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Great service as usually
It was rearranged because of over booking; however, this wasn't a major problem. Car being collected and returned was good services.
Again seemed to be forgotten and left waiting, was promised various completion time, was in for change of two tyres &MOT,but looked after very well when it was noticed, car delivered to home later that evening there were other issues as well.
No issues and valet
Fast, kept up to date, friendly staff.
Did as they said they would. Called when they said they would, were courteous and personable as I have come to expect at Stratstone Derby.
service took as long as they promised (actually a bit shorter) which was good as I waited.
Happy with efficiency, passenger side footwell was covered in crushed dead leaves that I shook out off the mat after it had been valeted. Not sure how it happened but took the shine off an otherwise great service
Collected on time. Serviced and motd and returned
Very efficient and courteous service at Stratstone Derby
Tom was great, kept us informed and very helpful.
MOT sheet was not given with receipt and therefore dont know tread depth or if anything is amber. Oil was not topped to maximum level when changed. Disappointed.
Issue resolved quickly without fuss
Time estimate given was wrong. Had I known it would have taken as long as it did I would have arranged my time differently
I was kept informed while waiting and the work was completed on time.
I had arranged a courtesy car for the day, but on arrival, nothing was available and so a taxi service was provided for me. Whist this suited my diary on that day as I was working from home, it wouldn't have sufficed if I needed a car to get around!
pleasant, courteous, efficient service
Sanchez was polite and efficienct.
See above notes added to a high level of knowledge about the products.
Fine, they got the car on an emergency recovery on Friday called me on Saturday and had it repaired on Monday. very helpful as I had to be in London on Tuesday and not having the car would have been a real issue
Having to wait for the car to be cleaned when this could be done whilst waiting for a technician
Promises were kept, dealt with quickly with minimum of fuss.
Stratstone Derby service was a breathe of fresh air. First time I have used them. I was with my wife and offered drinks on arrival by the friendly staff. Even offered a lift in to town which was appreciated. Received a call when promised to collect.
Whilst the actual service work on my car was fine communications with the service receptionist were poor (not all his fault), also I reported a broken fog light glass which was ignored.
My car was in for a recall and was damaged whilst at the premises. I'm rating it a 4.5 as the damage was done by accident I imagine, but the Tom the service manager sorted out the problem for me immediately thank fully.
Kept informed and comfortable waiting area with good amenities
Appalling so called service reception, very nice service advisor, the wait for the car was too long.
The service was on time and was completed to my satisfaction.
Very efficient service and good value overall
Problem was sorted and car cleaned
Tom and the team dealt with my requirements and challenges superbly. What could have been a tricky conversation with some brands was no issue for the team at Stratstone in Derby. Tom took ownership of the problem; I felt valued as a customer
I am happy with service
Great service and kept updated when things didnt go to plan
Problem fixed. Good explanation
The service we received was spot on; honest, trustworthy and helpful without any doubts about what needed or didn't need to be done. Not pushy at all, and helpful as well. Thank you.
When I arrived I had to wait 10 minutes to be served. It was not clear where to leave the car - that should have been explained. Also the car was not ready to collect .
Would have been 5* but the service electronic record in the car was not reset indicating oil change needed. This means I will have to make another journey to get it reset.
People we helpful and friendly
Louise on service desk did her job thoroughly and professionally. But I had to wait 30 minutes to see her. 6 service desks but only 2 staff. Loads of salesmen doing nothing, as there were no customers.
Very well received and booked in promptly as I was on my way to a board meeting. Car fault sorted under warranty and car delivered in immaculate condition on time.
Just a great welcomed standard of service from the team, couldn't do enough for me.
Was really pleased with the service, my car was collected from my work address and then I was provided a courtesy car for the day. The car was then delivered back to my parents address the following day. Service book wasn't stamped.
After we received the car back from service , we noticed the service light was still on. we had to return to the garage for the engineer to switch it off
Courtesy car was ready and available and car was ready at the specified time
Smooth and seamless interaction with professional staff.
Just very helpful and easy to deal with
No problems with the service at the dealership on the day, but the booking up process could do with improvement.
Fantastic service received from the Service Department. A particular thank you to Tom Smedley who always go's out of his way to ensure everything is done as quickly and efficiently as possible
Once seen my service was well done
Couldn't diagnose my initial problem, had to return to demo it, however even after acknowledging the issue they still failed to resolve first time and let me collect it back so it had to be returned for another repair. This has now remedied the issue
Good service as usual, only now my handbook is missing from the glove box :)
We have had quite a few problems since buying our car. Including not receiving paperwork every time we go for a service or mot our package is not on the system and we get calls. This is both distressing and annoying.
The staff in particular Chyna Potts are a credit to Statstone, very clued up and professional. She was able to diagnose the fault with my car from the fault message displayed on my head unit. I was sad to find Tom Morris had left., great salesman.
