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ABOUT STRATSTONE DERBY.

Find out more about what we do and our team.

Latest News & Events

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Charity Golf Day

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4 Series 0% APR Offer

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Delivery Mileage BMW

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A Fleet of Benefits.

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BMW Motability

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£2000 Scrappage Allowance.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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We want your BMW.

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One Car. One Fixed Monthly Service Cost.

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BMW 118d Sport Limited Offer.

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BMW i Electric Experience 19 – 21 May.

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BMW Golf Cup Qualifiers

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Delivery Mileage BMW.

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New BMW 5 Series M Performance Accessories Offer.

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Easter Opening Hours.

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Delivery Mileage BMW X3.

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7 Seater BMW 2 Series Gran Tourer Offer.

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New BMW 5 Series.

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Repton Hockey Club.

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BMW 7 Series £499 0% APR.

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Careers.

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BMW Individual Colours

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Ride & Drive Day

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10% off Winter Tyres.

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BMW i3 Service Inclusive

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Beat the VED changes.

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25 Years Service.

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White Christmas.

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BMW xDrive Offers.

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Seasonal Offer with BMW M Umbrella.

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Technicians Wanted.

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BMW Technology Event.

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BMW Winter Wheels & Tyres.

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Immediate Delivery BMW.

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BMW 5 Series - £319 per month.

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Your New 66 Plate.

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BMW Z4 – Michael Edwards

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BMW 2 Series Gran Tourer Competition.

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Ride & Drive Event.

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BMW i3 – Your invitation.

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Pop into our Pop up.

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BMW GB Classic Car Relay

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Proudly announcing our Pop up Shop.

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Summer in your new BMW?

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xDrive Offers.

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The new 16 Plate

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Electric Week Kick Off

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Win a BMW i3 for the weekend.

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BMW xDRIVE.

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Book a Technology Experience.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Chris Astle

Head of Business
  • Years in the company

Jayne Miller

Customer Service Leader
  • Years in the company

Will Johnson

New Car Sales Leader
  • Years in the company

Leon Fisher

Used Car Sales Leader
  • Years in the company

Gemma Huntley

Business Development Manager
  • Years in the company

Chris Lamb

Service Leader
  • Years in the company

Mark Ridley

Financial Controller
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

quick and efficient.

Service

Came in for a recall issue which apparently turned out to be nothing to worry about. When the car was collected it had had an internal and external valet which was lovely. So delighted.

Service

I asked for my Car to be cleaned, only the wheels appeared to be cleaned and trye shine applied to the tyres, the body work of the car was not cleaned, left feeling a little disappointed with level of service provided.

Service

No papers to browse whilst I waited!

Service

The staff were trying hard to be polite. Despite my frustrations.

Service

Friendly well informed staff.

Service

Service completed on time with friendly and helpful staff

Service

All work carried out and in good time

Service

Faultless

Service

Outstanding customer service quick to find another car while my own car was in for recall checks

Service

Had a p Robles with the car when delivered, this was returned to Stratstone Derby. All problems sorted to my satisfaction and returned back to Devon.

Service

Service is excellent

Service

The job was done just the way i wanted

Service

A chap at Stratstone Derby , called Tom Smedley was excellent and really helpfulll..

Service

The wrong tire was offloaded of the delivery van which resulted in a over 2 hour delay where I had to wait with my 2 kids on completion of the job.

Service

Always treated as an important client

Service

Hard to park my car. Queue at service reception. No loan cars. Both rear alloy wheels had a similar scuff when the car was collected.

Service

I was pleased with the service overall, the staff were friendly and my car came back very clean. However I was disappointed that the technicians didn't log the service carried out on the car's on-board service history. This still hasn't been resolved

Service

Staff were polite and friendly and my car was well cleaned but my car was not ready at the promised time and the rattle for which I took it in was not cured.

Service

1. Despite checking the car in before 8.15 and being told that 5 o'clock should be easily achieved, the first call I got was early afternoon - car still not in but 5 o'clock still on. Car received at 5.30.2. Very limited booking slots

Service

The car was originally booked in for a service but we were told we didn't need one at this time but that some updates needed to be done. We also received a free valet whilst the car was in for the work.

Service

Pleasent service made to feel a valid customer

Service

Louise Secchi - superb service

Service

Got the work done on time, were professional, made use of the driver service.

