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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

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Delivery Mileage BMW with NIL DEPOSIT.

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BMW 118d Sport Limited Offer.

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BMW i Electric Experience 19 – 21 May.

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BMW Golf Cup Qualifiers

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BMW Motability

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Delivery Mileage BMW.

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A Fleet of Benefits.

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New BMW 5 Series M Performance Accessories Offer.

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Easter Opening Hours.

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One Car. One Fixed Monthly Service Cost.

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Delivery Mileage BMW X3.

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7 Seater BMW 2 Series Gran Tourer Offer.

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New BMW 5 Series.

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Repton Hockey Club.

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BMW 7 Series £499 0% APR.

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Careers.

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BMW Individual Colours

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Ride & Drive Day

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10% off Winter Tyres.

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BMW i3 Service Inclusive

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Beat the VED changes.

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25 Years Service.

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White Christmas.

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BMW xDrive Offers.

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Seasonal Offer with BMW M Umbrella.

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Technicians Wanted.

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BMW Technology Event.

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BMW Winter Wheels & Tyres.

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Immediate Delivery BMW.

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BMW 5 Series - £319 per month.

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Your New 66 Plate.

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BMW Z4 – Michael Edwards

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BMW 2 Series Gran Tourer Competition.

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Ride & Drive Event.

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BMW i3 – Your invitation.

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Pop into our Pop up.

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BMW GB Classic Car Relay

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Proudly announcing our Pop up Shop.

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Summer in your new BMW?

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xDrive Offers.

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The new 16 Plate

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Electric Week Kick Off

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A RANGE OF X-TRAORDINARY BMW AVAILABLE FOR IMMEDIATE DELIVERY EXCLUSIVE TO STRATSTONE.

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Festive Opening Hours

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Ultimate Christmas Presence.

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BMW xDrive vs Winter.

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BMW X5 with eDrive.

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Make light work of heavy weather.

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Autumn Launch Weekend.

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The New BMW X1.

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Looks of tomorrow. Today.

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Electrifying the County.

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Fully Equipped for Summer?

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Ockbrook & Borrowash Cricket Festival.

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Breadsall Priory Golf.

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Air Conditioning Refresh.

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BMW 2 Series Gran Tourer.

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A WEEKEND PACKED FULL OF BMW.

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BMW i8 presented with the World Green Car Award.

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The New BMW 1 Series.

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BMW Award Wins.

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An Evening with Derby County.

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The New BMW 6 Series Range for 2015.

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The new BMW X6.

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The New BMW 2 Series Convertible.

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Win a BMW i3 for the weekend.

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BMW XDRIVE.

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Book a Technology Experience.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Chris Astle

Head of Business

Jayne Miller

Customer Service Leader

Will Johnson

New Car Sales Leader

Leon Fisher

Used Car Sales Leader

Gemma Huntley

Business Development Manager

Chris Lamb

Service Leader

Steve Duncan

Parts Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See 1)

Service

I've never had any reason to complain with the service offered at the dealership, they have always tried to accommodate my best interests to date.

Service

The job was done properly with no complaints.

Service

The Staff were very helpful

Service

Excellent customer service from start to the end

Service

detailed and precise information

Service

Pleasant and efficient service

Service

The team from booking the car in initially and picking it up when the work was completed we'e very professional, informative and polite a pleasure to deal with.

Service

The team did everything they could to help

Service

Good service, online check of the work and option to proceed online. Also came back cleaned. The subsidised price was also welcome as did consider going to an independent garage. Will keep coming back at these prices

Service

Very good service

Service

GETTING CAR PARKED WAS MAJOR PROBLEM

Service

My car went for service , i reported 2 defects which i was'nt happy with the report back i am still getting the same feedback off the car

Service

The service was good; however I suspect my car sustained some damage while it was with you, but unfortunately I have no way of proving it

Service

Always a pleasure at Stratstone Derby. Tom Smedley in particular was a great help and. Dry professional.

Service

I asked for an end of warranty check and MoT, whilst the MoT was fine I am unclear of what was checked and the outcome, I can only assume everything is ok.

Service

Solved the problems I pointed out

Service

from many previous expereiences

Service

BMW Emergency call out was excellent and first class, Stratstone was less than satisfactory. Early contact with Stratstone 'all too much trouble (disinterested)'. could understand I wanted recall and problem fixed in 4 week without car.

