank. Not what I would normally expect so dissappointed

Service

Yet to have a good experience.

Service

Quick to be seen and was offered transport to location of choice. Also finished the job not too much after the anticipated time.

Service

Concerns revolve around the initial stages of repair and the lack of detail at collection. The latter was especially frustrating, as the speedo had been set to display as kilometers, not miles. All settings had been lost, but not informed.

Service

Everything done perfectly

Service

As above - I would appreciate you changing the title for me from Mrs to Miss, I’m not married, this is my family name.

Service

preformed my request to the letter

Service

Very satisfied, but could not put completely as had to go back to Bmw to get service light put out which they had forgot.

Service

Service was expensive however came with a good service and car fully valeted and had drop off and pick up to and from work arranged by bmw.

Service

A was left feeling that I was a valued customer. The environment was friendly yet professional and courteous and the staff made every effort to ensure that my requirements were satisfied.

Service

I booked for a while you wait appointment and you were not able to do the service in the agreed amount of time meaning I was late.The person that checked me in seemed very nervous and unsure of what was happening

Service

Dropped vehicle off at 8.15am. Was told vehicle would be ready for 12.00, when I arrived at that time I was told vehicle hadn’t gone into workshop yet! Had to wait for an hour and a half. However despite this I felt team had tried to do there best.

Service

I miss have my Tom as my service person - very knowledgable & helpful. Not quite the same

Service

Good solid service. My only comment would be to get to the phones quicker. They sometimes ring for a long time.

Service

I have previously stated the reason

Service

Waited until 6 pm to collect my car.

Service

I booked my car in for a service and when I arrived at the showroom, after waiting 30 minutes to see someone, was told it did not need servicing yet. I was confused as to why I was not told this when I booked it in.

Service

Work completed, I was kept informed.

Service

Good service from assistants

Service

My service experience at Stratstone Derby was faultless. The service assistant was friendly, professional and explained everything well. My car was cleaned and brought to me outside.

Service

Good contact and knew exactly what servicing would be carried out

Service

Good service as always

Service

A rear tyre change that took just under four hours to complete! After 3 I asked what was taking so long and discovered that the work hadn't been started yet. The young lady who booked me in treated me in a sirley and off hand way.

Service

Excellent service

Service

Very satisfied we were looked after very well

Service

The individual dealing with my booking put the phone down on me when I was expressing my view when she called me to explain what initial work needed doing which I found incredibly rude and unacceptable. I had to phone back.

Service

Service done on time and kept updated throughout the service.

Service

You did what I needed, efficiently

Service

Ordinarily excellent but the service manager’s customer service was appalling

Service

Louise was fantastic, helpful and makes the trip a pleasure rather than a chore

Service

The service was as usual very good.

Service

Very good service, although the car was kept longer than expected I was fully informed, offered a courtesy ride from home to collect the vehicle, and sent healthcheck by email. Welcoming staff and good communication are also important to customers

Service

Louise Secchi Is exceptional and very easy to deal with.

Service

For the same reaslns ss given above.

Service

Your staff couldn't do enough. For me

Service

Knowledgeable and professional throughout, from the telephone booking to collecting the car after service.

Service

The service was well carried out. It was very difficult to find somewhere to park when I arrived.

Service

No reason to give any other thoughts, very happy

Service

because I was happy with the way you changed all my tyres - apart from the pressures, which were all set to 2.0 bar when it clearly says 2.2f and 2.4r on the door pillar...'We'd really appreciate your comments on your answer to this question'. I have

Service

It was completed in the time given

Service

Just missed looking at the rear seat issue

Service

The staff are friendly and helpful, the waiting area is comfortable and has drinks and biscuits available.The car was returned washed and hovered out.

Service

Happy with the service, only thing is the time scale to wait for a courtesy car

Service

As above, an all round great experience.

Service

I was told my car was just being washed/cleaned so waited. Approx 20 mins later it was delivered back to me uncleaned and not washed.I was offered the choice to wait until it had been back and cleaned but I was against the clock and had to leave.

Service

Service was good but courtesy car not available. I feel that even though I dropped my car off without warning for warranty work, a courtesy car should be available.In fact there's usually about 4 week wait for available car.

Service

Car picked up on time service completed car returned excellent.

Service

No courtesy car was available

Service

very good staff

Service

At least I was given a fact sheet showing each item that had been checked over.

Service

same teason as 1 above

Service

Great service from the lady who was responsible for my booking

Service

two visits for a squeaky wheelfirst says I needed new discs and pads (25k miles from new)squeak remainssecond visit - squeak fixed but my pads were replaced under warranty... 3 days later.....?????

Service

Paid for treatment which was not done a nd had to complain several times till done on service

Service

The problem with my vehicle was sorted with no problems

Service

My car was damaged

Service

After my experience last time seems like things have improved alot.

Service

Car serviced and MOT's, MOT not covered by Arval so had to pay - would have returned the car to Arval with MOT still intact if I'd have known

Service

They are brilliant.

Service

Left on hold for a long time then have to wait for call back from service department

Service

The parts not available to complete minor common fault that was diagnosed before car even brought in

Service

There was a little hick up as the salesman who I was dealing with went on holiday so had to carry on with another but all was ironed out

Sales

Over a 12 month period we got late or no follow up to our requests for new car info and getting a sales person with the knowledge and attitude to help was difficult. In the end we decided to leave BMW for another brand with better service

Sales

The staff, especially Ryan have been very helpful and polite, ensuring that my needs where always met.

Sales

you have a good team

Sales

Once I had left the building and signed the papers, it was 3 months later and i had not received any acknowledgement from BMW, not even a confirmation / thank you email!

Sales

If BMW wish to be a premium brand they need to make Customers feel special & provide a personal service, not be passed from pillar to post. Prior to this I have purchased 3 Jaguars I have only ever dealt with 2 people. 1 in sales & 1 in servicing.

Sales

The experience was something I won’t be forgetting for a while, many thanks to the team

Sales

Overall very positive. Delivery date was something of a mystery

Sales

All the business was done in a friendly, trouble-free and efficient way.

Sales

Car was not actually ready on the first agreed delivery date, but full credit to Chris Whitmore, he called me the evening before to let me know he wasn't happy with the valet rather than let me show up the next day and be unhappy.

Sales

Purchased 4 cars in the last years, always helpful and extremely knowledgable

Sales

Ryan and Rachel at BMW Stratstone in Derby were very friendly and helped to make the handover of the new car an easy and stress-free process.

Sales

The actual hand over was brilliant, but I was not kept informed about the delivery of my car or when it was ready to be picked up

Sales

Regular contact on the phone from Steve and then a great handover at the dealership

Sales

Stratstone Derby were simply brilliant, the service received was second to none and Emily whom handed the car over to me was a credit to the company, she simply couldn't have been any more informative, professional and friendly.

Sales

Once again courtesy of staff,and the explanation of the workings of the vehicle.

Sales

see answer to question 1.

Sales

Somewhat disappointed at the delay in delivery of the car, and lack of keeping me in the loop L

Sales

Whilst the car is great and we made my deadline, I felt the communication was poor, I felt I was driving the conversation and chasing for responses. I also was left waiting for long periods in the show room

Sales

Treated me like a valued customer

Sales

I had my car in quick time picked car up with a bow around car I was treated like a star

Sales

As answer 1

Sales

At first my dealings with BMW were not great, but once I got dealing with the second sales person the whole process went first class.

Sales

Polite , pleasant, handed over on time and made us feel happy and confident