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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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£2000 Low Emission Allowance.

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More BMW for Less.

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A Fleet of Benefits.

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We want your BMW.

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Delivery Mileage BMW with NIL DEPOSIT.

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BMW Motability

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One Car. One Fixed Monthly Service Cost.

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BMW 118d Sport Limited Offer.

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BMW i Electric Experience 19 – 21 May.

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BMW Golf Cup Qualifiers

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Delivery Mileage BMW.

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New BMW 5 Series M Performance Accessories Offer.

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Easter Opening Hours.

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Delivery Mileage BMW X3.

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7 Seater BMW 2 Series Gran Tourer Offer.

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New BMW 5 Series.

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Repton Hockey Club.

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BMW 7 Series £499 0% APR.

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Careers.

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BMW Individual Colours

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Ride & Drive Day

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10% off Winter Tyres.

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BMW i3 Service Inclusive

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Beat the VED changes.

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25 Years Service.

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White Christmas.

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BMW xDrive Offers.

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Seasonal Offer with BMW M Umbrella.

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Technicians Wanted.

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BMW Technology Event.

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BMW Winter Wheels & Tyres.

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Immediate Delivery BMW.

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BMW 5 Series - £319 per month.

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Your New 66 Plate.

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BMW Z4 – Michael Edwards

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BMW 2 Series Gran Tourer Competition.

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Ride & Drive Event.

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BMW i3 – Your invitation.

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Pop into our Pop up.

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BMW GB Classic Car Relay

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Proudly announcing our Pop up Shop.

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Summer in your new BMW?

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xDrive Offers.

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The new 16 Plate

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Electric Week Kick Off

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A RANGE OF X-TRAORDINARY BMW AVAILABLE FOR IMMEDIATE DELIVERY EXCLUSIVE TO STRATSTONE.

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Festive Opening Hours

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Ultimate Christmas Presence.

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BMW xDrive vs Winter.

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BMW X5 with eDrive.

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Make light work of heavy weather.

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Autumn Launch Weekend.

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The New BMW X1.

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Looks of tomorrow. Today.

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Electrifying the County.

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Ockbrook & Borrowash Cricket Festival.

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Breadsall Priory Golf.

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Air Conditioning Refresh.

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BMW 2 Series Gran Tourer.

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A WEEKEND PACKED FULL OF BMW.

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BMW i8 presented with the World Green Car Award.

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An Evening with Derby County.

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The New BMW 6 Series Range for 2015.

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The new BMW X6.

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The New BMW 2 Series Convertible.

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Win a BMW i3 for the weekend.

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BMW XDRIVE.

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Book a Technology Experience.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Chris Astle

Head of Business

Jayne Miller

Customer Service Leader

Will Johnson

New Car Sales Leader

Leon Fisher

Used Car Sales Leader

Gemma Huntley

Business Development Manager

Chris Lamb

Service Leader

Mark Ridley

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

1. I asked for a specific item to be looked at but, upon collection, the advisor said it had not been looked at as she hasn't understood the request. 2. While driving off the lot, I noticed the service date had not been updated on my idtive.

Service

The staff are caring because while I was waiting to be served several different staff kept asking if I was ok and offered me a drink on a regular basis.

Service

Same as above.

Service

The service book was not stamped and this is the second time this has happened and as such it had to be returned.

Service

Email said service would take 2 hours while I waited. It took over 3. After 2 hours nobody came over to say "sorry - gonna be another hour". On the plus side the coffee was nice.

Service

When I rang for update on car In for service (to arrange my lift) no one answered the phone at the service desk- I tried for over an hour. The receptionist on front desk should be able to walk over to her colleagues and obtain this basic information.

Service

Main issue was 6 week lead time when booking service, otherwise all was good on day of service

Service

Would have been completely satisfied if the service indicator had not come on within a week of the service indicating micro filters need replacing. Would have made sense to have changed them during service if so close to service time.

Service

It is impossible to speak to you when your car is not on Site, if you leave a message you don't get a call back

Service

Very good

Service

Bonnet clicked open on way out of premises, and had to re close it.