Service

I filled this survey in last week. Jane rang me to say she was investigation, over a week later so no response!

Service

Totally happy with the purchase of the car!But yet again they failed to deliver the after service promised. I had refused to use them after the purchase of a previous BMW from them after suffering similar poor service

Service

They were wonderful

Service

Work completed in good time, car was cleaned and service member of staff was very professional

Service

The service desk and the service manager will be expecting this dissatisfaction.They should get urgent training on Customer Relations. I will be happy to have an on site meeting to discuss my dissatisfaction.

Service

Service was good, but after driving 5 miles from the garage the engine management warning light came on. I returned the car the next morning (inconvenient to me), apparently a "sensor" was loose after the service.

Service

Louise made sure that everything was sorted prior to my arrival.

Service

There were no courtesy cars available, the problems that were investigated which I was told were fixed are still occurring and my mileage increased by 17 miles and I'm concerned as to why. That said, the ladies who took care of the booking were good.

Service

Prompt service although only one person at the service desk in the morning so had to wait until someone else arrived at work to be seen. I asked to be away quickly on collection and this was very good

Service

everything was done as proised on time

Service

Great Service outstanding staff comfortable setting

Service

Because everything was very satisfying and complete

Service

Friendly helpful communications and efficient, high quality service

Service

Great while-you-wait service and friendly and efficient.

Service

Great customer service performance by Tom - customer service staff member.

Service

Car was damaged while you had it. Having problems with my tyre pressure sensors but nothing was done to sort this

Service

because you asked

Service

Excellent service form making the appointment through to getting the the car back after the work was completed

Service

Booked while you wait service (had to wait over 2 weeks for an appointment) and on arrival this was not possible so had to leave vehicle as per normal. Waste of time.

Service

1 No hire car2 Rearranged service date 3 at last minute.3 No evidence of service because my car is still telling me it needs servicing.

Service

I asked about product recall letter they seemed unsure as t details of how to get this done.it was for the isofix brackets and the letter indicates the repair will take 2 hours. Code0041760100.Since this is a safety recall would have expected urgency

Service

No weekend wait appointments available. Recall fix caused a delay in being able to collect my vehicle as planned. Service advisor was very polite and professional.

Service

Always consistent on good customer service

Service

I bought a car on the 1 St of April and it is still faulty. I have a log of calls with dates and names of staff who have not contacted me when they said they would. Even now I am awaiting a call from service leader assistant .don't suppose I'll get

Service

Staff were very friendly on arrival, there approach to customer services is first class. The report that was sent to me via email ensures no surprises when you return to collect your car.

Service

The service price was almost £150.00 more than advertised on the website. Over £570.00 for an oil change is very expensive. To top it all the oil light is flashing on the car saying there's not enough oil!

Service

car booked straight in when walked over service area

Service

The work was carried out on time and the car was washed. I received a video report on the vehicle on my phone and a health check report. I appreciate this system being in place and the extremely good personal attention from the service staff

Service

Vehicle health check carried out during appointment but was surprised that car reported engine oil level at minimum 2 days later.Would expect engine oil level check to be included in the health check.

Service

Took longer than expected

Service

All required work were completed as expected to high standard. The only low point was delay in receiving the service report.

Service

Excellent service

Service

The service was friendly and generally good, however a 5 star has not been awarded as there was a mix up over my car being delivered back through poor communication between Service Advisor and the driver, otherwise it would have been 5

Service

Very good

Service

All expectations met to expected standard

Service

Good communication and service all round. Seemless service and nothing was too much trouble from anyone I spoke to , thanks

Service

The car wasn't very clean when I got it back.Didn't get a receipt for the work done

Service

No significant problems with the work.

Service

Trying to get. The service booked near on impossible until I sent a email complaining. After the email everything got better

Service

Warm welcome. Lift arranged.

Service

Prompt service, friendly staff, reasonable prices, very pleased

Service

good service, on time with no problems

Service

Damage simply and accurately reported when booking the car in about 10 days in advance. Part not in on appointed day: not told until I'd left premises. On second visit car not ready on time: 2 hours overdue on simple repair (replacing headlight).

Service

My 330e initially went in to Stratstone Derby for a day to investigate why there was a problem with the electrical charging control. I had a phone call that day to say they need the car longer and a courtesy car had already been assigned to me.