Service

Tom ensured all the work was performed including a valet. Additional work was required so Tom extended the loan of the courtesy car. Tom telephoned as promised to give me an update on progress of the work.

Service

I had to revisit Stratstone as not all the items covered in the service were done. I appreciated being contacted and informed of the error but it is a little worrying that it happened in the first place.

Service

Ad blu light on after service never filled it up when told to come back next day they wanted 24 pounds on principle I refused we bought 2 cars total 130k not best customer service in my eyes

Service

See above!

Service

Same as above.

Service

Can't fault the service

Service

Have nothing go complain about. Evrryone has been at the top of their game.I also get a sparkling car at the end of it all.

Service

Polite and helpful staff

Service

Very long lead time to get appointment and the courtesy car promised ws not available so I was provided a small hire car instead

Service

Fast, efficient and friendly service every time.

Service

Very good receipt of car, quick and helpful. Update during the day on any work and the car ready on time.

Service

Very efficient handling of service appointment and car hand over.Only down side was time to get through to service on the telephone.

Service

Informed of each stage of process

Service

Dealer didn't have a record of a booking despite me booking the car in with them and calling a week later to check on the booking as I had not had any confirmation. They did however fit my car in and did a very good job.

Service

Came across honest, inspection of car and end of warranty did not bring to light any areas of major concern, even better if they arranged a collection service similar to the drop off in the morning?

Service

Excellent

Service

Friendly and efficient.

Service

Everything completed and explained fully.

Service

Service was good when there was some one to talf too.

Service

Satisfied but no call received to advise of delay in car being available - turned up at garage and had to wait an hour - had alraedy received a call to advise of the time for collection which was over an hour late rthan requested

Service

Please refer to above notes.

Service

Had to call to get the service health check information

Service

as above

Service

Car not cleaned as promised

Service

Same response to question one

Service

When I booked my car in for the Valet which I was going to wait for I was told they wanted to carry out a full software upgrade, this could take 5 - !5 hours. no mention of valet.

Service

Efficient and effect customer service

Service

as above

Service

Despite the number of issues Stratstone have contacted me to help resolve the problems but I'd hope that they could of been avoided in the first place and I'm yet to get them resolved and keen to see if the work can be done to my satisfaction.

Service

It was just an MOT really.

Service

Excellent customer service, treated my car like it was their own and the Service Advisor Tom Smedley couldn't of been more helpful.

Service

you drove my car for over a hour and a half. And your trained mechanics could not highlight that its unusual for the gear stick to be wobbling the way it is

Service

See above.

Service

As above, pleasant staff, attentive, but lack of communication for delay

Service

Job well done

Service

reception was good and the car was available at the agreed time. The car had a free software update not a service.

Service

What was advised happened

Service

The appointment was organised during a busy summer week but took more than the originally planned morning hours' to complete a road test and visual inspection.

Service

Everything was done as expected apart from the cleaning of the vehicle

Service

As above

Service

As question 1.

Service

Kept waiting and not informed why.

Service

Because I had to return 1 week later

Service

Tom the service chap was so helpful

Service

Because it is true

Service

Service manager kept me informed of vehicle requirements and progress throughout

Service

Once again, big thank you to Tom and his team. Excellent service

Service

I have mentioned an issue that I have had with my car 3 times and either been told they cant find anything, its something the car is supped to do (that I don't believe it should) or given no feedback.

Service

Same as above

Service

Good contact. Let me know what was happening. Worked around me and my life.

Service

As above

Service

Nothing was too much trouble

Service

I live in Sheffield, I work at Barnsley hospital. Derby stratstone (Richard) wont give me a refund. He wanted me to keep bringing the car. IF YOU WERE ME, WOULD YOU WANT TO BRING YOUR CAR FROM SHEFFIELD TO DERBY EVERY 2-3 WEEKS FOR A REPAIR???

Service

See above

Service

Did the job in the time given, good communication.

Service

The car was repaired as requested with minimum fuss.

Service

See Above

Service

1. I asked for a specific item to be looked at but, upon collection, the advisor said it had not been looked at as she hasn't understood the request. 2. While driving off the lot, I noticed the service date had not been updated on my idtive.

Service

The staff are caring because while I was waiting to be served several different staff kept asking if I was ok and offered me a drink on a regular basis.

Service

Same as above.

Service

The service book was not stamped and this is the second time this has happened and as such it had to be returned.