Service

Very poor communications from the service adviser

Service

Good experience and customer service

Service

See above

Service

the car was ready on time with no problems

Service

To me the measure of any company and its customer service is how quickly and efficiently they can respond to queries. Stratstone proved they can do both efficiently and quickly and left me feeling completely satisfied I'd made the right choice.

Service

see above

Service

Kept informed about progress of service

Service

I found explanations lacking, and found I was being 'told' rather than 'informed'.

Service

We were kept informed of the progress of the service due to the fact it was not completed on the day We were not concerned as you provided us with a courtesy car Plus it came back washed and leathered.

Service

Never had any problems and I love the fact it's always cleaned before I pick it up

Service

Because the oil filter was left loose and I now have 4 large areas of oil in my car port and I had to return to the garage to get the matter resolved. However I am now faced with trying to remove the oil.

Service

Tyre replaced due to puncture but pressures not correctly reset

Service

All work completed to a high standard

Service

I had a good customer service and well treated

Service

Everything went perfect

Service

the car was not ready to collect at the time agreed. This is not normal, I have been coming to Stratstone and Bridgegate before that and I have never had to go and remind reception that I was 30 minutes over the 2 hours agreed time. Not good.

Service

Very easy from beginning to end

Service

On previous visits you have given the car a wash and vac. This was not done this time. It may not be part of the service you provide now but you've already set my expectations.

Service

Tom Smedley handled the booking with a very high level of professionalism.

Service

Dealing with Stratstone is made a pleasant experience by their staff who always do their best to look after their customers interests.

Service

everything dealt with professionally

Service

The valet of my car far exceeded my expectations the team are a credit to your company please pass on my gratitude thank you

Service

It was not a service but a new unit had to be fitted because water was getting into the rear light section. Did not really expect this to happen to a new vehicle.

Service

No reason to complain

Service

Excellent standard and communication throughout

Service

Service

Service

Due to the above information I have shared.

Service

My light is leaking water from somewhere. When it rains there is condensation. When i took it last time they dried it out and said if it happens again the light will ne replaced but they are now reluctant to change it.

Service

Very good service from the Service Dept at Derby as always

Service

As above.

Service

Very well looked after by reception staff,however car promised to be available by 2.00 pm and needed to pick up my wife from care home at 3.00.Called,told car would not be ready until 3.30 which caused some difficulty! Cost £20.00 for taxi!

Service

I am Always well looked after & my carccared for too

Service

The job was done properly with no complaints.

Service

I've never had any reason to complain with the service offered at the dealership, they have always tried to accommodate my best interests to date.

Service

The Staff were very helpful

Service

Excellent customer service from start to the end

Service

detailed and precise information

Service

Pleasant and efficient service

Service

The team from booking the car in initially and picking it up when the work was completed we'e very professional, informative and polite a pleasure to deal with.

Service

Good service, online check of the work and option to proceed online. Also came back cleaned. The subsidised price was also welcome as did consider going to an independent garage. Will keep coming back at these prices

Service

Very good service

Service

The team did everything they could to help

Service

GETTING CAR PARKED WAS MAJOR PROBLEM

Service

My car went for service , i reported 2 defects which i was'nt happy with the report back i am still getting the same feedback off the car

Service

The service was good; however I suspect my car sustained some damage while it was with you, but unfortunately I have no way of proving it

Service

I asked for an end of warranty check and MoT, whilst the MoT was fine I am unclear of what was checked and the outcome, I can only assume everything is ok.

Service

Always a pleasure at Stratstone Derby. Tom Smedley in particular was a great help and. Dry professional.

Service

Solved the problems I pointed out

Service

from many previous expereiences

Service

BMW Emergency call out was excellent and first class, Stratstone was less than satisfactory. Early contact with Stratstone 'all too much trouble (disinterested)'. could understand I wanted recall and problem fixed in 4 week without car.

Service

Totally happy with the purchase of the car!But yet again they failed to deliver the after service promised. I had refused to use them after the purchase of a previous BMW from them after suffering similar poor service

Service

They were wonderful

Service

I filled this survey in last week. Jane rang me to say she was investigation, over a week later so no response!