Service

Work arranged to be done when original appointment was made.not able to be done when arrived and booked in. Tried to charge for checking/rectifying a problem with vibration which has been present since purchased

Service

Theres not enough space in this box to say what I want to say.

Service

The Vehicle Health Check report given to me did not relate to my car. The tyre makes and tread depths were incorrect so I guess the brake discs and pads condition were also wrong. I rang the service adviser twice but I received no promised callback.

Service

The only problem I had was getting through on the phone, it was probably down to being busy. Other than that very satisfied.

Service

The gentleman who dealt with me seemed far too busy/under pressure to be able to give me his full attention and I felt a little like I was an inconvenience. Other employees were sat with no one whilst I had to wait whilst he finished phone calls etc

Service

Car was booked in for a service and air conditioning related recall and was left at 7:15 am. When I returned at 5pm the recall work had only just been started.

Service

I was very happy with the service received at stratstone in derby. All the staff as soon as I walked through the door we're very friendly, helpful and professional.

Service

Nothing spectacular.You did what you said you would do. One item remained open, as I expected, and we have fixed a date to have this completed.Tom Smedley is a personable, knowledgeable no-nonsense guy: good to deal with.

Service

I booked the car in on condition that I pick it up at 4.00pm. This didn't happen. I have to care for a disabled person and couldn't leave it any later as I had to go back to Nottingham.This was confirmed when I phoned in a few days earlier.

Service

Service was very good but the time taken to have my first service should have been completed by 1pm but the car was not available until 4pm

Service

Car dropped of at 8.30 monday for service mot and back brake pads and ready for pick up 4.00pm. Car not ready when I rang still got to have mot, so arranged to pick up next day. When paying and going through what had been done the brake pads hadn't .

Service

Warranty work not covered in the hands of AA car returned with more faults

Service

Took a long time for the info time system to be booked in to replace and took two visits to rectify. The reception staff were useless and I only got a response from service when I threatened the reception that I would complain

Service

Friendly and professional staff, quick service

Service

They were supposed to have my car for one day & had it for 3 days! Because they were apparently running behind. It went back yesterday as it still has a rattle...for one day...and yet again you still have my car a day later!!

Service

Very friendly and helpful service adviser, plus a great courtesy car provided.

Service

no collect service

Service

Very friendly and knowledgeable

Service

No hire car which I had requested

Service

The assistance was great but the car should not of needed to return to the workshop because of over tightened wheel nuts causing the lokking nut to fail.

Service

Waited 2 hours for a new tyre to be fitted to be told it'll only be 20 minutes when asked how long it'll be. Also damaged the 19" M sport alloy!

Service

I took the car for service on 24/04 & next time I turned on the car the service light had turned to red. I called on 31/04 & was told reset was forgotten & maybe forgot one service but I was told it was done. Staff was polite but not accommodating

Service

First class customer service as always

Service

I did leave feedback previously, and requested a call back. I'm still waiting to have a conversation with someone from BMW please.

Service

The staff looked after me well from start toFinish

Service

Friendly professional staff

Service

Rang 1 month in advance Ask for courtesy car when arrived, there was no car available, apparently there was not one booked. Rang the head office ask them to listen to the call which I made which specifically states I wanted a car.

Service

Car returned in unsafe condition. Offside rear wheel bolts not torque tightened.

Service

I was it happy that map updates are not included in my service plan. The information given at the time was wrong - I was told an update would cost £200 but it's actually £50. I was unhappy with the attitude of one of the service representatives

Service

Courteous professional and very friendly staff my car was cleaned and valleted

Service

Great staff, great service

Service

Told 1 hr at booking for while-u-wait for brake fluid change. After 2.5 hrs informed they had damaged a brake calliper. Wanted to keep car 4 days eventually fixed next day. I had to cancel plans for the next day to be available to collect the car

Service

Quality, right product, right price

Sales

Service was outstanding

Sales

Top class service from Alex and Will of Stratstones Derby

Sales

Great customer service from Ian Haughy and Richard Hiron - they both made the experience effortless and we're both great embassadors for BMW and Stratstone.

Sales

The person who dealt with me helpful in every way and was very good.

Sales

Richard and Ian really looked after us!! They couldn't do any more for us if they tried! They have fantastic customer service skills and you should hold onto these employees dearly!!

Sales

Excellent service from Joe Cullen and handover was good.