I was notified by text from dealer that a service was due for my car- booking the appointment was trouble-free. Although I wasn't totally the what this service included and the cost involved, the Service Advisor fully explained all of this to me.
No issues or delays arose
See above... Plus efficiency of agent ( Chyna Potts).
Overall services great - they could do with having morevservuxevstaff present at the very start and end of the day however.
Excellent service, good communication & fault resolved quickly
My only complaint was that booking in in the morning seemed to take an inordinate amount of time. There was no lack of attention. Your service adviser was on the case tapping keys continuously and efficiently but it took 15 mins+
All my questions were answered to my satisfaction. The car was ready for collection when promised and apart from the service being carried out, the car had been valeted inside and out. Thanks to Tom Smedley for his friendly and professional advice.
Not happy, booking appointment okay. I was told I could book my vehicle in at 07.15am, then when i arrived there it changed to 07.30 start. Bad oil leak after service low level warning, car taken back and returned with no explanation or apology.
We are all busy in our day to day lives both at work and at home, but for me communication and responding in a timely manner to questions is very important especially when it is to a customer or client.
It would of been 5 but the washer bottle light came on as i arrived and was still on when i left
Problem was never looked at the first time I had to take 2 extra days off to get it sorted.
Time given for collection was as promised
I pointed out an issue with the washer bottle / pump not working properly and although it appeared to be fixed on collection there was an underlying issue with it that was not investigated and within a day it failed completely and left me without was
Excellent customer service
Service is always good. Even though I had taken my car in a week previous and fault that I went in with after saying it had been fixed was still there the service was still good and was well looked after
Car in for a service. Booking in too complicated with pre-allocated service personnel. Was told to go back to the check in desk to find out my allocated service rep despite other representatives seemingly being available. Bit of a faff.
They didnt clean my car but did absolve themselves by giving me a full valet a few days later
Tom at Stratstone Derby really went above and beyond. He managed to get BMW to pay for my parts and labour in their entirety, due to a recent safety recall that I had been a part of, that pertained to the battery. This saved me over £500.
Reliable efficient service with a personal touch
Was missing an inventory of the service work carried out e.g. Oil , Filter, Fuel Filter, Brake fluid
Effective Solutions offered and executed with proficiency.
The day after my supposed service, the low windscreen wash alert came on. Makes one wonder what exactly the technician actually did during the service.
Great staff and professional service
Car was not ready at requested time
Return telephone calls were promised but not done. Engine oil level was not checked because when the vehicle was driven home, the oil level warning light came on.
Very professional and helpful
Very organised, everything completed on time, and loan car available.
Took longer than anticipated resulting in return trip to collect.
Very courteous staff who dealt with the problem including the insurance company covering the tyre replacement.
Im getting extremely annoyed with everytime my car goes into servicing I get no updates. When I call I can never get through to servicing so reception say theyll email through but I NEVER get a call back, as apparently servicing dont get an email!
No waiting, good communication (Tom - Service Manager), clear costing, no surprises.
Service and presentation of car afterwards was faultless.
Service was a bit down compared to my previous attendance however it was close to Christmas so ive not given a low markFor saying there was no one waiting i sat about for a bit and had to try work out the coffee machine etc by myself
Service is very good, but my X6 like my 4 series has a few electrical problems requiring new parts. This requires several visits to the dealership, that is inconvenient
Despite a very busy schedule, they fitted me in among the scheduled jobs and got me back on the road quickly. Friendly and polite service staff.
I was treated very well by staff and felt that they cared. I was slightly disappointed that my washer fluid ran out a week later when I had only used the car twice on short journeys though?
All work completed on time
Initial person I dealt with on arrival wasnt the most friendly (Louise).
Booking straightforward. Handing car in and service/MOT all carried out painlessly and notified when car available for collection.....plus car cleaned too!
I had a small family emergency and only had a couple of minutes to handover the keys. I was confident to leave the keys and dash back out to my taxi knowing full well I'd get a call later in the day to confirm the car was booked in.
A very enjoyable experience viewing,choosing and collecting vehicle
Wayne Stilwell lovely man, helpful and genuine - thank you
The sales team was brilliant and very thorough, advising me and explaining every option available in detail with regards to visuals, functionality and cost. Had prompt up dates in stages as the car got nearer to home, handover was very good and easy!
The transaction went well
Great sales process (Joe kept me updated throughout via easy channels (email and text) Wayne secured the deal I wanted Collection was smooth, quick and friendly. (Thank you Ryan)
It is my first BMW, the sales process was pleasant, without unnecesary stress. Everything I expected.
As I stated previously Wayne was very supportive to me, guided me through the whole process and kept me up to date at all times.
I have not purchased a new car for 4 years, and previous to that 10 years. I have previously purchased FIAT cars and lastly a Chrysler. With that in mind I am more than satisfied with the service I received.
Ryan was very helpful at all times. Everything was explained well and thoroughly and I was not under any pressure. Ryan was polite, professional and very knowledgeable.