Service

Work completed in good time, car was cleaned and service member of staff was very professional

Service

The service desk and the service manager will be expecting this dissatisfaction.They should get urgent training on Customer Relations. I will be happy to have an on site meeting to discuss my dissatisfaction.

Service

Parking at the centre was appalling, with many cars driving around the centre for up to 15 minutes looking for a parking space.Once parked up, everything was fine, but getting all the paperwork signed seemed to take forever.

Sales

Please refer to response given under Carmel Smith's purchasethank-youSteven Smith

Sales

Kept us informed all the way from order inception to delivery. No hidden surprises, transparent in the deal and understood our spend capacity and what we wanted from the cars.

Sales

All the staff at Statstone were helpful and pleasant to deal with.

Sales

Everything was explained very well and the whole experience was lovely.

Sales

Good deal, did everything I asked, pleasant to deal with and ensured on the day that I was well looked after.

Sales

Just a very smooth experience

Sales

Steve Patterson at Stratstone in Derby took great care in tendering to my needs. He helped me select the right spec on the vehicle and was very knowledgeable. He kept in contact with me to let me know about handover dates.

Sales

Ryan was very helpful,excellent communication with no pushy sales techniques. Went well over and above to get the handover completed ASAP.

Sales

Friendly staff

Sales

The only complaint I had, and it was minor, was that I requested the car was de-badged before delivery. This was not done, but in mitigation, your salesman was very busy and very tired.

Sales

I was very excited. But slightly tinged with sadness because the car slight damage to it, but the staff informed me straight away.

Sales

The salesman who we originally made the purchase with, left the company so we had to deal with a different person on delivery.

Sales

BMW Stratstone Derby made me feel very comfortable inside the showroom, offered drinks, talked through finer details and were always receptive of any questions asked. I was kept well informed of the progress of my new cars delivery

Sales

Originally wanted a factory ordered car, was then presented with a car that was already due to be imported the following week with most of the features I wanted.

Sales

They did exactly what they said they would and didn't dilly dally

Sales

We were made to feel very special and it made our purchases exciting.

Sales

Service was excellent from the sales aspect through to finance.

Sales

Staff available and knowledgeable. Kept us informed

Sales

Couldn't really fault the process. And problems I encountered were resolved.

Sales

Very efficient and welcoming. We were always offered refreshments. There was plenty of space in the centre so we didn't feel cluttered. The only negative thing is that the outside is very busy with customer and sale cars.

Sales

Quality, right product, right price

Sales

Service was outstanding

Sales

Top class service from Alex and Will of Stratstones Derby

Sales

Richard and Ian really looked after us!! They couldn't do any more for us if they tried! They have fantastic customer service skills and you should hold onto these employees dearly!!

Sales

Great customer service from Ian Haughy and Richard Hiron - they both made the experience effortless and we're both great embassadors for BMW and Stratstone.

Sales

The person who dealt with me helpful in every way and was very good.

Sales

Excellent service from Joe Cullen and handover was good.

Sales

Joe Cullen the salesman had a very personal approach through the process of purchasing my new car. Attention to detail was fantastic and there was a constant stream of communication for any queries or updates. Noting was every a problem for Joe

Sales

In my life I have bought 8 new cars & more motorcycles. This is my 1st BMW. Ian Haughey, the sales executive who dealt with me throughout, was by far the best I have encountered.His knowledge was second to none, professional& truthful. ThankYou.

Sales

The communication from start to finish was well maintained which means a lot to me.....Well done to Ryan who dealt with my purchase from start to finish and not simply passed around departments or who ever was available

Sales

Steve was really switched on, he understood what I am the type of person that knows what he wants so didn't give me any nonsense. Communication was excellent and even though delivery was delayed, he came in on his day off to do the "big reveal".

Sales

The sales guy was first rate, even though we were very busy professionals he made sure everything fitted in with our schedules.

Sales

From first visit arranging test drive, subsequent test drive, further visit to spec out and order car through to delivery and collection the whole process was highly professional, efficient and easy. Communication regarding delivery was excellent.