Sales

Joe Cullen the salesman had a very personal approach through the process of purchasing my new car. Attention to detail was fantastic and there was a constant stream of communication for any queries or updates. Noting was every a problem for Joe

Sales

In my life I have bought 8 new cars & more motorcycles. This is my 1st BMW. Ian Haughey, the sales executive who dealt with me throughout, was by far the best I have encountered.His knowledge was second to none, professional& truthful. ThankYou.

Sales

The communication from start to finish was well maintained which means a lot to me.....Well done to Ryan who dealt with my purchase from start to finish and not simply passed around departments or who ever was available

Sales

Steve was really switched on, he understood what I am the type of person that knows what he wants so didn't give me any nonsense. Communication was excellent and even though delivery was delayed, he came in on his day off to do the "big reveal".

Sales

The sales guy was first rate, even though we were very busy professionals he made sure everything fitted in with our schedules.

Sales

From first visit arranging test drive, subsequent test drive, further visit to spec out and order car through to delivery and collection the whole process was highly professional, efficient and easy. Communication regarding delivery was excellent.

Sales

Very simple and straight forward process

Sales

After visiting several BMW dealerships, Chris Whitmore gave my wife and I a superb deal. This is our fourth consecutive BMW purchase and feel that Stratstone derby are the most competitive.

Sales

Firstly wrong car was sent then had to wait 7 days for correct one to arrive to be told we could pick it up Sunday when it was bank holiday and you were closed .

Sales

Joe Cullen, who dealt with me form start to finish of my purchase, was fantastic. He found the right balance when it came to keeping me informed about my order, I never felt out of the loop or harassed. He made the experience a positive one.

Sales

Pleasant staff

Sales

Procured car that I was aiming for

Sales

Love my new 5 series but several promises that were made to me during the sale have been broken. I had to pay £500 which I was told would be refunded within a week and I'm still waiting over a month later. Also promised a phone case for wireless char

Sales

Only enquired regarding a car. But the sales rep greeted us as part of the family (several cars previously) and went through everything in as much detail as required. Our contact provided a constant service and made my specification seem bespoke.

Sales

Ian was helpful and on collecting the car he made it a great experience.

Sales

Very pleasant experience and very friendly staff. Stuff were great with my kids which allowed me to actually talk about the car!

Sales

Joe Cullen provided excellent service in conjunction with Richard Hirons.

Sales

From the moment we walked into the dealership we were politely and promptly acknowledged, without sales staff being too "pushy."We dealt with Alex Barr from start to finish, and she was excellent. Ditto the finance guys.

Sales

The staff were exceptionally pleasant and friendly, without the hard sell. Alex Barr is an asset to your dealership, and made the total purchasing an absolute pleasure. Finance guys (Will + and?) were also very personable and took trouble to explain.

Sales

I didn't give one hundred percent as I sometimes find it very difficult to get through on the phone, this a major part of your business and should be a priority just to answer the phone and not leave it continually ringing.

Sales

Very professionally done. Joe Cullen was very helpful and gave us clear precise information on our purchase.

Sales

No sale pressure from the sales rep and stated what i was looking to pay and was able to agree a deal with Ian.

Sales

Alexandria was great but the phone answering in the Dealer is the worst answering I have ever, ever known in any car Dealer. It takes on average over 3 minutes for the phone to be answered. When you pay £60k for a car and have a busy job - poor!!

Sales

Always a pleasure dealing with Chris Whitemore, Chris Lamb and Tom Smedley.

Sales

Very efficient service, regular communication

Sales

Great service from the test drive of the car and the handover with sales

Sales

Did a lot right; a little tardy on paperwork (incorrect, needed me to tell them etc) but on the whole good attitude, respectful

Sales

Took a little longer than it might have done

Sales

Every aspect of the experience was carefully managed and communicated. Delivery estimates were spot on and every effort was made to ensure that I was completely satisfied with the car, all done at my convenience.

Sales

It all worked very well. From negotiating the deal, through the progress of my order to final delivery everything went smoothly

Sales

Upon arrival I was attended to very quickly and all my questions were satisfactorially answered.

Sales

Friendly welcome and helpful sales assistant

Sales

Professional approach, knowledgeable staff, ever helpful and obliging with a sense of humour.

Sales

Quick efficient service with minimal fuss. As this was all done via telephone and email ( the first and only time I met the sales representative was upon delivery ) it is to the credit of the dealership.

Sales

I've always been satisfied with my previous BMW.