Service

Email said service would take 2 hours while I waited. It took over 3. After 2 hours nobody came over to say "sorry - gonna be another hour". On the plus side the coffee was nice.

Service

When I rang for update on car In for service (to arrange my lift) no one answered the phone at the service desk- I tried for over an hour. The receptionist on front desk should be able to walk over to her colleagues and obtain this basic information.

Service

Main issue was 6 week lead time when booking service, otherwise all was good on day of service

Service

Would have been completely satisfied if the service indicator had not come on within a week of the service indicating micro filters need replacing. Would have made sense to have changed them during service if so close to service time.

Service

Bonnet clicked open on way out of premises, and had to re close it.

Service

It is impossible to speak to you when your car is not on Site, if you leave a message you don't get a call back

Service

Very poor communications from the service adviser

Service

Very good

Service

See above

Service

Good experience and customer service

Service

the car was ready on time with no problems

Service

see above

Service

To me the measure of any company and its customer service is how quickly and efficiently they can respond to queries. Stratstone proved they can do both efficiently and quickly and left me feeling completely satisfied I'd made the right choice.

Service

Kept informed about progress of service

Service

I found explanations lacking, and found I was being 'told' rather than 'informed'.

Service

We were kept informed of the progress of the service due to the fact it was not completed on the day We were not concerned as you provided us with a courtesy car Plus it came back washed and leathered.

Service

Never had any problems and I love the fact it's always cleaned before I pick it up

Service

Everything was great apart from a 'misunderstanding' around an extra £485 I had to pay. In summary I was told they had reduced the number of monthly payments to 46 - giving me effectively 2 months payment free - but then charged me an extra £485!

Sales

Customer service has been exemplary. Throughout the process I have been dealt with very professionally and kept fully informed regarding delivery dates, the additional products available and their relevance to me individually. I am very impressed.

Sales

Smooth transition

Sales

Almost glitch free

Sales

Friendly and attentive staff.

Sales

Professional, informative, made the overall experience enjoyable

Sales

The delivery was handled expertly!! I was put at ease with the car and the hand over included the app being downloaded into my phone and demonstration of how to use connected drive.

Sales

As per previous comment

Sales

I WAS LOOKED AFTER FROM START TO FINISH, IN A PROFESSIONAL MANNER.

Sales

I was thrilled with everything. The only issue I had was another BMW was showing the parking sensors to their customer reversing towards my brand new car which I was not impressed with at all.

Sales

We were looked after at every stage of the process, all our questions answered fully, nothing was too much trouble.

Sales

As mentioned above Ryan was so helpful and kept us up to date with the whole process, he made a genuine effort to make it a good experience.

Sales

Friendly , welcoming staff , I wasn't kept waiting too long

Sales

Everything happens as stated , very friendly and efficient

Sales

Good explanations and was kept informed at all stages

Sales

No issues with service from Stratstone Derby. Dent was in the passenger door when I collected the vehicle but this was booked in straight away to be removed.

Sales

Excellent sales representative and car looked stunning at collection.

Sales

From start to finish I have been happy with how I was treated.

Sales

brilliant guidance through Wayne, which made the whole buying experience very satisfactory

Sales

The lead time was longer than advised at the outset. However Derby were happy to delay the delivery until Sept 1st so we could have a "67" plate.

Sales

no issues at all

Sales

Fairly easy to transact

Sales

As above. Very relaxed and helpful approach from Chris Whitmore who always found the time to answer our questions upto and even after delivery. An outstanding salesman.

Sales

Perfect. Exact car plus more....times were kept to

Sales

Loved my new car. It looks fantastic.

Sales

The whole process was thorough and easy to follow.

Sales

As above

Sales

Parking at the centre was appalling, with many cars driving around the centre for up to 15 minutes looking for a parking space.Once parked up, everything was fine, but getting all the paperwork signed seemed to take forever.

Sales

Please refer to response given under Carmel Smith's purchasethank-youSteven Smith

Sales

All the staff at Statstone were helpful and pleasant to deal with.

Sales

Kept us informed all the way from order inception to delivery. No hidden surprises, transparent in the deal and understood our spend capacity and what we wanted from the cars.

Sales

Everything was explained very well and the whole experience was lovely.

Sales

Good deal, did everything I asked, pleasant to deal with and ensured on the day that I was well looked after.